Winfax basic uninstall but not uninstall

[kingcoop]

I have been using Winfax basic that came with norton system works 02. Now ow I want to install winfax pro but it would not load unless the basic version is uninstalled. I have uninstalled the dam think but on installing The Pro it still says there is a older version on the pc that needs to be removed.
I searched and deleted every possible winfax file samt thing. I now see that there is a file in my windows/system32 directory with a .dll extention that dould not be deleted. This may be becaused both the windows & system32 directoeies are read only.


Somebody help me out here! Please

[Abbadon]

switching a directory from read only to read/write isn't that hard I think, just have a peek in the properties of those folders and there should be a switch or button or check box handling this. (or maybe just the files are read only? Well, same rules apply on file level...)


However, from what I know about this kind of problem (not much), it might be registered-related, like when you delete a program manualy instead of uninstalling it. Should this be the case, bigger brains than mine will be needed 'cause I know verry little about registry-stuff :D

[kingcoop]

well I did do the uninstall then erease files that where left. AS for the changing the properites. I did switch the directories from being read only but they just switch back to read only when I ok the properities box. So I cannot delete this file and I think it is what the Pro version is reading and thinking that the Basic is still loaded.

Comeone someone must have encountered this and fixed it.

[Budfred]

What did you use to uninstall. The best best is usually to use the one included in Norton since it should ferret out all the references and remove them. If you didn't do that before, try reinstalling the old version and then uninstalling it from Norton. If that still doesn't work, I would try the FAQs on the Norton website since I am sure they have had this issue before. You could also run a Registry cleaner to get rid of traces of the program in the Registry.

[mjc]

Sounds like you are running XP/2k...have you tried the uninstall as admin?

The sys folders being read only sounds like you are logged in as a user with lesser priveleges.

doing Budfred's suggestion of reinstalling and uninstalling may need to be done as admin too.

[kingcoop]

Yes I amloggeg on as a user but I have Admin rights id there a difference with a user with Admin rights and a user?

[mjc]

There can be....admin should have all rights, aser with admin scould still have some restrictions.

[gracious]

This is what I found at symantecs website, hope it helps.:)

How to uninstall WinFax Basic Edition manually

Situation:
You want to know how to manually uninstall WinFax Basic Edition version 9.0 or 10.0.

Solution:
If you want to keep your existing data, you should back it up before uninstalling WinFax.

NOTE: Occasionally, if a file, folder, or registry entry is in use when you attempt to remove it or change it, Windows does not allow the change. If this problem occurs, restart the computer into Safe mode to perform the removal or deletion. See the document How to start the computer in Safe mode.


How to back up existing data


1. Close the Winfax Message Manager and Controller.
2. If you are running Windows NT/2000/XP, stop the WinFaxPRO service:
1. Press Ctrl+Alt+Delete once.
2. Click Task Manager.
3. Click the Processes tab.
4. Select the WinFaxPRO service and then click End process.
3. Open Windows Explorer.
4. Locate the \Data folder. For a standard installation, the location is:

C:\Program Files\Symantec\WinFax\Data

5. Copy the \Data folder to a different location on the hard drive or to backup media such as a CD-RW.
6. Repeat for the \Cover folder if you have any custom cover pages.

NOTE: When copying these folders, make sure that the location is not within the Symantec folder.

How to uninstall WinFax
A manual removal should be done only as a last resort . Before you do this, try to uninstall WinFax from the Add/Remove Programs applet of the Control Panel. If that does not work, try to remove it using the Uninshel.exe file.

How to uninstall WinFax using the Add/Remove Programs applet

1. Close all open programs.
2. Close the WinFax Message Manager and Controller.
3. If you are running Windows NT/2000/XP, stop the WinFaxPRO service:
1. Press Ctrl+Alt+Delete one time.
2. Click Task Manager.
3. Click the Processes tab.
4. Select the WinFaxPRO service and then click End process.
4. Do one of the following:
Windows 95/98/NT
A. Click Start, point to Settings, and then click Control Panel.
B. Double-click Add/Remove Programs.
Windows Me
A. Click Start, point to Settings, and then click Control Panel.
B. If you do not see the Add/Remove Programs icon, click "...view all Control Panel options."
C. Double-click Add/Remove Programs.
Windows 2000
By default, Windows 2000 is set up the same as Windows 98. In that case, follow the Windows 98 instructions. Otherwise, click Start, point to Settings, point to Control Panel, and then click Add/Remove Programs.
Windows XP
A. Click Start and then click Control Panel.
B. Double-click Add or Remove Programs.
5. Click WinFax Basic Edition.

NOTE: You may need to use the scroll bar to see this.

6. Click Add/Remove, Change/Remove, or Remove (this varies with the operating system). Follow the prompts.
7. Restart the computer when finished.
8. If this does not work or if WinFax is not in the list, go to the next section.

How to uninstall WinFax using the Uninshel.exe file
If the Add\Remove Programs option in the Windows Control Panel fails or you do not see WinFax Basic Edition in the Control Panel list, follow these steps:
1. Close all open programs.
2. Close the WinFax Message Manager and Controller.
3. If you are running Windows NT/2000/XP, stop the WinFaxPRO service:
1. Press Ctrl+Alt+Delete one time.
2. Click Task Manager.
3. Click the Processes tab.
4. Select the WinFaxPRO service and then click End process.
4. Follow the instructions for your operating system:
Windows 95/98/NT/2000
1. Click Start, point to Find or Search, and click Files or Folders.
2. Make sure that "Look in" is set to the drive on which WinFax is installed and that "Include subfolders" is checked.
3. In the "Named" or "Search for..." box, type:

uninshel.exe

4. Click Find Now or Search Now. The results are displayed.
5. Double-click the uninshel.exe file to begin the uninstall program, and follow the prompts.
6. If this does not work, go to the next section.
Windows XP
1. Click Start.
2. Click Search.
3. Make sure that "Look in" is set to the drive to which WinFax is installed.
4. Click the "Advanced Options" arrow.
5. Make sure that "Search system folders", "Search hidden files and folders", and "Search subfolders" are all checked.
6. Click All files and folders.
7. In the "All or part of the file name box" type--or copy and paste--the following:

uninshel.exe

8. Click Search. The results are displayed.
9. Double-click the uninshel.exe file to begin the uninstall program, and follow the prompts.
10. Restart the computer when finished.
11. If this does not work, go to the next section.
How to uninstall WinFax Basic Edition manually
This should be done only if you have first followed the instructions in the previous sections.

Close WinFax

1. Close all open programs.
2. Close the WinFax Message Manager and Controller.
3. If you are running Windows NT/2000/XP, stop the WinFaxPRO service:
1. Press Ctrl+Alt+Delete once.
2. Click Task Manager.
3. Click the Processes tab.
4. Select the WinFaxPRO service and then click End process.

Delete program and data files
1. Using Windows Explorer, delete the \WinFax folder. By default, this is located at:

C:\Program Files\Symantec\WinFax

2. Follow the instructions for your operating system:
Windows 95/98/NT/2000
1. Click Start, point to Find or Search, and click Files or Folders.
2. Make sure that "Look in" is set to the drive on which WinFax is installed and that "Include subfolders" is checked.
3. In the "Named" or "Search for..." box, type:

wfx*.*

4. Click Find Now or Search Now. The results are displayed.
Windows XP
1. Click Start.
2. Click Search.
3. Make sure that "Look in" is set to the drive on which WinFax is installed.
4. Click the "Advanced Options" arrow.
5. Make sure that "Search system folders", "Search hidden files and folders", and "Search subfolders" are all checked.
6. Click All files and folders.
7. In the "All or part of the file name box" type--or copy and paste--the following:

wfx*.*


8. Click Search. The results are displayed.
3. Click Edit, and click Select All. Press Delete and then click Yes to confirm.
4. Repeat the search and file deletion, this time using the search criteria:

winfax*.*

Delete the WinFax printer
1. Click Start, point to Settings, and click Printers.
2. Select the WinFax printer or printers, and press Delete.
3. Close the Printer window.

Delete WinFax sections from the Win.ini file (Windows 95/98/Me only).
1. Click Start, and click Run.
2. Type win.ini and press Enter. The Win.ini file opens in the text editor.
3. Locate the [WinFax] section.
4. Remove the entire [WinFax] section, including the [WinFax] section header.
5. Under the [PrinterPorts] section, remove WINFAX.
6. Under the [Devices] section, remove WINFAX.
7. Save the Win.ini file, and close the text editor.

Sample [WinFax] section in Win.ini:

[WinFax]
UserName=Chris
CompanyName=Symantec
Version=9.0
ExePath=C:\PROGRA~1\SYMANTEC\WINFAX\
Fax Path=C:\PROGRA~1\SYMANTEC\WINFAX\DATA\
Cover Path=C:\PROGRA~1\SYMANTEC\WINFAX\COVER\

Delete registry keys

CAUTION: Symantec strongly recommends that you back up the registry before you make any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the keys that are specified. Read the document How to make a backup of the Windows registry for instructions.

1. Click Start, and click Run. The Run dialog box appears.
2. Type regedit and then click OK. The Registry Editor opens.
3. In the left pane, navigate to and select the key:

HKEY_CURRENT_USER\Software\Delrina

4. Press Delete.
5. Repeat for the following key:

HKEY_LOCAL_MACHINE\Software\Delrina

6. Select the "My Computer" entry at the top of the Registry Editor.
7. Click the Edit menu, and click Find.
8. Type winfax in the Find What field.
9. Uncheck Values and Data.
10. Click Find Next. This will search through the registry for any keys containing the word winfax.
11. Delete the resulting entry.
12. After this is deleted, press F3 to continue the search.
13. You will see a message, "Finished Searching the Registry," when the search is completed.
14. Close the Registry Editor, and restart Windows.

[kingcoop]

gracious-goodness-me. Where I come from we call this drama. All this drama to delete winfax. I feel certain that after this There will be nothing of winfax remaining on my system.

Thank you
(I will let you know how I got on)

Would you able to come up with something this brilliant for my other problem see (2 memory on Asrock K7VT2 in Core Hardware)

[kingcoop]

Well it did work. I was finally able to uninstall but I had to do it the hard way of deleteing the winfax folder and deleting stuff in the registry. Winfax was all over the place. But I used the information that gracious have and it worked. So I now have my new version of winfax up and running.

Thanks guys!

[gracious]

Glad I could be of some help. All I know is that I had the same problem and that is what I had to do to get mine to work.:)