a big problem after install nero!!!

[NitroGate]

hi

i formated my C and installed windows me, every thing done ok.
and i have CD-writer and nero v5, after i install nero and restart windows,
a damn blue screen appear and say "windows protection error...system halted". i reformat C again and install windows me again and the same problem.

so, the problem come after install nero.

please can anyone help me?

[Paul Komski]

Can you boot into Safe Mode and uninstall Nero after this happens. Many protection errors are related to Drivers so possibly you should try updated drivers for the CD or an updated version of Nero.

Maybe have a browse through:-
http://support.microsoft.com/?kbid=149962
How to Troubleshoot Windows Protection Error Messages

[malcore]

There are some useful utilities buried on the Nero website. There is a tool one can use to do a "general clean" uninstall of all Nero software, or a Nero 5 and a Nero 6 clean tool and a registry and driver checker.

Try running the general clean tool to uninstall and remove registry entries : http://www.nero.com/en/General_Clean_Tool.html

Then run the driver checker. It will scan your system for drivers that conflict with Nero and offer you the option to disable. If it finds any, you can post back what they are to receive advice: http://www.nero.com/en/Driver_Clean_Tool_and_RegistryChecker.html

[Whyzman]

malcore....is that really you???????? :D :)

That is some handy information to know...we seem to get a few folks with Nero problems...

[malcore]

Heheh, yes, it really is me Whyzman. At least I think it is. In limbo for a few days, and what better way to pass some time than spending it on my favourite website.

I also figured these tools might be helpful to others. May not be the solution for NitroGate, but considering the title of the thread, others may stumble across it on a search and find the tools of some assistance.

Funny how difficult it seems to get assistance with Nero problems. A great piece of software in my opinion. Many get frustrated by the seeming paucity of Help files with Nero. However, there are also quite extensive user guides (pdf) available for each application in the Nero suite which one can download (in many languages): http://www.nero.com/en/User_Guides.html

[NitroGate]

thanks all

even i boot in the safe mode .... the same problem come ... the system halt.

it's strange ... i was using nero v5 long time without problems, but this
problem come after i changed my hard disk.

[Whyzman]

but this problem come after i changed my hard disk.I see in your explanation that you formatted and reinstalled Windows...at what point did you change your hard disk?

malcore, always good to see your name attached to a thread! ;) Limbo?? Is that a city somewhere in Japan?? :)

Thanks for the additional heads-up on the Nero Guide! I've installed Nero on the kid's computer but have not used it yet...ah, what potential problems await has me drooling already...

Paucity...As a lover of words...there are few I love more!