dkohalloran
10-27-2008, 02:31 PM
I have a HP Deskjet 6980 and it has been working fine for the past year, but recently every time i start up my computer i am getting a message that windows needs to find device driver software for an "unknown device" which i know is my printer. I know this beacuse when i look at the details of the device the file is located in the folder where the printer is installed. Anyway, when i go to add a new printer in the control panel, I get a message that they can't add a new one because the printer spooling service is turned off. When i go inot the services menu under administrative tools in the control panel, i can't turn the service on. but when i go into my admin's user and turn it on from there, it works. all of a sudden my printer shows up in the printers folder and now i can print again... but then, I shut off the computer, turn it back on, and go back to find the same thing has happened again - windows is looking for drivers for an "unknown device" and the printer spooler is turned off, meaning i can't print. so in order to print i have to go through the whole process again. does anybody have any idea how i can fix this?
Also, whenever I try to install the printer again from the software i got with it, it now tells me that this printer isn't supported by Vista - which i know isn't true because I've been using it since august 2007 with no issues.
Also, whenever I try to install the printer again from the software i got with it, it now tells me that this printer isn't supported by Vista - which i know isn't true because I've been using it since august 2007 with no issues.