Picture it!Photo2002 error

[aardvark]

If this is posted in the wrong spot, I welcome any re-direction.
I am running WindowsXP Home and have recently installed and run Spybot-Search and Destroy 12 and Ad-aware 6.0. I am now encountering two problems...possibly related?
Firstly, when I boot up the computer, I get an error message on the desktop which has RUNDLL in the title bar and this message: Error loading C:\PROGRA~\NEWDOT~1.DLL
Secondly, when I try to use Picture It! Photo 2002, I get the following error message: "one or more component(s) are missing or broken.To install the missing component(s), close all programs, restart your computer, and run Setup again." The missing file is further identified as: openscn6.dll
If I run the PI2002 setup again should I try to extract only that file or re-install the whole thing? In browsing the PI2002 files I did find several Spybot files in a folder titled "shoebox".
I have not permanently removed anything quarantined by the anti-spyware progs, although the missing files don't seem to be there. Should I just restore everything and start again from scratch? I seem to have a couple of options open in terms of restoring files or re-installing, and I would appreciate any direction on the route to follow. Thanks

[Budfred]

Welcome to http://www.pcguide.com/ubb/pcgubb.gif

You have a NewDotNet infestation. You may be able to remove this in Add/Remove Programs, but you may have other things there too, so I suggest running HijackThis and posting the log to be analyzed. To run HJT, extract it to a permanent folder such as C:\Documents or one you create like C:\HJT. Close all programs you have opened and make sure that all programs are enabled if you use msconfig. Run it and Scan, then Save the log. When the log window appears, Right click to copy it, open your browser and come here to post the log. Do not make any changes until it is checked since most items are either benign or essential to the computer.

The problem with Picture it! and Photo2002 may need to be fixed by restoring from Spybot and/or AdAware, but I would fix the malware first and then worry about that....

[aardvark]

Thanks for the input, Budfred. I just took a quick look at the HJT site and I will definitely return there and run it. Hopefully I should have a log file to post soon.

[aardvark]

Here's the log file as requested. Thanks for taking the time to check this out for me.

Logfile of HijackThis v1.97.7
Scan saved at 6:14:33 PM, on 1/16/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\NetAssistant\bin\mpbtn.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\andre\My Documents\security\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS03
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.canoe.com/NewsStand/TorontoSun/home.html
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [GMTZADKQX] C:\WINDOWS\GMTZADKQX.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [msbb] C:\Program Files\180Solutions\msbb.exe
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL,NewDotNetStartup
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: NetAssistant.lnk = C:\Program Files\NetAssistant\bin\matcli.exe
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/potb_x.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {11111111-1111-1111-1111-112180761497} - mhtml:file://C:NO_SUCH_MHT.MHT!http://www.008k.com/partner/inst/f10213.exe
O16 - DPF: {11111111-1111-1111-1111-114870214701} - mhtml:file://C:NO_SUCH_MHT.MHT!http://www.008k.com/partner/inst/f10213.exe
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20021205/qtinstall.info.apple.com/borris/us/win/QuickTimeInstaller.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/21883f7ab72ac5ebdf19/netzip/RdxIE601.cab
O16 - DPF: {68A2C3BD-7809-11D3-8ACF-0050046F2F9A} (AXELPlayer Class) - http://www.mindavenue.com/Downloads/AXELPlayerAX_Win32.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37651.6456134259
O16 - DPF: {A48D0309-8DA3-41AA-98E4-89194D471890} (Pulse V5 ActiveX Control) - http://a320.g.akamai.net/7/320/1456/v50245/www.pulse3d.com/players/english/5.0/win/PulsePlayer5AxWin.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://active.macromedia.com/flash5/cabs/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{71656D2B-C81E-4398-BD21-34300A81F09B}: NameServer = 206.47.244.43 198.235.216.111

[david eaton]

First, from Add/Remove programs, uinstall new net. If there is no entry for it, removal instructions can be found on the new net website (http://www.new.net/help_faq.tp#p4)

Have Hijack This fix all of the following by placing a check in the appropriate boxes and hitting fix checked. Make sure all browser and all Windows Explorer windows are closed before fixing.

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about :blank

O4 - HKLM\..\Run: [GMTZADKQX] C:\WINDOWS\GMTZADKQX.exe
O4 - HKLM\..\Run: [msbb] C:\Program Files\180Solutions\msbb.exe

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/21883f7ab72ac5...ip/RdxIE601.cab

Reboot, and delete

file
C:\WINDOWS\GMTZADKQX.exe

folder
C:\Program Files\180Solutions

new net website (http://www.new.net/help_faq.tp#p4)

[Budfred]

If this is what I think it is, it may morph into something else with a random set of letters, from 8 to 15 letters, so look for anything in that folder that looks like that and delete it, but leave it in the recycle bin so that you can restore it if needed....

C:\WINDOWS\GMTZADKQX.exe

You have several other things in there that look a bit suspicious, after doing these fixes, please reboot and run HJT again, then open your browser and post the new log here.

[aardvark]

Hi David, hello again Budfred. Thanks for the info. New.net doesn't show up in my Add/Remove programs, and the info at their site gives the same instructions for removal.
My C:\Program Files\180Solutions folder shows as empty. Should I just go ahead and have HJT fix the stuff you have indicated? My computer expertise doesn't extend much beyond "user", so please forgive me if I seem a little cautious before proceeding.:rolleyes:

[Budfred]

The reason that "C:\Program Files\180Solutions folder shows as empty" is probably that the files are hidden, go ahead and delete it anyway and go ahead with the other fixes....

We can consider what to do about NewDotNet after you post the next log if it is still there....

And it is good to be cautious...;) :)

[aardvark]

Hi again, did all the fixes, couldn't find anything to delete that looked like the GMTZ....exe file though. Here's the most recent log file as requested. (when I rebooted the same error message showed on the desktop) Thanks.

Logfile of HijackThis v1.97.7
Scan saved at 5:13:51 PM, on 1/19/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\NetAssistant\bin\mpbtn.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\andre\My Documents\security\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS03
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.canoe.com/NewsStand/TorontoSun/home.html
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL,NewDotNetStartup
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: NetAssistant.lnk = C:\Program Files\NetAssistant\bin\matcli.exe
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/potb_x.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {11111111-1111-1111-1111-112180761497} - mhtml:file://C:NO_SUCH_MHT.MHT!http://www.008k.com/partner/inst/f10213.exe
O16 - DPF: {11111111-1111-1111-1111-114870214701} - mhtml:file://C:NO_SUCH_MHT.MHT!http://www.008k.com/partner/inst/f10213.exe
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20021205/qtinstall.info.apple.com/borris/us/win/QuickTimeInstaller.exe
O16 - DPF: {68A2C3BD-7809-11D3-8ACF-0050046F2F9A} (AXELPlayer Class) - http://www.mindavenue.com/Downloads/AXELPlayerAX_Win32.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37651.6456134259
O16 - DPF: {A48D0309-8DA3-41AA-98E4-89194D471890} (Pulse V5 ActiveX Control) - http://a320.g.akamai.net/7/320/1456/v50245/www.pulse3d.com/players/english/5.0/win/PulsePlayer5AxWin.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://active.macromedia.com/flash5/cabs/swflash.cab

[Budfred]

Okay, you definitely have NewDotNet on there still. It may be listed in your Add/Remove Programs the way I spelled it or as some other variation, like New.net... Please look again and check in Start, Programs to see if it is listed there... If you don't find it, here is another set of instructions for removing it:

http://www.newdotnet.com/#remove

Also, please use HJT to fix these and we will look for more after you clear out NewDotNet and repost your log...

O16 - DPF: {11111111-1111-1111-1111-112180761497} - mhtml:file://C:NO_SUCH_MHT.MHT!http://www.008k.com/partner/inst/f10213.exe
O16 - DPF: {11111111-1111-1111-1111-114870214701} - mhtml:file://C:NO_SUCH_MHT.MHT!http://www.008k.com/partner/inst/f10213.exe

If you are not using this as your search bar, please fix this too:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS03

[aardvark]

Thanks Budfred, I had to go as far as procedure 3 at the ND removal site, when I checked the Windows folder there were five NDNuninstallx_xx.exe files. I double clicked one of them and after the reboot, the error message on the desktop did NOT reappear...:D Those five uninstall files are still there, do I need to do anything with them before running another HJT scan? Thanks for your patience.

[Budfred]

You could try this... boot into Safe Mode, run one of them again and see if it finds anything. If it doesn't, delete them all and reboot in Normal mode to run HJT and post it. If is does, let it finish, then reboot and run another one. Repeat this until it doesn't find anything to remove and then delete them all, reboot and post the new log....

[aardvark]

Ran all the uninstalls in safe mode, all indicated that uninstall was complete. When I was deleting them, three of the five gave me a message that I was trying to delete a system file and that might cause problems, so, not being sure, I left those ones for now. Did another HJT scan, results as follows:

Logfile of HijackThis v1.97.7
Scan saved at 11:18:56 PM, on 1/21/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\andre\My Documents\security\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://torontosun.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.canoe.com/NewsStand/TorontoSun/home.html
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: NetAssistant.lnk = C:\Program Files\NetAssistant\bin\matcli.exe
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/potb_x.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20021205/qtinstall.info.apple.com/borris/us/win/QuickTimeInstaller.exe
O16 - DPF: {68A2C3BD-7809-11D3-8ACF-0050046F2F9A} (AXELPlayer Class) - http://www.mindavenue.com/Downloads/AXELPlayerAX_Win32.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37651.6456134259
O16 - DPF: {A48D0309-8DA3-41AA-98E4-89194D471890} (Pulse V5 ActiveX Control) - http://a320.g.akamai.net/7/320/1456/v50245/www.pulse3d.com/players/english/5.0/win/PulsePlayer5AxWin.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://active.macromedia.com/flash5/cabs/swflash.cab

[Budfred]

It looks pretty clean, but I had trouble finding any info on this:

C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe

If you don't already know what this is, try finding it and checking the Properties to see if it says anything about where it comes from. Also, with those NDNuninstallx_xx.exe files you can check Properties and if they indicate they are from NewDotNet, you can delete them no matter what they tell you. I suspect this is just a way for NewDotNet to keep record on your computer that they were there and you are better off getting rid of them....

Let me know how you system is working, any more problems???

[aardvark]

Thanks Budfred, the file you asked about is something called NetAssistant, which is a diagnostic tool that is part of my internet service, more info at: http://www1.sympatico.ca/help/local/bell/tools/netassistant_features.html

The only other problem I'm having is the one with PictureIt! Photo 2002 which I mentioned in my original post, (pasted here)... when I try to use Picture It! Photo 2002, I get the following error message: "one or more component(s) are missing or broken.To install the missing component(s), close all programs, restart your computer, and run Setup again." The missing file is further identified as: openscn6.dll
If I run the PI2002 setup again should I try to extract only that file or re-install the whole thing? In browsing the PI2002 files I did find several Spybot files in a folder titled "shoebox"...

Other than that everything is working fine. Thanks again for all your time and input.

[Budfred]

It would probably be a good idea to reinstall those files now and there is probably no reason to bother with trying to install the specific files, you should be able to just do a reinstall. Next time you run Spybot, make sure you look carefully at the checked files to make sure they aren't important files for that program. If they are, you may need to investigate that program further, but I believe it is legit....

[mjc]

Are you on cable or DSL?

That is SmartBridge, and I can't remember whether it is used by cable or DSL providers...

[aardvark]

mjc, I have a DSL connection.

[aardvark]

Budfred, re-installed PI2002 and all is working fine. All your help was much appreciated.:D