I've got an interesting problem.

A computer was sent out for some work at my job. Upon booting the machine, during the RAM count, it says it has around 128MB of memory. When in Windows, however, the machine says it only has 96MB of memory. I ran MEM at the command prompt and it confirmed 96 MB of memory. I've seen the opposite of this numerous times, where the computer doesn't "seem" to see the entire amount of memory. Never the reverse though.

I decided to check BIOS to see what I would find there. Yet when I hit the delete key to enter BIOS (AMI Bios, and it indicated on the screen that Delete would give you access), I could not get in. I did this a few times. I tested the delete key in other applications in Windows and it worked.

I'm at a loss as to where to proceed from here.

Any help would be most appreciated.

EDIT: Still new at this tech game - so please cut me some slack. http://www.PCGuide.com/ubb/smile.gif

[This message has been edited by Crystena77 (edited 09-10-2001).]

Does this machine by any chance have onboard video?

If it does then it probably shares the RAM. 32MB is setting that can be set on some MB/BIOS combos for the amount shared memory. Windows will not see that amount but it will show up in BIOS. The same is true if a RAMDISK has been setup on this machine...BIOS will see it but Windows will not.



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mjc
Links list:Computer Links (http://www.dreamwater.org/tech/mjc/index.htm)

Celts are the men that heaven made mad, For all their battles are merry and their songs are all sad.

I'll check as soon as I get in tommorow! Thanks for the info.

Any idea as to why I can't get into BIOS?

According to this (http://www.iomega.com/support/documents/2157.html) site del is the proper key, although the list does offer alternatives based upon manufacturers as well...maybe it was changed by the maker, but not in the text of the bios rom.

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Flush 'N' Forget
FE Stokes WWTP (http://www2.apex.net/users/hwuswtp)

Hmm. Maybe I should change the keyboard and see what happens.

I have no idea what it could be - that disturbed me more than the memory problem.

Thanks for the research though. http://www.PCGuide.com/ubb/smile.gif

[This message has been edited by Crystena77 (edited 09-10-2001).]