I found this forum when searching google and found a problem from an individual similuar to mine, but the original person never responded and it just stopped. So here's my problem.

A couple days ago I was burning a DVD when I got those unrecoverable errors so I had to manually shut down my computer and restart. After that I got an error that the system file is missing and to use the repair feature on my Windows Media Edition disk. I did that but now when I log into Windows, my keyboard and mouse no longer work.

However, the keyboard and mouse do work outside of windows. I have tried another keyboard and mouse in windows but they still didn't work and I only have access to usb ports. For some reason my Dell XPS 400 doesn't have the old fashions PSP ports (or whatever they are called).

I ran a system diagnostics and everything passed with flying colors.

Two Dell reps told me I need to reinstall Windows, even though I can still see my desktop when I load windows, I just have no access with the keyboard and mouse. I get a bunch of popups that hardware has been installed but I can verify that I want some of it indeed installed.

Is there a way I can fix this without reinstalling Windows? Or if I have to, can I save my files somehow? I'm on another computer right now and installed my hardrive as a secondary and have been burning disk all night but I'd really like to save more than I can on disk.

Can anyone help?

Hello notadell with a Dell ;)

2 ideas:

1
Go into BIOS make sure keyboard and mouse usb devices are enabled and see if you can find a section to force something called ESCD or re-detect peripherals.

2
Is there an option to do a repair install with the disks Dell uses these days? I know of old, they used to send operating disks seperate to applications disks so the os disks were fully funcioning disks but with only the drivers needed for the system they were sold with. So, if XP for example, a simple repair install would work nicely and easily providing there is nothing wrong with any hardware along the way.

Extended System Configuration Data : General Information (http://www.dewassoc.com/support/bios/escd.htm)

Extended System Configuration Data (ESCD) (http://www.pcguide.com/ref/mbsys/res/pnpESCD-c.html)

XP's No-Reformat, Nondestructive Total-Rebuild Option (http://www.informationweek.com/windows/showArticle.jhtml?articleID=189400897).

hehe, yeah, I hope my screename encourages others not to buy a Dell.

I'll try that option one, I'll reinstall the hard drive in my system and check. With Dell, they sent me the drivers disk and then another with Windows Media Edition (I think that's the reinstallation disk. I don't currently have it with me). Would I install the drivers disk instead of the Media Edition?

As for the Lang remedy. I'm not sure if I can create a slipstreaming disk since I don't have a official Windows XP release, unless the disk that Dell sent me with Media Edition would count. This all seems so complicating, probably because it covers so many pages, then another several for the slipstreaming.

There seems to be a couple different ways of fixing XP, I just don't know which way to go about it and which way a beginner when it comes to fixing XP is easiest. I've installed systems before, I'm just used to putting in the disk and saying install and that's about it.

Is there a way to fix XP or Media Edition without the slipstreaming disk and just use the disk Dell gave me?

XP's No-Reformat, Nondestructive Total-Rebuild Option (http://www.informationweek.com/windows/showArticle.jhtml?articleID=189400897).

I'm trying to do the No-Reformat right now but now I'm stuck at 34 minutes with a popup saying the file hcwUtl32.dll on Hauppauge WinTV PVR. PCI II Install Disk is needed. And before I had a popup that the system needs the Intel Matrix Storage Manager file iastor.sys to continue. I found the iastor.sys file online and put it on floppy, then installed it. When the certification for installing that file popped up, then the Hauppauge popped up, my keyboard and mouse no longer worked like before.

Am I going to have to give up and do a complete install losing all my files?

Do you have a tv capture card? Try removing it if you do. Maybe these errors are from a faulty device like that. If you have other add-on cards not needed for the basics, take them out.

Before you go to the wipe mode, you will need to place the hard drive in a different PC or in an external enclosure so you can get the data files off. Once you do that, you will need to place it back in the PC and wipe it out with Dell's software.

So there's no hope then? I backed up several files onto DVD that were crucial but I was hoping that I could do this restore without destroying the files.

I unconnected anything that required a special installation and I got down to the final minute when suddenly I got the blue screen of death with the code
0x0000007E (0x0000005, 0x806357FD, 0xBA4E7BA0, 0xBA4E789C)

Then it says
Beginning dump of physical memory
Physical memory dump completed

It looked so promising up to the very end. :(

"STOP 0x0000007E" error message after you upgrade to Windows XP (http://support.microsoft.com/?kbid=330182)

QUOTE

CAUSE
This issue may occur if a system thread generates an exception that the error handler does not catch. This may occur if one or more of the following conditions exist:
• If this issue occurs after the first restart during Windows Setup, or after Setup is finished, the computer may not have sufficient hard disk space to run Windows.
• If this issue occurs after the first restart during Windows Setup, or after Setup is complete, the computer BIOS may be incompatible with Windows.
• Incompatible video adapter drivers.
• Damaged RAM.
• A damaged device driver or system service.
• If the issue is associated with the Win32k.sys file, it may be caused by a third-party remote control program.

Hm, that's very interesting. When I reloaded the computer after the blue screen of death, I didn't get it again. So maybe it was a fluke? Hopefully by the explanation posted by Sylvander. It took a while to load back into Windows XP and the normal screen with my old icons came up. But the loading time was 5 minutes. And now everytime I load Windows (reboot, restart, turn off and back on) the load time is 5 minutes.

I also cannot connect to the internet.

Another fun filled feature is Windows insist on installing "Photo Gallery" I thought this had something to do with the HP Photo Gallery so I reinstalled HP, but still get that Windows Photo Gallery. When I let it try to install it, I get "Internal error 2908" plus several long codes. One is B473AADA-83CB-45B8-9697-DF59F53

Also when loading Windows there's a popup saying Windows has recovered from a serious error, send report, don't send.

In Device Driver, there's an exclamation mark under WAN Miniport (IP) I'm thinking that might be why my internet won't connect.

I reinstalled my sound card software but I can't get the sound to work. When I repaired windows it reverted back to the inverted sound card so I turned that off but still no success.

When I tried to play a video file wmv, Windows Media Player reinstalled. I also have Radlight and I got an error but it did play the file, more than what Media Player actually did, but there wasn't any sound.

But amazingly, my keyboard and mouse work in Windows now. I don't know if this post belongs in this section anymore but you all are helping me so much.

1. "When I reloaded the computer after the blue screen of death, I didn't get it again. So maybe it was a fluke?"
No, I think what happened is what Windows is designed to do.
EXPLANATION
a. During Windows setup...
When the setup program restarts Windows to initialise the hardware...
If there is a problem initialising an item of hardware...
Perhaps because there is no proper driver available...
Or some other reason like unsuitable BIOS configuration, or faulty hardware...
Then...
With the older version of Windows...
And perhaps still with the newer versions...
Windows would FREEZE.

b. What the user was [is still?] expected to do was to switch off the PC, then switch back on and RESUME Windows setup.
Windows would detect that the problem had happened and would SKIP THAT ITEM OF HARDWARE, and continue setup from there.
That item of hardware would then be non-functional, and the problem would need to be investigated, the cause found and fixed.
This is probably what you are seeing regarding your non-functional items [no connection to the internet].
One way of minimising/avoiding this problem is to setup Windows with minimal hardware connected, then once Windows is successfully installed, add items one at a time and have Windows detect each and set them up for use individually.
Any problem item would show up.

c. This could happen with more than one item of hardware and step b above would need to be repeated for each such occurrance.

2. "In Device Driver, there's an exclamation mark under WAN Miniport (IP) I'm thinking that might be why my internet won't connect"
a. Is this the only problem item?
b. If you display devices "By connection" does this item come under PCI Bus?
c. In "Properties" is a reason given for the disablement? No driver? Bad driver?

3. You probably need to reinstall Windows updates now.

1. "
One way of minimising/avoiding this problem is to setup Windows with minimal hardware connected, then once Windows is successfully installed, add items one at a time and have Windows detect each and set them up for use individually.
Any problem item would show up.

c. This could happen with more than one item of hardware and step b above would need to be repeated for each such occurrance.

When I reinstalled windows I uninstalled everything that it could ask about installing, like the 2nd hard drive, sound card and tv tuner. Once Windows was up and running, I manually shut down (when I tell Windows to shut down, it restarts so I have to manually turn it off during that process. I've never encountered that problem before) then I installed the hard drive, restarted and made sure it was detected, then moved on to the sound card and installed the software but there's something wrong there. I can't get the sound to work. It says the mixer isn't working but the sound card is working fine. I'm not sure if that is also the problematic hardware. I recently purchased it and it worked in the computer prior to this problem.

I think the problem actually is...


2. "[color=blue]In Device Driver, there's an exclamation mark under WAN Miniport (IP) I'm thinking that might be why my internet won't connect"
a. Is this the only problem item?
b. If you display devices "By connection" does this item come under PCI Bus?
c. In "Properties" is a reason given for the disablement? No driver? Bad driver?


The Wan Miniport (IP). I disabled it (still no internet connection) but really don't know what it's there for. I have a Intel(R) Pro/1000 PL Network Connection which Device Manager says is working properly while the Wan Miniport has or well, had the explanation point.

So there two problems I can see up front. The sound card isn't working and the internet with this Wan Miniport possibly being the conflict.


3. You probably need to reinstall Windows updates now.

But the question is, how do I do this with no internet connection on that computer?

Do you by chance know of any software that can check the system and find out what's wrong and either it can fix it or recommend something? I have Tune Up Utilities on my computer but that's not exactly the right program. With all the programs out there this day and age surely there's something that can be run and fix whatever the problem is.

My computers under warranty with Dell but their solution to everything is to reinstall windows. :rolleyes:

You can go online by loading & running Knoppix from a Knoppix Linux Live CD (http://www.knoppix.org/) [made on a fully working PC; you should always have a Knoppix CD handy] and running a web browser [Firefox] in the Knoppix environment.
To be able to write downloaded files to the Windows partition on the HDD...
You need to run the "Console" [click on the black icon of a window down the bottom] and use a few commands...
e.g.
su to give yourself "Super User" [like administrator] status.
passwd to set a password for your "root" privileges.
When you are then asked for a password, type it and then when asked to repeat it do just that.

I can't think right now how to download Windows update files [it can't be done at the Microsoft Update site using web-browsers other than IE] so they could be installed after you reboot into Windows.
I wonder whether Autopatcher (http://www.autopatcher.com/) could do it?
I think it probably could; give it a try.

The Wan Miniport
"MiniPort" drivers were invented by Microsoft about Windows 95.
The hardware manufacturer only needs to produce a MiniPort driver that bridges the gap between the standardised generic Windows main driver module and their hardware.
Perhaps the Windows XP installation file set doesn't include that MiniPort driver?
The non-destructive reinstall shouldn't have eliminated any drivers surely?
So how come there's a problem with this?

I'm very confused now. I installed the Auto Patcher and when I install it on the computer it's in a different language and I just install it by memory of where everything else is on installers. Then I get a popup asking if I'm sure I installed the right release because it mentions something about Windows XP Professional and IE 6. I'm pretty sure I have IE 6, I never use it but that's the release that's been out for a long time and Media Edition is XP Professional. Maybe there's an full English version I didn't find, but I downloaded the full version.

Right now I haven't a clue what I'm doing. I checked out the Knoppix site and have no idea what it does, what needs to be done or how to use it. I know nothing about Lunix or DOS or how to get around those.

And I have no idea why the Wan Miniport is a problem on my computer which runs XP.

I'm going to purchase an external hard drive tomorrow if they still have it in stock at the store and I just need to figure out how to save my program files and after I completely reinstall XP to put them back onto the computer. That looks like the only option at this point. I just don't know how to back those up without going through and reinstalling everything from scratch.

"I installed the Auto Patcher"
Using what? You say you don't know how to use Knoppix. :confused:
Which web browser within which Operating System?

"when I install it on the computer it's in a different language"
Different language to what? Different to English?

"Maybe there's an full English version"
I'm sure there is.
When I did it, I downloaded in English and language version wasn't a problem.

"I checked out the Knoppix site and have no idea what it does, what needs to be done or how to use it"
The first thing you do is click on the US/UK flag to go to the English laguage Knoppix site.
Finding the correct files to download is not particularly easy.
If you need detailed directions on where to go, let me know.
I ended up at a university site in California.
Some of the other sites have the files tucked away out of sight and difficult to find.

"I know nothing about Lunix"
Once the bootable KNoppix CD is made, you just boot that CD, Knoppix will load, probably all you hardware will work [unlike in Windws :( ] and going online using one of its web browsers is really easy; it just works. :)
The not so easy thing is writing to a drive, but of course easy once you enter the few necessary commands in the "Console".
It's of course a smart idea to do these kinds of things for practise to get comfortable with them BEFORE trouble hits.
If you can afford the time right now, and find you have enough patience...
Then it's a good learning experience, and very satisfying if you succeed.
Terribly frustrating if you fail. :(
Unfortunately, I can't think of any other solution, easier or not.

Perhaps a more experienced member could explain to you how to do a [clean new] parallel WinXP installation and you could work on that, build it up, install programs, transfer data files, make an image to a USB HDD, and restore that image to C: and make it work on C:
I've never done that before. :confused:

"I just need to figure out how to save my program files and after I completely reinstall XP to put them back onto the computer"
Unfortunately you cannot just put program files back in place on a new WinXP installation and expect them to work; they wouldn't work because there would be no registry settings installed to make them work.
You can only backup and restore your DATA files...
[Or a whole WORKING installation of Windows and Programs of course; no point in restoring a system of software that doesn't work]
And you'd lose your drivers too.
There are FREE TRIAL programs out there that can backup all your drivers to files in a logical folder system with meaningful names, and those files could be backed up and restored, then any needed drivers could be restored.
Can't remember if the free version will restore during the trial period without paying. :confused:

"I installed the Auto Patcher"
Using what? You say you don't know how to use Knoppix. :confused:
Which web browser within which Operating System?

"when I install it on the computer it's in a different language"
Different language to what? Different to English?

"Maybe there's an full English version"
I'm sure there is.
When I did it, I downloaded in English and language version wasn't a problem.

"I checked out the Knoppix site and have no idea what it does, what needs to be done or how to use it"
The first thing you do is click on the US/UK flag to go to the English laguage Knoppix site.
Finding the correct files to download is not particularly easy.
If you need detailed directions on where to go, let me know.
I ended up at a university site in California.
Some of the other sites have the files tucked away out of sight and difficult to find.

"I know nothing about Lunix"
Once the bootable KNoppix CD is made, you just boot that CD, Knoppix will load, probably all you hardware will work [unlike in Windws :( ] and going online using one of its web browsers is really easy; it just works. :)
The not so easy thing is writing to a drive, but of course easy once you enter the few necessary commands in the "Console".
It's of course a smart idea to do these kinds of things for practise to get comfortable with them BEFORE trouble hits.
If you can afford the time right now, and find you have enough patience...
Then it's a good learning experience, and very satisfying if you succeed.
Terribly frustrating if you fail. :(
Unfortunately, I can't think of any other solution, easier or not.

Perhaps a more experienced member could explain to you how to do a [clean new] parallel WinXP installation and you could work on that, build it up, install programs, transfer data files, make an image to a USB HDD, and restore that image to C: and make it work on C:
I've never done that before. :confused:

"I just need to figure out how to save my program files and after I completely reinstall XP to put them back onto the computer"
Unfortunately you cannot just put program files back in place on a new WinXP installation and expect them to work; they wouldn't work because there would be no registry settings installed to make them work.
You can only backup and restore your DATA files...
[Or a whole WORKING installation of Windows and Programs of course; no point in restoring a system of software that doesn't work]
And you'd lose your drivers too.
There are FREE TRIAL programs out there that can backup all your drivers to files in a logical folder system with meaningful names, and those files could be backed up and restored, then any needed drivers could be restored.
Can't remember if the free version will restore during the trial period without paying. :confused:

Here's the link to the AutoPatcher I installed
http://autopatcher.cachefly.net/AutoPatcher_XP_Jan2007_NLD_FULL.exe

It's working on Loading modules when it pops up:

Module Panic

Module Panic on Stel geavanceerdere instelligen van gebruikers toe in Configuratiescherm!
You are running Windows XP Professional Edition (English -- locale 1033) + IE6

Are you sure you downloaded the right release?

Ok

So I plugged that into an online translation and assumed it's Dutch:
Module Panic on couple of more sophisticated instelligen of users in configuration baffle!

Interesting. So the version I have is partially in Dutch and English. The first part was completely in Dutch, then it went to English after I said install that, then the error was in both languages.

So I click on the American flag in Knoppix and then I go to Downloads and I have two choices, bittorent or emule. So do I pick that or one of the mirrors? Do I click the http or the download from? Once I download it do I burn it as data on a cd or dvd or is there a long readme to it?

1. So far as I can tell, Knoppix isn't able to download the Autopatcher exe file.
I tried running Knoppix and doing it, but [although Firefox can go to the site and download the "Torrent" file that links to the full exe file] Knoppix doesn't have "BitTorrent" included so is unable to run the download.

2. At present I'm downloading the full Autopatcher [English version] WinXP exe file [see image below] on my own Win2000Pro system.
You should either fetch it yourself from HERE (http://torrent.autopatcher5.mirror.ineedhosting.net/mystats.php), [on some fully working PC that has BitTorrent installed] or else I can upload my copy of the file to a hosting site for you to download from a link to that file posted here [using Knoppix on the problem PC, or] using any working PC [wouldn't need BitTorrent installed], then transfer the file to the problem PC.

3. Last night I tried uploading my own copy of the Knoppix iso file to a hosting site, but something went wrong and it failed to complete the upload.
This kind of think ususally works at that site; I've done it successfully before, so I'll give it another try if felt necessary.

This is what I do to download knoppix [see the associated images below]...

1. At THIS SITE (http://www.knoppix.org/) I click on the US/UK flag icon. [see image1]

2. Now click on the "Download" icon. [image 2]

3. [I have BitTorrent installed and] I pick a mirror from which to download. [image 3]

4. Click on the Knoppix link. [image 4]

5. Click on the Knoppix v5.1.1CD...EN.iso [English iso] link [image 5 (only 5 images can be posted)]

6. When I click on the link I'm shown a window that allows me to OK the save to disk. [image 1 below]

7. Then I specify a location for the save = C:\00 [a folder I made named "00"][image 2]

I won't actually download the file, just cancel here.

The Autopatcher download has now completed.
Would you like me to upload it to a hosting site and post a link to it here?