i need help reinstalling my printer. after a virus incident my computer didnt recognise my printer so i uninstalled all the software and now im trying to install my printer again but the "found new hardware wizard" says an error ocurred during the installation of the device then it says The RPC server is unavailable. so please help me i really need my printer back. :(

Welcome Aboard!

here's a link from HP - I haven't had time to check it through, but it may well be applicable:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00002125

This sort of thing is normally due to incomplete uninstallation of software/reinstallation. If you have no joy from this, search HP to see if there is a separate uninstall utility, and run that. Then after you've run any uninstall, to to the windows uninstall (control panel) and see if anything is listed there. If there is still any HP stuff there, delete that, then follow the installation procedure carefully - these things seem to get more awkward as MS releases updates, so it may be worth
looking there as well.

You might have to follow Deddards suggestions whilst in Safe Mode to ensure that leftover/stray HP prog files are not starting with windows, and thus stopping you from total removal.

Also if you find that you cannot remove anything left behind try re-installing from safe mode as this can sometimes work when windows proper won't let you.

guys i think ive screwed my windows. when i had a virus SPOLLSV.EXE was infected so ive deleted that file but i need that file to run printers hay? so is there a way to get it back? im so frustrated :mad:

the infected file i deleted was SPOOLSV.EXE not SPOLLSV.EXE

please help me someone

If you know someone who's running the same operating system as you, you can have them burn a copy of the file for you.

Make sure that you put it into the proper folder.

Are you running current anti-virus? Are you sure that your system is not currently compromised?

You may want to run HiJackThis and post the log here...

gavern62
What is your OS?

My computer is virus free, ive been through all the hijackthis stuff in another forum. my OS is Windows xp, my friend has xp aswell so i should be able to get the file from him.

If you have trouble getting it then I am sure that someone here could possibly send it to you.

i got the file from my friend and my printer is up and running again. thank u all, its nice to know there is good people in the computer world not just hackers and virus makers. thank you