View Full Version : XP Remote Assistance ??

02-16-2003, 03:06 PM
Have successfully used Remote Assistance in XP Pro to connect to two other computers running XP.I run XP Pro behind a Linksys Router with Zone Alarm Pro. Now having problems connecting to both. I know for a fact that one computer installed Zone Alarm (free version). The invitation part works but when I accept the invitation the box comes up showing my computer is trying to connect then I get a message that the connection failed.

Is there some settings in Zone Alarm that need to be changed ? Ports opened?


02-16-2003, 03:09 PM
A good start might include looking at the Zone Alarm logs.

02-16-2003, 03:19 PM
You will need to open port 3389

02-16-2003, 05:04 PM
With ZA free you will probably have to add the computer you are trying to connect to, to your Trusted Zone.

ZA free is great on a stand alone machine, but can be difficult to get to work in a network.