game setup error

[SteveP]

Greetings. I'm trying to install my son's "Magic School Bus Explores the Solar System" game (by Scholistic and Microsoft) and I get an error that says "This program has performed an illegal operation and will be shut down". The "details" says "_SETUP caused a segment not present fault in module SETUP.EXE at 0014:000000b0" I turned off all background programs in my task manager execpt "systray" and "explorer" when I tried to install. I did a Win98 reinstall. I searched Microsofts' support page and found nothing to help. I tried installing the game on another computer (Win 98 also) and it loaded fine. My system greatly exceeds the games requirements. (I have a 733MHz PIII with 384MB ram.) Anyway, anybody have any thoughts? Thanks

[andyswork@beci.net]

I hate to say this, but format and do fresh install. I fought a like problem for over a week. Back up what you want to keep. After format and fresh install my program worked fine. Welcome to the PC Guide.

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One day I will be a pro, Thanks Andy

[This message has been edited by andyswork@beci.net (edited 01-09-2002).]

[Gallaeglagh]

You might check your video and audio drivers for updates especially if you changed versions of direct x.

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When in doubt search on Google

[bassvax]

Is this (http://support.microsoft.com/default.aspx?scid=kb;EN-US;q186126) somewhere near your prob? I know it is not Groliers that you are installing, but it is another M$ product (lol...not at you...the faults of the mighty M$)

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Careful With That Axe, Eugene

Flush 'N' Forget (http://www2.apex.net/users/hwuswtp)

[Rick]

I’ve also seen this error message with one of my kids games.
It was caused by the color depth being set to high.
In my case I had it set to 1024x768 32 bit
The game called for 640x480 256 colors.

It would crash every thing I Installed it .
Also after the program crashed it would refuse to run the install.
O found the temp folder full of the install programs orphaned files.

By deleting the orphaned files. And resetting the video I was able to install the program.

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To ERR is HUMAN
To REALLY screw things UP, YOU NEED a COMPUTER !

[SteveP]

Thanks for the help guys. You really have a good board here. Sorry I didn't get back sooner. I tried everything except the reformat and reinstall. Still have the problem. What I,m trying to decide now is that if I reformat, do I stick with W98 or go to W2000 or XP. Thanks again.