Ghost 2003 Not Recognizing USB 2.0

[rckowal]

Maybe some one here can help me with this very frustrating issue.

I have Ghost 2003 installed & it seems to work ok when using an external HDD with Firewire &/or USB 1.1. It will not however, work when connected with USB 2.0. From what I can tell, it apparently never loads the USB 2.2 adapter to connect the drive.

I've tried most of Symantec's Knowledge base suggestions - so far, without any success. They talk a lot about possible incompatabilities when both USB 1.1 & 2.0 are installed on the PC. This appears to be what I may have encountered since I have both.

I have USB 1.1 & Firewire built into (I believe) an Asus motherboard. My USB 2.0 is on an Adaptec PCI DuoConnect board which has a combination of Frewire & USB adapters. Using Firewire &/or USB 1.1 through both the Adaptec &/or built-in Asus adapters all seem to work ok. Only the USB 2.0 setup fails to work.

Why does Ghost fail to connect with USB 2.0 on this HDD but yet connects & works fine with Firewire &/or USB 1.1? It's seems to be a driver incompatability issue but how do I fix or work around it?

Your help will be very much appreciated.

[gav]

Not sure if you have seen this or not. Extract from the user manual/help file




Setting external storage device drivers

Setting external storage device drivers

Norton Ghost usually installs USB and Firewire drivers in the Virtual Partition if it finds a USB or Firewire external device. You may need to install these drivers manually as a default option or while running a Windows wizard task.

Note: Do not use this option if you want to connect to another computer using peer-to-peer.

See Installing USB peer-to-peer drivers



To install external device drivers

To install external device drivers

Do one of the following:
To set the default installation of external drivers, in the Ghost Basic window, click Options.
To install the external device drivers while running a Windows wizard task, in the Advanced settings window, click Advanced Settings.
On the External Storage tab, select one of the following:
No USB Drivers: Does not install USB drivers
USB 1.1 Drivers: Installs USB 1.1 drivers
Select this option if any of your cards or chipsets are USB 1.1.

USB 2.0 Drivers: Installs USB 2.0 drivers
Do not select this option if any of your cards or chipsets are USB 1.1.

If you want to install Firewire drivers to the Virtual Partition, then click Firewire Support.
If you want to assign a drive letter to the external storage devices, then click Assign drive letters.
By default, a drive letter is assigned to an external storage device. This option assigns a drive letter to USB and Firewire devices in DOS.

Click OK.



Hope this helps

Gav

[rckowal]

Hi Gav,

Thanks for taking the time to reply to my post - it's appreciated.

Actually, I am (now) very familiar with these functions in Ghost 2003. I've been trying for a week to research & find drivers that might work. For a variety of reasons, it turns out that it just isn't in the cards at this time. Even when I installed various drivers that were claimed to work, they didn't.

Symantec can't help either because it appears that there are no proven & tested answers at this time. PC's that have USB 1.1 hardware always look for it first during bootup. Even when USB 2.0 drivers are installed; the system doesn't see them. This is apparently due to the still undeveloped state of USB 2.0 technology which is only barely supported by a still buggy Windows XP SP1 O/S.

I'm not alone in this dilemna. Searches of various forums has convinced me that the controller card makers have done us in again. They rushed to the market with ill tested & unproven merchandise that is based on (still) experimental technology. There are many, many victims of these scoundrels who will vouch for what I say.

My advice to anyone considering USB 2.0 hardware, is wait (Until you're convinced that it will work in your exact situation including hardware, O/S, application, etc.)! It may be ok for printers, scanners, etc. but definitely not external USB drives teamed up with Ghost for system backups that boot using DOS.

A much better, & no more expensive alternative is a Firewire controller card. They're fast, very reliable & very user friendly because the technology is very developed & mature.

Best regards, Dick