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crazymagitek
01-04-2004, 01:40 PM
I am sorry to bother again, but thanks for the help the other day.

Now the problem it seems is the Modem.
I am using Windows XP, AMD ATHLON 2600+, Neto Dragon 56k V.92 modem.

Ok, my computer lately has been crashing from time to time. Shutting off while I browse the internet. So WIN XP tells me its the modems fault and that I need to update the driver, so I download it. I install this updated driver but it starts giving me a 633 error saying that there is another device using the port, so I close the fax program(that doesn't work by the way) and I try again and it gives me the same error.

It says to me that I need to uninstall and reinstall the driver so I do so, and it still gives me the same problem. Thus I had to restore to December 31 and it works for the moment. Also I found out that COMM 3 which is the one the modem is using, doesn't exist.

So do I update or how do I update this thing? Or any other comments on this problem are greatly apreciated.

CPU Trubble
01-04-2004, 03:58 PM
Check in the BIOS that you have your COMM ports are set up properly.

Paul Komski
01-04-2004, 07:15 PM
Boot into Safe Mode and remove all references to modems from Device Manager and from Add/Remove Programs. Have the modem drivers ready (or know where they are on the HDD) and reboot and reinstall the correct drivers.

Presumably this is an internal PCI modem - if it's USB then it could be a slightly different process. Read your modem manual carefully since the correct sequences can be important.

COM 3 and 4 are both commonly used by PCI modems. COM 1 and 2 are most commonly used by Serial modems.

Paleo Pete
01-05-2004, 01:49 AM
Also I found out that COMM 3 which is the one the modem is using, doesn't exist.

That's because mosat software based modems use virtual COM ports instead of physical ones. COM 1 and sometimes COM 2 are physical ports mounted on the motherboard, while COM3 and up are usually virtual ports, in other words software that Windows sees as a COM port.

Older hardware based modems could be set to any of 4 COM ports by way of jumpers, and that port had to be disabled in BIOS to avoid IRQ conflicts. Newer software based ones don't use the physical COM ports and can be set to work on COM 2, 3, 4, and I've seen 5 a few times. Usually COM 2 must be disabled in BIOS for hardware modems but unless the software modem tries to use COM 2 it usually isn't necessary with that type. I've also seen them take another IRQ and work anyway...