Cannot browse web, but have email

[Canyonlu]

This is peculiar. I cannot access the internet through IE6, however, I DO receive my email, and my network is fine.

I just reinstalled IE6 w/sp1, and still no internet. Obviously, it's not cable trouble, because I DO have email ability!

I keep my antivirus definitions current, and am currently doing a full system scan, but so far, no virus.

Does anyone have a clue as to how I could get email, and not Internet?
Using Windows 98 1st ed., and have no other troubles!
Thanks so very much.

[CuratoR]

Could be anything. Ok, you cannot access the internet! It would be easy if you could tell us what happens. I mean, are you getting time outs, page not found, unauthorized access, socket error etc?! Hope you haven't
changed DNS nos in the connections TCP/IP settings,screwed up the LAN settings, proxy settings etc in the Internet Options. What about the firewall software if you've got one.

Try to ping a site and see.

First, ping a site. From command prompt, type "ping www.opera.com" without the quotes(""). If DNS translation becomes successful, eg, you get something like "pinging pub.opera.com [193.69.116.2] with ...." your DNS setting is OK.

Second, try pinging the IP, eg "ping 193.69.116.2" and see what you get, timeouts, unknown host?.

Make a second post.

CuratoR

[HeadachesAbound]

Please define no internet. Such as what errors you get, or don't get, when attempting to browse the web.

It could be any number of issues with IE6. Have you attempted using another browser, say mozilla or netscape, to browse the web?

[Canyonlu]

Hi Curator,

Thanks so much for your info. I tried the ping, to opera and to the IP you noted, and both worked just fine. I have not adjusted any DNS or any other settings.

When attempting to browse, for instance homepage is google, I just get that "page cannot be found" message. No matter what internet site I try, same result. I have not used any other browser, just IE6, but have never had a problem.

Thanks so much again for your help.

[Canyonlu]

Hi Headaches,

The error message is just the "Page Cannot Be displayed" error. I haven't tried any other browser, did reinstall IE6 though. I could download another browser from the networked computer, and try that. I'll try Opera. Thanks for the help!

[CuratoR]

Ok, all I can conclude is, its Microbuck IE6. I mean all the settings are OK but IE6 is acting weird. First try to repair it and then re-install it, see if that helps. It could be anything, settings corrupted, registry messed, spywares, adwares.
For the time being, open internet options and..
security=> set default
privacy=> set default
programs=> reset web settings
advanced=> restore defaults

and see if this helps.

CuratoR.

[Paul Komski]

StartButton >> Run Box >> and enter

regsvr32 urlmon.dll

It might work - or it could be another incorrect file.

[mjc]

Following up with your other post you could try this too...using Paul's method for urlmon

regsvr32.exe c:\windows\system\scrrun.dll

[Canyonlu]

Thanks for that idea...........I did it.....it comes back and tells me it succeeded, but still no IE internet. I'm miffed!

[Canyonlu]

I mistakenly began a new thread....I'm very sorry. I'm so frustrated having spent the entire day trying to "fix" IE. I tried BudFred's suggestion, downloaded IEradicator, uninstalled IE, then tried reinstalling it. STILL no IE.

I ran regsvr.32.exe c:/windows/system/scrrun.dll, and the message was
LOAD LIBRARY (".exe") failed. Get Last Error returns 0x00000485

The only thing he did (my husband's computer) was to leave ZoneAlarm off by accident all day yesterday, but he was away. Computer was on but not being used.

Any more possible solutions?

Thanks for all the suggestions so far. I'm trying them all.

[Paul Komski]

then tried reinstalling it

.. but which version did you reinstall??

Uprading to IE6 can work fine but there used to be no end of problems caused by the upgrading, particularly from whatever version was previously functioning in Win98. If you reinstalled IE6, I would be tempted to eradicate it and install 5 or 5.5.

Most of these IE6-bug problems stem from dll conflicts between the original and the newly installed ones - and can be very hard to track down. Since IE is so integrated with the OS, many other problems can also occur. If it's not solved easily, then reinstalling the OS over the old one (after IE6 has been eradicated) might work, but there have been many occasions when a clean install was the only thing that worked.

If you can browse OK with Opera, Mozilla, etc then it would appear to be an intrinsic IE problem and nothing to do with server connections or the configuration itself, so it is worth trying this out if only for troubleshooting with the solution probably then down a different road.

[Canyonlu]

Hi Paul,

Thanks for the suggestion. I had tried to re-install IE6, and it still didn't work. So....I have now used "eradicator" to rid the computer of IE6, and am now reinstalling Windows 98. Then, as you suggested, I will try to dowload (using Opera) and install IE5.5. IF that works, I will then attempt to upgrade it back to 6.

If this fails, after two days of trying and trying, I guess the only thing left will be to reformat and begin fresh. Luckily (this is my husband's computer) all the data is on a second physical drive, but reinstalling programs, zillions of them, as we all know, is a pain. I kept thinking something in the registry might be corrupt, but since you mentioned IE is so integrated into the operating system, finding something there is probably way beyond me. I use XP and don't have a problem, but he never had one either, until the other day. So very odd. Thanks so much again for your assistance, we are now in the process of reinstalling Win98. Will post any success or failure.

[Paul Komski]

If you get things working with IE5 then it might be wise to consider making an image of the drive (using Ghost or Drive Image) before upgrading to IE6; that way it is easy to go back in time if it corrupts the system again.

[Canyonlu]

Hi Paul,

We used eradicator, uninstalled IE6, then reinstalled Win98, then tried installing IE5.5, but the windows site says it's no longer available for download. So, tried 6 again, and no go. In the meantime, he will just use Opera as it does work fine, and when I have time (out of town next week) I will put in a new drive and begin again. I thank you so much for your interesting in helping to solve this crazy quirk.

[kayofcircles]

This site has complete versions of IE with the service packs.
MS Internet Explorer (http://helpdesk.uvic.ca/how-to/support/win95/msiexpl.html). I am uncertain as to why you are so determined to go to IE 6 because 5.5 with service pack 2 is supposed to be as good. These are BIG downloads, so if you don't have cable and you have someone (like my son) who does, you can ask them to download for you. I installed IE 5 with both service packs (my son hasn't gotten 5.5 to me yet) from his download..and it was so much faster that it was great! Took about 5-10 minutes to completely install it..rather than the time I spent over 4 hours downloading and installing.

PS I have to admit that I told my son to go ahead and download IE 6 with service pack 1..just in case there comes a time when I have no choice.:)

[Canyonlu]

Kayofcircles,

thanks for this site! Yes, we do have cable so any download is fine. Interesting, as on the Microsoft site, they claim 5.5 with sp2 is no longer available to download! Getting any version to work would be great, so I will "eradicate" 6 and try again. Thanks very much.

[mjc]

IF Kay's site doesn't have it try here...

http://browsers.evolt.org/

[kayofcircles]

mjc: The site I posted does have all the various IE browsers, with service packs..except for maybe the second service pack for IE 6, if there is one. I took a look at the site you posted because I was hoping to have my son download Opera (with installer) for me someday if that was possible, and I found Opera on the list, but when you click on it, you get a list of files. Are you supposed to download all those files? How does one know which version of Opera that is?

[Canyonlu]

This is the site where we downloaded the free version of Opera:



http://www.opera.com/download/

[Paul Komski]

... can also be found on many older application CDROMs. For example:-

OE3 on Office97
OE4 on Win98
OE5 on WinME

Various versions on all sorts of utility and third party CDROMs such as the ones from your ISP, Scanner or other hardware setup CDs, etc etc etc.

;)

[Canyonlu]

Thank you, Paul. Great info. You all are a wealth of knowledge, and I appreciate your efforts so much.

will post the progress.

[Paul Komski]

mjc Nice list and very comprehensive. So comprehensive that I can see why it could confuse.

Off by One is an interesting one that I have had for a while; very simple and fits on a floppy. Not for serious browsing but useful to have on a floppy for emergency downloads when one's normal browser breaks down. He he; I keep it and popcorn (which you so kindly drew attention to) side by side in my box of 'special' floppies.

Edit added: BTW, OB1 downloads saved pages or files into whichever directory (or the floppy) that it is run from; (took me a while to sus that one out).

Kay
Opera 7 is the latest and you can get it standalone from:
http://browsers.evolt.org/?opera/win/710/en/std

or with java included from:
http://browsers.evolt.org/?opera/win/710/en/java

or either of them from opera.com as mentioned in another post

The setup of the 'java-included' version installs JRE first and then installs opera. Personally I keep the downloads separate by downloading the simple version of opera and then get the JRE (not the SDK, which includes JRE - but is for programming etc) direct from http://java.sun.com/j2se/1.4.1/download.html

One reason for this is that the jre is needed by most versions of XP, which didn't include the old ms java in the release.

[mjc]

Paul OB1 is great for checking out flaws in page design....besides it a quick and easy browser to use for troubleshooting. If you can surf with it then you know that the basic Windows netoworking/dial up is working and the problem is higher up the chain.

[Paul Komski]

I downloaded it a while back for "emergencies" but now I've started using it more regularly and actually rather like it. I have a particular like for small, straightforward applications that do what you want but without all the, "accessories", bells and whistles and registry interference. Plus they are easy to move around and keep on a data partition, etc.

At 1MB (half that for the download) that's pretty cool for a functional browser!

[Whyzman]

Is there any chance this computer is running SpyBot?

[Canyonlu]

Thanks for the inquiry, but no, there is no Spybot on this machine. There is, however, AdAware. That's it. It's Win98 1st Ed. We have checked for errors, defragged, reloaded Win98, run Virus Scan with Norton 2002 Antivirus, and still no go. The message is always the same: the white "time out" type page, and at the bottom, it always says: Cannot find server or DNS error. But since we can use Opera, can network, and can get email, we obviously can access the internet.

[Whyzman]

I'm wondering if there is a setting within one of your third party softwares that is creating the problem for your accessing with IE.

If you were to turn off all third party software designed for "safety"...reset to defaults on Windows Internet Security I wonder if that would make a difference.

With Opera able to access it would appear that whatever is restricting IE from accessing has to do with a setting somewhere that doesn't affect Browers outside of IE....

Hmmmmmm....of course with reloading Windows you'd be at default values for Security...which might all the more point to "safety" software restricting access...

[Canyonlu]

Whyzman,

You did it!! It is working now!! Your post got me thinking.....we use Zone Alarm. I had, though, previously tried IE with Zone Alarm off, and it did not work. However, after reading your post, I got to thinking I should try again. Went through all settings, and they seemed correct. Then I shut it off. Voila! So....then I tried turning ZA back on. No go. Again. Plus, an error message appeared about a missing DLL. So, I tried a reinstall over Zone Alarm; no go still. Then I uninstalled Zone Alarm. Then I reinstalled fresh. Now, we have IE!! What's peculiar is that when the problem originally happened, nothing had been changed.

Anyway, thanks for your post and interest, because it has led the way to success!

This site is nothing short of amazing, with such help and hang-in-there-with-me respondants!

[Whyzman]

Kewl! :cool:

[Budfred]

I recently bought and installed the retail version of ZoneAlarm. It did not work at all when I installed it and after a difficult uninstall and lousy customer support I managed to get the latest version installed and working. However, my system has been unstable ever since then, failing to boot properly at times, crashing unexpectedly and so on. I suspect that ZoneAlarm is the cause. If you have any further problems, you may want to try a different firewall, I have heard a few good things about Kerio around here....

[Canyonlu]

Thanks for the headsup......We use the free version and so far, have not had a problem. I had anticipated purchasing the full version, but will look at Kerio.........Thanks again........