I am working on my grandpa's computer. It is a year old Dell computer. There are times when he tries to do something and the monitor turns white. The computer is completely frozen. Not even ctl+alt+delete will work. What could be causing this problem? I have never seen a monitor turn white before. It happened most recently when I tried to use add/remove programs from the control panel. Could this be a video card problem?

Thanks,
Mike

I wonder if someone could have changed the settings for the BSOD (blue screen of death, the typical error screen).....

Try booting into safe mode and checking device manager for any ghost drivers (duplicated devices) als see if the problem occurs in safe mode.


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mjc
Computer Links (http://www.dreamwater.org/tech/mjc/index.htm)

Celts are the men that heaven made mad, For all their battles are merry and their songs are all sad.

have ran into this problem before, and just as it states above look for drivers that have some how gotten into the system. when it happened to me i found more then one set of drivers trying to do the same task.