Having problem installing US Robotics 56k Faxmodem for Windows on HP Vectra 133Mhz with Intel mobo, Win95. This machine has never had a modem, just network card. My wife wanted modem so I attempted to install one. After installing modem card and rebooting, the new hardware wizard dialog box opened. When I tried to run wizard it did not find drivers for modem. Upon examination of device manager there is no modem listed. Did windows possible not detect modem? Modem is installed correctly. My first thought was moden not seated properly so I reseated modem with same result still not found. What else is there to look at?

Hi Surveyor.

Quote "After installing modem card and rebooting, the new hardware wizard dialog box opened. When I tried to run wizard it did not find drivers for modem."

Ok, windows detected the hardware, but where was it looking for the driver files? You do have the driver disk? If you don't have the driver disk, go to HERE (http://www.drivershq.com/) or
HERE (http://www.driverzone.com/) to download the needed files.
If necessary, copy the drivers to a folder on your hard drive, and point the wizard at that folder.

Windows 95 is not too clever at finding driver files sometimes. Does the driver disk have an install option? If it does, then that is the best way to go.

hope that helps
David

Hello david and thanks for the reply. I'm not sure if this modem has drivers included or if it uses the windows drivers but I think the latter may be true. I find no reference to drivers in the installations instructions: "Windows installs the drivers and the modem installation Assistant verifies the installation."

*snort* Printed instructions are often hopelessly opaque, especially when it comes to specifiying where the drivers are supposed to be. As David says, the thing to do is to make sure you have the installation disk (almost always CD-ROM these days, but you can still find install floppies here and there) or, if you don't have one, to go to either of the sites he cited and download the requisite files. Once you have the install disk or program on hand, then you should put the CD into the CD drive and usually it will start the install automatically. If not, go to "Run" on your Start Menu and browse for the correct file on the disk (usually "setup.exe" or "install.exe").

Of course, you might still run into annoying problems like the "error 69" frustration, where (on Windows 98 especially) an install program will require you to install the Windows 98 CD, then send you a snippy little message claiming that the install failed because it couldn't find the requisite files on the Win98 CD. What you have to do in that case is re-run the install, and then when it gets to the point where it asks you for the Windows CD, click "OK" and then keep clicking "Skip File" when it claims it can't find files. This bug bedeviled me week before last when I was trying to install several new video-capture cards in turn (before I went back to the video-capture card I had in the first place and found out that it would do what I wanted it to do with the addition of certain third-party software. go figure.)

-Joe-

Joe, The error 69 on istallation of new hardware usually means that the files required are not on the Windows Disc, but on the disc that came with the hardware! In a subfolder so the install routine gets confused. I have had this problem, and browsing the install disc usually finds them.

Surveyor, The hardware support in Win95 is not as extensive as in Win98, so it is unlikely that the drivers exist there. Obtaining the drivers from one of the links I posted earlier should solve the problem. Just download the files to a folder on the hard drive, and point the installation wizard to that folder.

David

Did you get a driver CD with the new modem?

If so, power down the computer, take the modem out, reboot and install the driver software, power down, insert modem, reboot and system should find modem and install the driver.

Well after about 5 hours of asking and searching I finally got modem to work in what should have been a half hour job tops...computers... don't ya just luv em. heh heh:D Anyway thanks for all the help guys. Once windoze finally found the driver file things went super smooth.

oops!