I hope someone can help here, as I’m at my wits end.
The story so far is, I’ve just upgraded my PC from windows 98 to windows 2000 pro. Everything went fine until I tried to re-connect to the Internet using my modem. I went thro’ the connection wizard, but it didn’t recognize my modem, and gave me a list to choose from, I looked out my documentation and all it told me was it was a 56k v90 model, no make or anything. Then even opened up the PC to try and get a clue but nothing. So I choose the standard 56k V90 and hoped for the best. It started to dial and I waited nothing happened, it just told me the modem could not be found, check to make sure it was switched on. I’ve even been into the properties and selected the “check modem” button and it just tells me the it need to be switched in or not connected.
The specs of the PC are P3, 700mhz, 190 RAM. 15GB HD, and all the details on the modem I have is, Modem 56kbps V.90 Data Fax.
Anyone got any ideas what I’m doing wrong and how I fix it.
TIA
Confused
:confused:
PS if this has been posted in the wrong place please direct me to the right one

You will need to open the case again and write down the FCC number on the modem. All modems have them and you can use it to find the make and model so that you can install the proper drivers. You may need a magnifying glass to read it, but it is there. When you have it, go here and look it up:

http://www.fcc.gov/oet/fccid/

Also, check in Device Manager to see what it says about the modem and post that info back here...

And when you have found the identity of your modem, a look at This Site (http://www.modem-drivers.com/) will probably find the correct drivers for you.

David

Is this a name brand off the shelf computer, like an HP?

If so please state model, etc...that will also help in finding what modem you have.

You guys are not going to believe this but I think the FCC code is under one of the components on the modem, or I think it is I’ve tried every number on the board, apart from these numbers and I can only see part of them.
In answer to the other question, it is an off the shelf PC made by Packard Bell.

I forgot to add it's the model "Club 99" if that makes any differance

If you can't find the FCC number and this is a Packard Bell, my suggestion would be to go pick up a cheap modem in a retail box so that it has the software and install it.

I did a quick search for your computer in Google and it is hard to find anything one PB since they are out of business in the USA. I tried the UK site, but got nothing on a search for Club 99.

A cheap Winmodem can be found for as little at $10 and even a really good hardware modem can be found for well under $100. You may want to explore your options locally....

There should be a name on some of the modem chips...Conexant, PCTel, Lucent. If you find a named chip list that...some of the compaines have ID programs that can help find out which one you have.

In all likelyhood you have a software based winmodem, and will need the full 2k driver set for it.

Here’s what I’ve found on this modem so far. There is a chip with PCTEL pct 7891, another one with ats-255 ATECH crc0061,and yellow “block” with NAIS on it. Does this mean anything to you guys??

What is a winmodem? and where can I find the drivers for this??

Looks like the driver for the Atech ats 255 can be found on the list here:

http://www.modem-drivers.com/companies/125.htm

A Winmodem is also known as a software modem and relies on the CPU to do part of its work. It is very dependent of the proper drivers to work and is generally not considered to be high quality. It generally runs on Windoze only, hence Winmodem....

Driverguide.com is one place I get drivers for various items. You'll need to join but you get a generic username, password plus it's free.

I went and gave the info you did from each chip and got results both ways. Try one, then the other if the first one doesn't work. Make sure you get the one for W2000 or for all Windows operating systems.

I tried: PCTEL pct 7891
and: ats-255 ATECH crc0061

I'd pick the second one first. The results were fewer and more to the point.


Ahh Budfred, you beat me to it..... Change your name to Quickdraw McGraw or something!!! Sheesh! ;)

You guys are my hero's
I'll give these a blast and let you know how I get on
Thanks again
:cool:

If no joy, check out the PB support page HERE (http://support.packardbell-europe.com/support/pri/item/item_platform_symphonyclub.asp?c=ap)

It's still often hard to tell which winmodem a PB is using since some are PCI and some CNR (a much smaller slot).

Looks like it might be THIS ONE. (http://support.packardbell-europe.com/support/download/itemnr/REFFIUP03550100.asp?c=ap)

I know the modem has beeen identified but for future reference if you load Aida32 onto computer I think this should give details make of all software/ hardware on computer

http://www.aida32.hu/aida32.php

In similar circumstances I have used the generic Windows modem driver and found that it works, especially with older modems, regardless of the make or model. It's worth a try.