00don
10-01-2001, 10:40 PM
HELP! I'm running ME on a 966 Athlon (Gateway) but the problem is only about 1 month old (no, I don't remember what software I added). Anyway, I use the normal START/SHUT DOWN and the computer goes beyond the tone and blue screen to black but does not shut off. I note that my modem (@home cable modem) is blinking like crazy so I'm sure it's connected. I contacted AT&T and they had be re-start with out loading any items and it shut down just fine (I can't even remember how they had be do it, but I checked a box for a different start up)... so obviously it is something that is loaded. But when I go into the ctrl-alt-delete and start shutting down programs, the blinking does not stop... and it still will not shut down. My task bar (lower right) has Norton Anti-Virus, Go-Back, In CD (copy program for CD Burner), MS Messenger (I shut this off completely but that didn't help), and HOTSYNC for my Palm. In START UP, the only other items are Calendar and MS Tool bar. I have checked by bootlog but, needless to say, it only shows the current session so I don't know what is failing to shut down. I end up cutting power and going through the safe-mode start up. By the way, if I unplug my modem, it will shut off. I have Norton Anti-Virus up and running (and completely updated) so I am at a loss.
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Don Marshall
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Don Marshall