MacAfee Virus scan and internet connection.

[shadehades]

Help!!! This is a strange way to do this,but my wife is 1000 miles away,and can't access the net BECAUSE when she installed MacAfee virus scan,she could no longer access the internet through her isp there.She "uninstalled" the virus protection,and so far is able to "connect"but with no e-mail or surfing capability.Has anyone else run into a problem with connecting after installing a virus scan program?Whatever I glean from reply's here,I will pass on by Ma Bell.Can't get hold of MacAfee till sometime tomorrow,and the isp is just as lost as she is?

[Ghost_Hacker]

Not being able to pull up web sites or get email is proably a DNS problem. Did you check the DNS IP addresses with your ISP?


Most Virus scanners will connect to the internet to update their defs the first time you install them. I have never heard of one changing any internet settings, but......

Good luck http://www.PCGuide.com/ubb/smile.gif

------------------
Comment heard from a Klingon programmer.

"Our users will know fear and cower before our software! Ship it! Ship it and let them flee like the dogs they are!"

[This message has been edited by Ghost_Hacker (edited 08-12-2001).]

[Reid]

I am wondering if McAfee possibly set up a proxy that is preventing Internet access.

Has more than five days passed since installing and uninstalling McAfee? If not, it might be possible to correct the problem by restoring a Registry created before installing it.

It seems as though uninstalling McAfee properly is a common problem. Here is some info I found on Deja that might help if McAfee did not uninstall completely (it may be more "hands-on" than some might feel like attempting):

Summary: This document contains instructions for manually uninstalling
version 4 of VirusScan.

Complete Manual Removal of VirusScan 4.x

IMPORTANT: Before beginning to remove VirusScan 4.0.0 manually from your
computer make sure to backup the Registry. This will safeguard your
Windows 95 or Windows 98 installation. You can recover your Windows 95
or Windows 98 configuration by restoring the backup if something goes
wrong.


How to Backup the Registry

Click on Start. The Start menu will appear.
Click on Run from the Start menu.
Type REGEDIT in the Open field.
Click the OK button. The Registry Editor window will appear.
Click on Registry on the menu bar.
Click on Export Registry File.
In the File Name field type "backup"
In the Save In field be sure that the desktop is selected (if it is not,
click on the pull down menu and select 'desktop.')
Select All in the Export range box.
Click on the Save button.
You now have a backup of your Registry saved as "backup" on your
desktop.

NOTE: If you need to restore the Registry you can double click on the
"backup" file you created and it will be restored. However, after
finishing your editing and testing to be sure all is running properly
you will want to delete the "backup" file so that no mistakes are made
and the old registry is restored.


How to Edit the Registry

Click the plus sign (+) next to HKEY LOCAL MACHINE
Click the plus sign (+) next to SOFTWARE
Click once on the McAfee folder icon.
Press the Delete key on the keyboard.
A Confirm Key Delete window will appear with the question, "Are you sure
you want to delete this key?" Click the Yes button to delete the key.
Click the plus sign (+) next to Microsoft.
Scroll down and click the plus sign (+) next to Windows.
Click the plus sign (+) next to CurrentVersion.
Click the folder icon next to Run.
On the right side of the window, locate and delete the following
entries:
AvconsoleEXE
McAfeeWebScanX
Vshwin32EXE
VsStatEXE
On the left side of the window, click on the folder icon next to
RunServices.
Locate Vshwin32EXE from the right hand window and press delete. Locate
McAfeeWebScanX from the right hand window and press delete.
On the left side of the window, click the plus sign (+) next to
Uninstall.
Locate and delete the McAfee VirusScan folder.
On the left side of the screen locate the folder named SharedDLLs.
Left-click once on the name of this folder so it is highlighted. Now
look on the right side of the screen. You will notice there is a Name
column and a Data column. Locate the following items under the Name
column and delete them.

NOTE: In order to view the entire length of the name column you will
need to increase the size of the Registry Editor window so it fills your
whole screen. You may also need to increase the length of the Name
column by left-clicking the divider line located between the Name and
Data column headings, holding down the mouse button, and dragging the
divider line to the right.

C:\WINDOWS\SYSTEM\MCAFECOM.DLL
C:\WINDOWS\SYSTEM\MCKRNL.VXD
C:\WINDOWS\SYSTEM\MCSCAN32.VXD
C:\WINDOWS\SYSTEM\MCUTIL.VXD
C:\WINDOWS\SYSTEM\VSHIELD.VXD
C:\WINDOWS\SYSTEM\VSHINIT.VXD
If VirusScan 4.0.0 is running on a network with a Microsoft Exchange
Server, do the following, otherwise skip to number 16:
Click the plus sign (+) next to HKEY LOCAL MACHINE
Click the plus sign (+) next to SOFTWARE
Click the plus sign (+) next to Microsoft
Click the plus sign (+) next to Exchange
Click the plus sign (+) next to Client
Click the plus sign (+) next to Extensions
On the right side of the window, locate and delete Exchange Scan
Close the Registry Editor by clicking on the X in the upper right hand
corner.

How to Edit the AUTOEXEC.BAT File

Click on Start. The Start menu will appear.
Click on Run in the menu.
Type SYSEDIT in the Open field.
Click the OK button. The System Configuration Editor window will appear.
The top window will be labeled C:\AUTOEXEC.BAT
Delete the following lines, which are near the top, by highlighting the
line and then pushing the Delete button on the keyboard:
C:\PROGRA~1\NETWOR~1\MCAFEE~2\BOOTSCAN.EXE C:\
@IF ERRORLEVEL 1 PAUSE
@ECHO OFF
Scroll down to find and delete the following lines, by highlighting the
line and then pushing the Delete button on the keyboard:
REM Environment Settings For McAfee VirusScan
SET PATH=%PATH%;C:\PROGRA~1\NETWOR~1\MCAFEE~1
Save the file by clicking on File on the menu and select Save.
Close the System Configuration Editor by clicking on the X in the upper
right hand corner of the large window.

How to Restart Your Computer

Click on Start. The Start menu will appear.
Click on Shut Down from the menu. The Shut Down Windows dialog box will
appear.
Select Restart.
Click the Yes button.
Your computer will automatically restart itself. Wait for Windows to
load and go to the next list.


How to Delete McAfee VirusScan Files

Double click the My Computer icon on the Desktop.
Double click the C: drive.
Double click the Program Files Folder. The contents of the Program Files
directory will appear.
Double click on the Network Associates file. The contents of the Network
Associates directory will appear.
Click once on the McAfee VirusScan folder.
Press the Delete key on your keyboard.
A box will appear asking you if you're sure that you want to delete
these files. Click the Yes button.
Close all open windows.

How to Remove McAfee VirusScan from the Start Menu

Click on Start. The Start menu will appear.
Click on Settings from the Start menu.
Click on Taskbar from the pullover menu. The Taskbar Properties dialog
box will appear.
Click the Start Menu Programs tab.
Click the Remove button.
Click on the McAfee VirusScan from the list.
Click the Remove button.
Click the Close button and then the OK button.


VirusScan 4.0.0 has been removed from your computer.


------------------
reido@my-deja.com

Friends don't let friends install Windows ME

[This message has been edited by Reid (edited 08-12-2001).]

[shadehades]

Originally posted by Reid:
I am wondering if McAfee possibly set up a proxy that is preventing Internet access.

Has more than five days passed since installing and uninstalling McAfee? If not, it might be possible to correct the problem by restoring a Registry created before installing it.

It seems as though uninstalling McAfee properly is a common problem. Here is some info I found on Deja that might help if McAfee did not uninstall completely (it may be more "hands-on" than some might feel like attempting):

Summary: This document contains instructions for manually uninstalling
version 4 of VirusScan.

Complete Manual Removal of VirusScan 4.x

IMPORTANT: Before beginning to remove VirusScan 4.0.0 manually from your
computer make sure to backup the Registry. This will safeguard your
Windows 95 or Windows 98 installation. You can recover your Windows 95
or Windows 98 configuration by restoring the backup if something goes
wrong.


How to Backup the Registry

Click on Start. The Start menu will appear.
Click on Run from the Start menu.
Type REGEDIT in the Open field.
Click the OK button. The Registry Editor window will appear.
Click on Registry on the menu bar.
Click on Export Registry File.
In the File Name field type "backup"
In the Save In field be sure that the desktop is selected (if it is not,
click on the pull down menu and select 'desktop.')
Select All in the Export range box.
Click on the Save button.
You now have a backup of your Registry saved as "backup" on your
desktop.

NOTE: If you need to restore the Registry you can double click on the
"backup" file you created and it will be restored. However, after
finishing your editing and testing to be sure all is running properly
you will want to delete the "backup" file so that no mistakes are made
and the old registry is restored.


How to Edit the Registry

Click the plus sign (+) next to HKEY LOCAL MACHINE
Click the plus sign (+) next to SOFTWARE
Click once on the McAfee folder icon.
Press the Delete key on the keyboard.
A Confirm Key Delete window will appear with the question, "Are you sure
you want to delete this key?" Click the Yes button to delete the key.
Click the plus sign (+) next to Microsoft.
Scroll down and click the plus sign (+) next to Windows.
Click the plus sign (+) next to CurrentVersion.
Click the folder icon next to Run.
On the right side of the window, locate and delete the following
entries:
AvconsoleEXE
McAfeeWebScanX
Vshwin32EXE
VsStatEXE
On the left side of the window, click on the folder icon next to
RunServices.
Locate Vshwin32EXE from the right hand window and press delete. Locate
McAfeeWebScanX from the right hand window and press delete.
On the left side of the window, click the plus sign (+) next to
Uninstall.
Locate and delete the McAfee VirusScan folder.
On the left side of the screen locate the folder named SharedDLLs.
Left-click once on the name of this folder so it is highlighted. Now
look on the right side of the screen. You will notice there is a Name
column and a Data column. Locate the following items under the Name
column and delete them.

NOTE: In order to view the entire length of the name column you will
need to increase the size of the Registry Editor window so it fills your
whole screen. You may also need to increase the length of the Name
column by left-clicking the divider line located between the Name and
Data column headings, holding down the mouse button, and dragging the
divider line to the right.

C:\WINDOWS\SYSTEM\MCAFECOM.DLL
C:\WINDOWS\SYSTEM\MCKRNL.VXD
C:\WINDOWS\SYSTEM\MCSCAN32.VXD
C:\WINDOWS\SYSTEM\MCUTIL.VXD
C:\WINDOWS\SYSTEM\VSHIELD.VXD
C:\WINDOWS\SYSTEM\VSHINIT.VXD
If VirusScan 4.0.0 is running on a network with a Microsoft Exchange
Server, do the following, otherwise skip to number 16:
Click the plus sign (+) next to HKEY LOCAL MACHINE
Click the plus sign (+) next to SOFTWARE
Click the plus sign (+) next to Microsoft
Click the plus sign (+) next to Exchange
Click the plus sign (+) next to Client
Click the plus sign (+) next to Extensions
On the right side of the window, locate and delete Exchange Scan
Close the Registry Editor by clicking on the X in the upper right hand
corner.

How to Edit the AUTOEXEC.BAT File

Click on Start. The Start menu will appear.
Click on Run in the menu.
Type SYSEDIT in the Open field.
Click the OK button. The System Configuration Editor window will appear.
The top window will be labeled C:\AUTOEXEC.BAT
Delete the following lines, which are near the top, by highlighting the
line and then pushing the Delete button on the keyboard:
C:\PROGRA~1\NETWOR~1\MCAFEE~2\BOOTSCAN.EXE C:\
@IF ERRORLEVEL 1 PAUSE
@ECHO OFF
Scroll down to find and delete the following lines, by highlighting the
line and then pushing the Delete button on the keyboard:
REM Environment Settings For McAfee VirusScan
SET PATH=%PATH%;C:\PROGRA~1\NETWOR~1\MCAFEE~1
Save the file by clicking on File on the menu and select Save.
Close the System Configuration Editor by clicking on the X in the upper
right hand corner of the large window.

How to Restart Your Computer

Click on Start. The Start menu will appear.
Click on Shut Down from the menu. The Shut Down Windows dialog box will
appear.
Select Restart.
Click the Yes button.
Your computer will automatically restart itself. Wait for Windows to
load and go to the next list.


How to Delete McAfee VirusScan Files

Double click the My Computer icon on the Desktop.
Double click the C: drive.
Double click the Program Files Folder. The contents of the Program Files
directory will appear.
Double click on the Network Associates file. The contents of the Network
Associates directory will appear.
Click once on the McAfee VirusScan folder.
Press the Delete key on your keyboard.
A box will appear asking you if you're sure that you want to delete
these files. Click the Yes button.
Close all open windows.

How to Remove McAfee VirusScan from the Start Menu

Click on Start. The Start menu will appear.
Click on Settings from the Start menu.
Click on Taskbar from the pullover menu. The Taskbar Properties dialog
box will appear.
Click the Start Menu Programs tab.
Click the Remove button.
Click on the McAfee VirusScan from the list.
Click the Remove button.
Click the Close button and then the OK button.


VirusScan 4.0.0 has been removed from your computer.

[shadehades]

Originally posted by Reid:
I am wondering if McAfee possibly set up a proxy that is preventing Internet access.

Has more than five days passed since installing and uninstalling McAfee? If not, it might be possible to correct the problem by restoring a Registry created before installing it.

It seems as though uninstalling McAfee properly is a common problem. Here is some info I found on Deja that might help if McAfee did not uninstall completely (it may be more "hands-on" than some might feel like attempting):

Summary: This document contains instructions for manually uninstalling
version 4 of VirusScan.

Complete Manual Removal of VirusScan 4.x

IMPORTANT: Before beginning to remove VirusScan 4.0.0 manually from your
computer make sure to backup the Registry. This will safeguard your
Windows 95 or Windows 98 installation. You can recover your Windows 95
or Windows 98 configuration by restoring the backup if something goes
wrong.


How to Backup the Registry

Click on Start. The Start menu will appear.
Click on Run from the Start menu.
Type REGEDIT in the Open field.
Click the OK button. The Registry Editor window will appear.
Click on Registry on the menu bar.
Click on Export Registry File.
In the File Name field type "backup"
In the Save In field be sure that the desktop is selected (if it is not,
click on the pull down menu and select 'desktop.')
Select All in the Export range box.
Click on the Save button.
You now have a backup of your Registry saved as "backup" on your
desktop.

NOTE: If you need to restore the Registry you can double click on the
"backup" file you created and it will be restored. However, after
finishing your editing and testing to be sure all is running properly
you will want to delete the "backup" file so that no mistakes are made
and the old registry is restored.


How to Edit the Registry

Click the plus sign (+) next to HKEY LOCAL MACHINE
Click the plus sign (+) next to SOFTWARE
Click once on the McAfee folder icon.
Press the Delete key on the keyboard.
A Confirm Key Delete window will appear with the question, "Are you sure
you want to delete this key?" Click the Yes button to delete the key.
Click the plus sign (+) next to Microsoft.
Scroll down and click the plus sign (+) next to Windows.
Click the plus sign (+) next to CurrentVersion.
Click the folder icon next to Run.
On the right side of the window, locate and delete the following
entries:
AvconsoleEXE
McAfeeWebScanX
Vshwin32EXE
VsStatEXE
On the left side of the window, click on the folder icon next to
RunServices.
Locate Vshwin32EXE from the right hand window and press delete. Locate
McAfeeWebScanX from the right hand window and press delete.
On the left side of the window, click the plus sign (+) next to
Uninstall.
Locate and delete the McAfee VirusScan folder.
On the left side of the screen locate the folder named SharedDLLs.
Left-click once on the name of this folder so it is highlighted. Now
look on the right side of the screen. You will notice there is a Name
column and a Data column. Locate the following items under the Name
column and delete them.

NOTE: In order to view the entire length of the name column you will
need to increase the size of the Registry Editor window so it fills your
whole screen. You may also need to increase the length of the Name
column by left-clicking the divider line located between the Name and
Data column headings, holding down the mouse button, and dragging the
divider line to the right.

C:\WINDOWS\SYSTEM\MCAFECOM.DLL
C:\WINDOWS\SYSTEM\MCKRNL.VXD
C:\WINDOWS\SYSTEM\MCSCAN32.VXD
C:\WINDOWS\SYSTEM\MCUTIL.VXD
C:\WINDOWS\SYSTEM\VSHIELD.VXD
C:\WINDOWS\SYSTEM\VSHINIT.VXD
If VirusScan 4.0.0 is running on a network with a Microsoft Exchange
Server, do the following, otherwise skip to number 16:
Click the plus sign (+) next to HKEY LOCAL MACHINE
Click the plus sign (+) next to SOFTWARE
Click the plus sign (+) next to Microsoft
Click the plus sign (+) next to Exchange
Click the plus sign (+) next to Client
Click the plus sign (+) next to Extensions
On the right side of the window, locate and delete Exchange Scan
Close the Registry Editor by clicking on the X in the upper right hand
corner.

How to Edit the AUTOEXEC.BAT File

Click on Start. The Start menu will appear.
Click on Run in the menu.
Type SYSEDIT in the Open field.
Click the OK button. The System Configuration Editor window will appear.
The top window will be labeled C:\AUTOEXEC.BAT
Delete the following lines, which are near the top, by highlighting the
line and then pushing the Delete button on the keyboard:
C:\PROGRA~1\NETWOR~1\MCAFEE~2\BOOTSCAN.EXE C:\
@IF ERRORLEVEL 1 PAUSE
@ECHO OFF
Scroll down to find and delete the following lines, by highlighting the
line and then pushing the Delete button on the keyboard:
REM Environment Settings For McAfee VirusScan
SET PATH=%PATH%;C:\PROGRA~1\NETWOR~1\MCAFEE~1
Save the file by clicking on File on the menu and select Save.
Close the System Configuration Editor by clicking on the X in the upper
right hand corner of the large window.

How to Restart Your Computer

Click on Start. The Start menu will appear.
Click on Shut Down from the menu. The Shut Down Windows dialog box will
appear.
Select Restart.
Click the Yes button.
Your computer will automatically restart itself. Wait for Windows to
load and go to the next list.


How to Delete McAfee VirusScan Files

Double click the My Computer icon on the Desktop.
Double click the C: drive.
Double click the Program Files Folder. The contents of the Program Files
directory will appear.
Double click on the Network Associates file. The contents of the Network
Associates directory will appear.
Click once on the McAfee VirusScan folder.
Press the Delete key on your keyboard.
A box will appear asking you if you're sure that you want to delete
these files. Click the Yes button.
Close all open windows.

How to Remove McAfee VirusScan from the Start Menu

Click on Start. The Start menu will appear.
Click on Settings from the Start menu.
Click on Taskbar from the pullover menu. The Taskbar Properties dialog
box will appear.
Click the Start Menu Programs tab.
Click the Remove button.
Click on the McAfee VirusScan from the list.
Click the Remove button.
Click the Close button and then the OK button.


VirusScan 4.0.0 has been removed from your computer.


Thanks,Reid.We will try it.Thanks for your time and expertise,it is greatly appreciated.

[Reid]

Good luck, hope you get it fixed. It is not really my expertise, I just know where to look http://www.PCGuide.com/ubb/smile.gif

To avoid the long, repeated post, just click "Post Reply" (below the message), rather than "Reply w/quote".

------------------
reido@my-deja.com

Friends don't let friends install Windows ME

[This message has been edited by Reid (edited 08-13-2001).]