Computer restarts itself and has error messages

[chrissyszmidt82]

Im sorry if there is something written about this already, im not that good with computers. Quite often, my computer (Pentium 4, 256 mb, 80 gb, Windows xp home) will just restart itself. I then go into the system error logs on my computer and it has heap sof errors that just say IPNATHLP.

When i first turned my computer on this morning it didnt even get to the main page that has my documents and my computer and stuff on it and it restarted, then once it had finished opening up it said Error report

C:\WINDOWS\Minidump\Mini022804-01.dmp

Microsfot windows

System has recovered from a serious error.
A log of this error has been recorded

And then i send an error report ot microsft.
Can anyone help me?

[PrntRhd]

I searched and found this for IPNATHLP: MS Knowledge Base (http://support.microsoft.com/search/default.aspx?InCC_hdn=True&Catalog=LCID%3D1033%26CDID%3DEN-US-KB%26PRODLISTSRC%3DON&Product=&KeywordType=ALL&Titles=false&numDays=&maxResults=25&Queryl=+IPNATHLP&Query=+IPNATHLP&QuerySource=gsfxSearch_Query&srchExtraQry=)

Is your computer on DSL or Cable?

[chrissyszmidt82]

no we are on dial up, ok will check that site now and let you, know, thanks

[Budfred]

Welcome to http://www.pcguide.com/ubb/pcgubb.gif

It sounds like you may have a security issue. Are you running an updated antivirus and firewall?? Even if you are, it may be worthwhile to run an online virus scan and then run a spyware scan. I suggest running both Spybot and AdAware, but be sure to update both before doing the scan. Fix the things marked in red for Spybot and the things listed as bad in AdAware. You can find links below to download....

If you continue to have problems, it may be worthwhile to run HijackThis and post the log here for analysis. You can also find that link below, but you may have to use the LurkHere download site when you get to the page to download. To run HJT, extract it to a permanent folder such as C:\Documents or one you create like C:\HJT. Close all programs you have opened and make sure that all programs are enabled if you use msconfig. Run it and Scan, then Save the log. When the log window appears, Right click to Copy it, open your browser and come here to Paste the log. Do not make any changes until it is checked since most items are either benign or essential to the computer.

[shanmuga]

I then go into the system error logs on my computer and it has heap sof errors that just say IPNATHLP.

Does it just say IPNATHLP or does it also include any event id, always try to post the full error message. If the error id is 32003, try disabling ICS (and re-enabling it if you need it).

See if this MSKB 293497 (http://support.microsoft.com/default.aspx?scid=kb;en-us;293497) is applicable to you.