Computer running slow, please check HJT log [Archive]

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Relztrah

12-09-2004, 11:21 AM

This machine is running extremely slowly. I ran both SpyBot S&D and Ad-Aware SE which showed the usual suspects, but nothing to cause this much decrease in performance. No viruses present that Avast! or TrendMicro House Call have found. Please look at the following HJT log to see if anything might be causing this slowdown.

Logfile of HijackThis v1.98.2
Scan saved at 10:10:24 AM, on 12/9/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashserv.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashmaisv.exe
C:\WINDOWS\system32\SYSWB6.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\ZipGenius 5\zipgenius.exe
C:\Documents and Settings\Tech Team\Application Data\ZipGenius\ZGTemp\46666781\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.faithtechcenter.pitt.edu/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = http=127.0.0.1:6711
O1 - Hosts: 204.244.184.143 SafeWeb.com
O1 - Hosts: 204.244.184.143 WWW.SafeWeb.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar_en_2.0.95-deleon.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar_en_2.0.95-deleon.dll
O4 - HKLM\..\Run: [ZGCleanTemp] zg.exe -cleantemp
O4 - HKLM\..\Run: [avast!] C:\Program Files\Alwil Software\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [ashMaiSv] C:\PROGRA~1\ALWILS~1\Avast4\ashmaisv.exe
O4 - HKLM\..\Run: [SYSWB6] SYSWB6
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar_en_2.0.95-deleon.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar_en_2.0.95-deleon.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar_en_2.0.95-deleon.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar_en_2.0.95-deleon.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page - res://c:\program files\google\GoogleToolbar_en_2.0.95-deleon.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/08ed0d30b0855fd69a18/netzip/RdxIE601.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab

classicsoftware

12-09-2004, 11:43 AM

The only thing I see is:

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/08ed0d30b0855f...ip/RdxIE601.cab

How long after installing SP2 did the slowdown start?

How much RAM in the system?

Relztrah

12-09-2004, 07:07 PM

I am not sure how long after SP2 was installed that the problem started. This computer belongs to another company who kind of leases them to us for use in our classroom. It's been like this ever since we got it from them.

It has the same amount of RAM (128 MB) that all the other emachines have in our classroom. The configuration is identical. Yes, I know that's not enough RAM, but the other 8 emachines run fine with 128MB. There's got to be something else causing this slowdown.

The other day, just out of curiousity, I clocked it from power on until Windows loaded completely with no hard disk activity: SIX MINUTES!

Any ideas?

Budfred

12-09-2004, 11:35 PM

Did you fix the O16.... it is malware and it will cause some slowdown...

This is a parental control program and those sometimes cause a slowdown:

C:\WINDOWS\system32\SYSWB6.exe

Relztrah

12-11-2004, 12:58 PM

Offending line was deleted. I seem to notice some improvement in performance...but it may just be wishful thinking. Here's today' HJT log:

Logfile of HijackThis v1.98.2
Scan saved at 11:44:10 AM, on 12/11/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashserv.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashmaisv.exe
C:\WINDOWS\system32\SYSWB6.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\All Users\Documents\Freeware\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.faithtechcenter.pitt.edu/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = http=127.0.0.1:6711
O1 - Hosts: 204.244.184.143 SafeWeb.com
O1 - Hosts: 204.244.184.143 WWW.SafeWeb.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar_en_2.0.95-deleon.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar_en_2.0.95-deleon.dll
O4 - HKLM\..\Run: [ZGCleanTemp] zg.exe -cleantemp
O4 - HKLM\..\Run: [avast!] C:\Program Files\Alwil Software\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [ashMaiSv] C:\PROGRA~1\ALWILS~1\Avast4\ashmaisv.exe
O4 - HKLM\..\Run: [SYSWB6] SYSWB6
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar_en_2.0.95-deleon.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar_en_2.0.95-deleon.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar_en_2.0.95-deleon.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar_en_2.0.95-deleon.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page - res://c:\program files\google\GoogleToolbar_en_2.0.95-deleon.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab

Budfred

12-12-2004, 12:12 AM

Did you recently set things up to go through this site?? It could account for a slowdown online:

O1 - Hosts: 204.244.184.143 SafeWeb.com
O1 - Hosts: 204.244.184.143 WWW.SafeWeb.com

Also this is still there... You may have to remove it in Add/Remove Programs... Since it is a parental control program, there may even be some trick to removing it:

C:\WINDOWS\system32\SYSWB6.exe

Relztrah

12-17-2004, 11:13 AM

All those blocks are supposed to be there. This computer is in a public area where we offer classes. The other 9 machines have identical software and hardware and run much faster. There's something slowing this one down that I can't detect.

Today's HJT log:

Logfile of HijackThis v1.98.2
Scan saved at 10:00:49 AM, on 12/17/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashserv.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashmaisv.exe
C:\WINDOWS\system32\SYSWB6.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\All Users\Documents\Freeware\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.faithtechcenter.pitt.edu/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = http=127.0.0.1:6711
O1 - Hosts: 204.244.184.143 SafeWeb.com
O1 - Hosts: 204.244.184.143 WWW.SafeWeb.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar_en_2.0.95-deleon.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar_en_2.0.95-deleon.dll
O4 - HKLM\..\Run: [ZGCleanTemp] zg.exe -cleantemp
O4 - HKLM\..\Run: [avast!] C:\Program Files\Alwil Software\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [ashMaiSv] C:\PROGRA~1\ALWILS~1\Avast4\ashmaisv.exe
O4 - HKLM\..\Run: [SYSWB6] SYSWB6
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar_en_2.0.95-deleon.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar_en_2.0.95-deleon.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar_en_2.0.95-deleon.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar_en_2.0.95-deleon.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page - res://c:\program files\google\GoogleToolbar_en_2.0.95-deleon.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab

classicsoftware

12-17-2004, 01:03 PM

Have you checked a HJT log from a working PC to see if there is anything different?

Donn

12-17-2004, 03:04 PM

How about swapping the memory sticks between two of them, and see if the problem goes with the memory sticks. . . . .?

Edit: Assumptions being the mother of all screw-ups, can we assume that the machine has recently had a good clean out. . .TIF, TEMP, cookies, recycle bin, Clean Disk, Scan Disk, reg cleaner, Defrag, etc. ?

malcore

12-17-2004, 04:41 PM

OSA.exe can be a resource hog. Have a look at it in Task Manager to see if this process is eating up CPU cycles or using a large amount of RAM. It is intended to speed up the starting of Office applications, but like many Microsoft processes that are intended to increase performance in certain areas, it can actually reduce overall system performance.

Try disabling it even if it is not obvious in Task Manager to be eating resources.

Also have a look at pctspk.exe in Task Manager. This is for your modem, and is really only necessary if you wish to hear it when dialing.

Budfred

12-17-2004, 11:49 PM

This HJT log looks clean... You could download and run the latest version 1.99... it picks up on some things that this version won't....

You could also try a Trojan scan with the trial of TDS3 or TrojanHunter...