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View Full Version : XP Pro SP1 Various Problems



TheTim
03-28-2004, 08:54 AM
Ok a few problems first the main one Internet Explorer isn't displaying some websites correctly, others are not loading like hotmail.com.
Also help and support and search are not working, (search opens a new window but the dialog does not show). :confused:

mjc
03-28-2004, 03:04 PM
There are several things that can cause this a few of them being malware (virus/trojan/spyware). So lets start with a updated AV scan, if your resident AV doesn't turn up anything, then try an online scan (links in my sig).

If neither turn up anything then a HijackThis (http://tomcoyote.com/hjt/) log would be the next step...

TheTim
03-29-2004, 12:06 PM
Logfile of HijackThis v1.97.7
Scan saved at 18:18:33, on 29/03/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\gearsec.exe
C:\Program Files\borland\interbase\Bin\IBGuard.EXE
C:\Program Files\INTEL\DSLSetup\ProDsl.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Overnet\Overnet.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\borland\interbase\Bin\IBServer.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\SpamPal\spampal.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Opera7\opera.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Jill\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.virgin.net/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {83DE62E0-5805-11D8-9B25-00E04C60FAF2} - C:\WINDOWS\2_0_1browserhelper2.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [DSL Connection Manager] C:\Program Files\INTEL\DSLSetup\ProDsl.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ashMaiSv] C:\PROGRA~1\ALWILS~1\Avast4\ashmaisv.exe
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Overnet] C:\Program Files\Overnet\Overnet.exe -t
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: SpamPal.lnk = C:\Program Files\SpamPal\spampal.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Send this image to my mobile - C:\PROGRA~1\O2POCKET/sp2mm.htm
O8 - Extra context menu item: Send to my mobile - C:\PROGRA~1\O2POCKET/exec_ctools.htm
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O9 - Extra button: -->Mobile (HKCU)
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38040.2313773148
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {FE5D6722-826F-11D5-A24E-0060B0F1A5AE} (Tukati Launcher) - http://www.tukati.com/software/4/1.7.20.20/tukati.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{D88A2691-48F2-48C8-B01F-6D861E420ADB}: NameServer = 213.120.62.102 213.120.62.103

TheTim
03-29-2004, 12:07 PM
StartupList report, 29/03/2004, 18:20:41
StartupList version: 1.52
Started from : C:\Documents and Settings\Jill\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.EXE
Detected: Windows XP SP1 (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\gearsec.exe
C:\Program Files\borland\interbase\Bin\IBGuard.EXE
C:\Program Files\INTEL\DSLSetup\ProDsl.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Overnet\Overnet.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\borland\interbase\Bin\IBServer.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\SpamPal\spampal.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Opera7\opera.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Jill\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\Documents and Settings\Jill\Start Menu\Programs\Startup]
SpamPal.lnk = C:\Program Files\SpamPal\spampal.exe

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
Microsoft Works Calendar Reminders.lnk = ?

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

DSL Connection Manager = C:\Program Files\INTEL\DSLSetup\ProDsl.exe
SunJavaUpdateSched = C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
QuickTime Task = "C:\Program Files\QuickTime\qttask.exe" -atboottime
ashMaiSv = C:\PROGRA~1\ALWILS~1\Avast4\ashmaisv.exe
WinampAgent = C:\Program Files\Winamp\winampa.exe
iTunesHelper = C:\Program Files\iTunes\iTunesHelper.exe
Overnet = C:\Program Files\Overnet\Overnet.exe -t

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

MSMSGS = "C:\Program Files\Messenger\msmsgs.exe" /background

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\System32\logon.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
(no name) - C:\WINDOWS\2_0_1browserhelper2.dll - {83DE62E0-5805-11D8-9B25-00E04C60FAF2}

--------------------------------------------------

Enumerating Download Program Files:

[QuickTime Object]
InProcServer32 = C:\Program Files\QuickTime\QTPlugin.ocx
CODEBASE = http://www.apple.com/qtactivex/qtplugin.cab

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\system32\Macromed\Director\SwDir.dll
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

[Update Class]
InProcServer32 = C:\WINDOWS\System32\iuctl.dll
CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38040.2313773148

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\System32\macromed\flash\Flash.ocx
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

[Tukati Launcher]
InProcServer32 = C:\WINDOWS\System32\TukatiClientInstaller.dll
CODEBASE = http://www.tukati.com/software/4/1.7.20.20/tukati.cab

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\System32\webcheck.dll
SysTray: C:\WINDOWS\System32\stobject.dll

--------------------------------------------------
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