MODEM INSTALLATION

[elitehak]

hello everyone

my friend just bought a puter:
pentium 4, 128 MB, windows 2000, with internal modem Motorola SM56 speakerphone.

He tried to connect to the internet using AOL free 3 months.
He is unable to connect. When i checked with him a few basic things, this is what i found:

1) modem is detected by puter (device manager, no conflicts, working properly)
2) latest drivers are installed
3) in cootrol panel, double click modem: the modem appears, when i select properties it gives me the followiing error message:
Modem properties cannot be displayed because modem information is corrupt. Try and remove it and reinstall

4) we did remove and reinstalled, same outcome
5) there seems to be a problem assigning a port to the modem, since the computer detects the modem, but in control panel, under modem, under diagnostics, no modem is detected, so i cannot do a diagnostic check either.
6) in device manager, under modem, when i look at the properties, i only see the tabs : general, driver, ressources (nothing for connection and modem tabs).

We have a CD with the drivers on it as well, tried to reinstall them, same outcome.

Any help is appreciated, any feedback to try and resolve this

Thanks in advance as usual

[Roel]

Try to fixed it on another slot and see if windows will detect, and use another port.

Hope it helps

[mjc]

Are you sure that the Win2k drivers are the ones that are installed?

Also when you removed it did you do it in "safe mode" (or 2k's equivalent)?

------------------
mjc
Links list:Computer Links (http://www.dreamwater.org/tech/mjc/index.htm)

Celts are the men that heaven made mad, For all their battles are merry and their songs are all sad.