.pdf docs will not open

[nedah]

I have Adobe Acrobat v5.0.5 installed on my computer.
My O/S is Windows XP Home Edition v.5.1.2600
Browser is IE v. 6.0.2600

When I visit a web site and try to look at a document which is on the site in a .pdf format all I get is a blank white page except that in the top left hand corner of the page there is a small square symbol within which there is a very small red square, a green circle and a blue triangle.

I have tried right and left clicking on the symbol without effect.

I have separately opened Adobe Acrobat, whilst I am still on line, and pasted in the address of the web page but get error messages to the effect that path is invalid or syntax is wrong etc.

.pdf files which are on my C drive automatically open with Acrobat Reader. It appears to be only web pages which will not open.

I thought that perhaps the problem was with the web page but since one of them was on the Adobe site I guess that they probably have got their web page set up OK.

I have spoken to the Adobe Support (UK) and they said they had never heard of this problem before. Am I unique??

Any advice gratefully received Thanks.

[Budfred]

I have frequently had trouble loading pdf pages, particularly when I try to open in a new window. It usually seems to work best to let them open in the page I am on and then go Back to get back to where I was. If I can't manage to get a pdf open in one browser, I will usually try another (at home anyway) and then can usually open fine.

When you open, are you making sure that the page doesn't scroll down before you give up on it. I have had several pdfs that look blank, but the text was there when I scrolled down.

Budfred

[mjc]

It sounds like the browser plugin for the Acrobat reader is damaged. The easiest fix would be to uninstall and reinstall Acrobat Reader.

Do a search of your drive for ACROIEHELPER.OCX.

[david eaton]

Originally posted by nedah
I have Adobe Acrobat v5.0.5 installed on my computer.



Is this Adobe Acrobat, or the Acrobat READER program? If you have the full acrobat program, it does not work as an IE plugin as I found to my cost!
If you have the Acrobat Reader only then remove/reinstall as MJC suggested is the way to go. If you only have the full Acrobat program, then install the reader as well.

David

[nedah]

Thanks for all the advice.
I searched for Acroiehelper.ocx as suggested by mjc but could not find it. Therefore I downloaded the latest version of Acrobat Reader 5.1 and am glad to say that so far the problem web pages have opened without any difficulty. Incidentally I do now have acroiehelper.ocx as part of the new download.
Thanks again.

[mjc]

acroiehelper = Acrobat IE helper application, the plugin to allow IE to directly open Acrobat Reader.