Gateway PIII, 1.0GHz, 256 RAM, 48X CD-RW, WIN ME.
My friend bought recently HP all in one 1210V printer. Installed the software according to instructions. Guess what happened after that: SBC/DSL connection manager does not work, can go thru Ethernet connection to network. According to SBC/YAHOO DSL, he doesn't need to worry about it as long as he is getting connected to DSL. Printer and copier work and not scanner. In device manager shows no problems with this new installation. Surprisingly, he doesn't see any programs listed in add/remove area in control panel because he tried to uninstall this program from here. When scanning, error message comes up saying that no scanner installed but it was listed in control panel "scanner/digital camera" section. Uninstalled and reinstalled again, same problem - no scanning.

What this installation got to do with DSL settings and add/remove programs:confused:

Please let me know what should he/we do. Thanks

First of all, the fact that he is using Win ME doesn't do any favours - it isn't the most favoured of the Win OSs. - If it is possible to upgrade (or even downgrade to 98) things may improve with the system overall.

Having said that, the first place is obviously the latest drivers - these can be obtained here:
HP Win ME drivers (http://h20015.www2.hp.com/en/softwareList.jhtml;jsessionid=KPXAVXRODBDTPQEXGRME OSQ?reg=&cc=&prodId=hppsc1210v90770&lc=en&softitem=Microsoft%20Windows%20ME&sw_lang=en)

I bet this is a problem with the [non-conflicting] allocation of resources and possibly the answer is to be found in the BIOS’s configuration settings.

Check out “PnP/PCI Configuration” settings.
1. “PnP O/S Installed = Yes”
2. “Resources Controlled By = Auto”
3. ***“Reset Configuration Data = Disabled” *** [call this setting 3]

I think when new hardware is installed all the settings have been previously “locked” and so need to be unlocked and re-detected.

At some time in the past setting 3 was set to
“Reset Configuration Data = Enabled”.
The hardware would then have been detected and [non-conflicting] resource allocations made and setting 3 automatically put back to
“Reset Configuration Data = Disabled”
so as to lock the settings to what they are now.

But these settings take no account of your new hardware.
Some part of the new hardware is effectively going undetected perhaps.
[All of it is going undetected but some of it doesn’t need to be because similar items were detected previously and allocations made for these]
Therefore Windows does not automatically install the drivers [or request that you install them] and this particular part of the new hardware does not show in the device manager at all.

Do you know what you need to do?
Reset
“Reset Configuration Data = Disabled
to
“Reset Configuration Data = Enabled”.
Then “save and exit setup”.
Hopefully Windows will report that it has detected new hardware etc.

I hope this is not all Bull**** because I’m fumbling in the dark here.

Let me tell you a little story.
My son had an Ethernet card he was trying to install and he thought he’d installed the driver but he couldn’t get it to work and he couldn’t see any yellow exclamation marks in device manager.
He didn’t know how to identify the exact item of hardware in device manager.
So we eventually devised the strategy of removing the hardware to see if an Exclamation mark resulted, but it didn’t.
We concluded that the card was not being detected and we were right.
When he plugged it back in it was detected and drivers were asked for and he installed them and it worked.
Can you beat that!
The card was plugged in but not being detected!
Perhaps the difference was that I was telling him to “Reset Configuration Data = Enabled”.

By the way; study your resource allocation table that shows during startup [hit the pause key].
Memorise or take notes of the settings [with particular regard to the port settings (what kind of port does the scanner use?)].
The first indication you'll get that the hardware has been detected will be seen here by a change of resource allocations.

Thanks for the replies. I did check with my sys which has Soyo mobo, and did see 'Reset Configuration Data = Disabled' so I thought it was easy to try on my friend's sys (Gateway Performance 1000)but bios looks different then mine, I have seen such bios set up on my other mobos. During this weekend I bought Maxtor 120 GB for $125.00(after 10% coupon) please don't forget $30.00 mailin rebate from BestBuy and $30.00 mailin rebate from Maxtor, good deal isn't it???? Any way, I used this HD and installed w2k on it for my friend, loaded HP all in one, DSL connection manager works, HP printer works, copier works but not scanner. One thing I noticed was when I select 'scan' HP Scanner logo comes up and nothing happens and I had to press alt+control+del to come out of it. Is USB 2.O cable which was used on this HP all-in-one playing any role in this?? Because mobo has only 1.0 USB port but printer and copier works. We did tried to install drivers from the HP website but.......:(

As far as I am aware, the cables are identical.

If the MB is indeed 1.0 you are missing the best USB has to offer.

Here's an excellent read along with some possible upgrade information:

http://www.invisibledream.com/hardware/peripherals/belkinusb2/

It could be that the Multi-use device is drawing more power than the USB port can provide. I'm not sure right now where to send you for further information on how to check that possibility out...

The wording in various BIOS's may vary for:
"Reset Configuration Data : Disabled"

It will be in "PnP/PCI Configuration" [or something similar].

Is the USB showing up in Device Manager?
And is it functioning?

If you are connecting this item of hardwre [scanner] via the USB, but the USB isn't functioning, then the scanner wont even be detected.

Thanks Whyzman, I visited invisibledream.com site and printed the info, very useful.

Hi Sylvander: I checked PCI/PnP config also, may be I didn't look properly, sorry. Yes, I did see USB in Device Manager says "working properly". If the USB is not working properly, then HP printer should not work either which was connected thru this same USB cable, same thing with copier also, being HP all-in-one hardware and only scanner which is part of this hardware does not work. In device manager, I could go into scanner properties which shows working properly, even tells brand name. My feeling was problem is with the hardware, what do you think? Because when I click on 'scan' hour glass comes up, small logo with scanner name comes up and freeze, I had to press 'ctrl/alt/del' and 'end task'

There isn't some type of locking device used on the scanner during shipping is there?

The fact that a "scanner/digital camera" showed in Device Manager just means that this item is catered for by settings in the registry, which presumably means that drivers were installed for it [the settings in the appropriate “inf” file were copied to the Registry].
Usually this is only done after the Operating System has been told by the BIOS that this item has been detected.
I wonder if each part of this multi-function device would be detected separately and have separate “inf” files. Or is there only ONE “inf”[ormation] file for the unit and ALL the info goes into the Registry even if one part of it is not being detected and not having resources allocated and therefore not working?
What supplied the drivers?
Try to find the “inf” file[s] and see if the info is all in one file or more.

For your scanner to work there must be:
1. Application software controlling its operation [properly installed and configured].
2. Operating system [Windows] including it’s half of each driver [with all necessary resources allocated].
3. OEM’s [HP] Mini-Driver installed [the other half][and the settings put in the Registry].
4. BIOS capable of controlling the hardware.
5. Hardware detected by the BIOS; BIOS configured to work with a PnP O/S; non-conflicting resource allocations made by the BIOS and this info passed on to the O/S so the hardware is functional and shown to be so in device manager.

Is this hardware compatible with Windows ME?
The HP mini driver for the scanner has to work with the Windows Universal driver.
I still think you should find out how the BIOS can be set to re-detect the hardware and re-allocate resources.
It can do no harm and it may fix the problem.

No there is no locking on the scanner, it is a flat bed type and we did make copies from there. According to info I printed, USB 2.0 works backwards also so I should not worry about the 2.0 cable.

CD came with this hardware is compatable with win 98, win ME, w2k and XP. We did go to HP website and downloaded drivers again, no help. Like Sylvander said, I should check with "inf" files. Isn't this getting too technical for a guy like me.:o

If this item is being run on USB there is only the BIOS detection for the USB ports...other than that the BIOS is out of the loop. No need to go any further down that route.

It is possible that the scanner not working is related to TWAIN problems, since, I presume, that the copier functions are run locally to the device (the document is scanned and immediately printed through the all in one and not sent to the computer).

Do a find for Twain32.dll and check its properties...

Thanks mjc - baby in the pic is cute.
I asked my friend to check for dll info and it seems it was on two folders one in windows/system2 and another one in winnt folder. And in properties of both these files shows same info. Then he calls me again on Sunday with a surprise asking me to sit down and hear the surprise - scanner started working out of the blue moon. That day only thing he did was -went on kazaa and did the regular stuff and later shut down the sys, there he heard scanner making the noise so he turn it back again and went into HP director, click on scanner there it was. He tried again yesterday (MON) it scans, no errors. Do you or any body guess what could have happened to this weired scanner??????:D

I have a Network Interface Card that works like that.
It's disabled at every second warm boot.
It works ok at EVERY cold boot.

It seems to be related to the fact my BIOS is an older type.
I've decided just to live with it.
So long as I understand how to make it work all is well.

If anyone knows of a fix let me know.

went on kazaa and did the regular stuff and later shut down the sys, there he heard scanner making the noise so he turn it back again and went into HP director, click on scanner there it was. He tried again yesterday (MON) it scans, no errors. Do you or any body guess what could have happened to this weired scanner??????
....probably some form of demon possession! :D

You got that right, my friend. Some thing in the sys. He said that he will live with that since it is working now.:cool:

Is it safe to assume that you know that Kazaa is garbage and may well be the source of the original problem. It is often loaded with spyware, trojans and even viruses. Even if things are working now, with Kazaa installed, don't rely on it being there tomorrow. Kazaalite is only a little bit better since it doesn't automatically install the garbage, it just opens the door for it....

Hi Budfred
You are obsulately correct and I do agree with you. That is why I don't have it nor know how to use it. But tell me something, after I formated this brand new 120 HD only thing I install on it were - w2k, HP all in one software and DSL software and scanner did not work. My friend installed kazaa on it the following day. He checked scanner again did not work. After couple days it started working, there is something which I did not do or some file corrupted and fixed by itself later on.:D

Something I noticed a couple of hours back is that a scanner is treated as a "Multimedia Device", whereas a printer is dealt with in the category "Ports and Printers".

Perhaps there was a device conflict.
Not enough resources to go around?

No, I checked in control panel, it was under 'scanner & camers' and under system information - checked for conflict hardware none shows up. Even properties of the scanner shows no conflicts, device working properly. Is n't it strange? I know according to my friend it is working now but what on earth might have caused that???????????:confused:

Sys Resourcers 80% free last time when he checked it.

Ok, that is odd. We can assume that Kazaa didn't fix it, but maybe something was changed when he removed Kazaa that allowed it to work properly. Or maybe it just didn't want to work until it became more well acquainted with the rest of the system...:D :D