Active Techster
02-26-2003, 07:14 PM
Dealt with a problem from an end user today- made for a really frustrating experience which left me bewildered and confused by it,.
Basically I sold to her an NForce2 Shuttle PC - Athlon XP 2400 - 60Gb Maxtor Hard Drive - Samsung DVD/CDRW Combo drive - Has integratyed GeForce 4 graphix.
She took the PC away I was happy that it was perfect and that there would be no problems...she hadnt taken it away an hour and she called me up - Saying she was trying to install AOL but it wasnt doing as she wanted.
All it was doing was not Auto-Running! I got her to bring it back to me - I took a look at it and I got a DVD to autoload - but no other CD - I tried a different CDdrive - just a plain CDRom but it wouldnt auto load anything. Then I decided to uninstall the CDRom from device manager - Upon redetection it auto loads a CD Once but no time afterwards.
I tried numerious other things to get it working:
Moving the CDRW combo drive and the Hard Drive caddy to another shuttle identicle in spec, no joy.
Even reinstalled XP to no avail.
In my opinion this is just plain crazy, I can mpersonally live with it on my machine but this lady wont take it away until its right :( grrrrrrrr.
Is there any reason why it would do it that I have missed? I really am lost with this one it makes no sense.
Thanks for your help in advance.
Pid
Basically I sold to her an NForce2 Shuttle PC - Athlon XP 2400 - 60Gb Maxtor Hard Drive - Samsung DVD/CDRW Combo drive - Has integratyed GeForce 4 graphix.
She took the PC away I was happy that it was perfect and that there would be no problems...she hadnt taken it away an hour and she called me up - Saying she was trying to install AOL but it wasnt doing as she wanted.
All it was doing was not Auto-Running! I got her to bring it back to me - I took a look at it and I got a DVD to autoload - but no other CD - I tried a different CDdrive - just a plain CDRom but it wouldnt auto load anything. Then I decided to uninstall the CDRom from device manager - Upon redetection it auto loads a CD Once but no time afterwards.
I tried numerious other things to get it working:
Moving the CDRW combo drive and the Hard Drive caddy to another shuttle identicle in spec, no joy.
Even reinstalled XP to no avail.
In my opinion this is just plain crazy, I can mpersonally live with it on my machine but this lady wont take it away until its right :( grrrrrrrr.
Is there any reason why it would do it that I have missed? I really am lost with this one it makes no sense.
Thanks for your help in advance.
Pid