Blue screen problem

[Bill Hennessee]

When I start up my computer, I get a blue screen at the end of the start and I cannot proceed.
It says in part:

0028:C1750d59 in VXD MCSCAN32(01) + 0008CC79
and that I should hit any key to return to Windows or ctrl+alt+delete to restart.
Hitting any key does not work and if I retart it does it again. Sometimes even ctrl+alt+delte does not work either and I manually turn it off and on.
Needless to say, this has rendered me helpless. I have no idea what this means or what to do and cannot function.
I am not at all tech-savvy.

Also, the few times I have been able to function, I tried to update my virus software (McAfee Clinic) and it freezes up everytime. And when I try to do a virus scan, nothing happens.

I have HP P2, Win98se and cable modem. :mad:

[kayofcircles]

Welcome to the forum, Bill

You are correct..it is a McAfee problem from what I can glean from the following links.

Tech Advice (http://www.techadvice.com/w98/E/errors_mscan32.htm)

Microsoft (http://support.microsoft.com/?kbid=302833)

We need someone more tech than me, and my husband's up working on the back porch roof..but if you can get into Safe mode by hitting F8 or Control (several times) at the first screen booting up until you get to the screen which allows you to select Safe mode, you need to disable McAfee. Microsoft mentions a repair tool..but we need to get you into Windows before troubleshooting further..I think.

[Budfred]

I think Kay is right on target. I used to use McAfee and ended up deleting it completely after I discovered it was the reason that I had to reformat my hard drive several times. If you only use the antivirus, it may be salvageable, but if you are using the utilities, you may have to completely remove them to get working again. Going into Safe Mode and disabling/removing it is the way I would proceed too. F8 right after the opening screen is probably the best bet to get there.

[Bill Hennessee]

Thank you.

A moderator at c/net gave the same advice.
I went to Safe (a technique I was unaware of and still don't quite understand :confused: )
then deleted McAfee
then found a free virus program on the net and installed it.

So far so good.

Thanks :D

[Budfred]

Safe Mode is simply a way to boot into Windoze with only minimal programs running for the sake of doing troubleshooting and to work on things without having things like background programs interfering. For a reason I don't get, it allows you to see excess drivers in Device Manager that you can't see in Normal Mode. You also can't access CD drives, but still can access floppy and hard drives.

I use Safe Mode to install software that I know is safe so that I don't have to hassle with my antivirus or other programs interfering. I also run different scans and defragging since they tend to be more thorough and run better without the backgound programs.

[Bill Hennessee]

"I also run different scans and defragging since they tend to be more thorough and run better without the backgound programs."

Cool, I'll try that too. :)

[Whyzman]

Many of us here use the free version of AVG www.grisoft.com and are familiar with its workings. It is updated regularly...;)

[Bill Hennessee]

AVG is what I got. :D

[Whyzman]

Then you are one very Whyz dude! :D