Here is my problem. My scanner and printer both use usb cables. I had to reinstall these due to getting a new tower. Now, i used the software that i used the first time around to install each, for some reason my pc won't recognize these items. i have checked and rechecked everything. i even uninstalled them twice just in case. each time nothing. i ran a system diagnostic test...zip..nothing. i don't know what to do. i know both items work fine and the cables are fine also....anyone with any ideas? please help if you can. i am so frustrated.
thanks,
phyllis http://www.PCGuide.com/ubb/frown.gif http://www.PCGuide.com/ubb/mad.gif

When you replaced the tower.
Did you also replace the power supply?
Also the mother board?

In some cases it works best to disconnect a usb device.
Then install the drivers .
At some point during the install it should ask you to plug them in.
I can’t say why it works better But I have also found it better to unplug the Usb at the device not at the system plug.


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To ERR is HUMAN
To REALLY screw things UP, YOU NEED a COMPUTER !

hey rick, thanks for replying...yes i have tried that...and once it prompted me to plug in the usb cable and click ok, well i did, and hit ok, but it didn't move. i kept getting the stupid noise your pc makes when it won't let you do what its asking. so yes....but when prompted and hit ok, it wasn't ok. Originally posted by Rick:
When you replaced the tower.
Did you also replace the power supply?
Also the mother board?

In some cases it works best to disconnect a usb device.
Then install the drivers .
At some point during the install it should ask you to plug them in.
I can’t say why it works better But I have also found it better to unplug the Usb at the device not at the system plug.

Have you enabled the usb ports in the BIOS.
Hit del on startup and look for a usb controller options. My be in intergrated peripheals.
HOpe this helps you out.

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Murph's Law: 1.Everything takes longer than you think
2.If anything can go wrong it will
3.Nothing is as easy as it looks

thank you 2 for the advice. the newest info i have....is this...it is like the computer doesn't know i have the cable plugged in. it says plug it in and hit ok....so i do it but it doesn't let me out...so like i said, its like the computer doesn't realize they are plugged in...

After you plug the cable in does it list unknown device in the USB area under device manager?

If Not you may have a defective cable.
Or you may want to use a self powered Hub connected to the 1st usb port .



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To ERR is HUMAN
To REALLY screw things UP, YOU NEED a COMPUTER !

ok i know the usb is enabled....i checked....i know the cable works i tried it on a different pc...also i have 2 so i tried my other one...one is brand new....my ? is this....could something inside be not connected for the usb to work properly....i don't know if there is a wire for this or not but i'm just trying to figure this out....its like the brain in the pc just doesn't realize this is plugged in....

just so the ones who stepped up to help me.....its all fixed and working fine.....not exactly sure how.....but i did it.....
and......i actually installed a new burner too......i can't bel it went in so easily.....so thanks everyone for trying to help me out.....this is a great site.....
phyllis