Question re MyWebSearch and HJT Log

[Scarlett]

Spybot S&D found 17 entries for MyWebSearch. Before doing anything else, I ran a HJT scan. So far as I can see, there is nothing related to MyWebSearch in the HJT log. Please reveiw the log (in two separate posts due to excessive length) and let me know what I need to do in order to remove MyWebSearch. Many thanks! ~ Scarlett

Logfile of HijackThis v1.99.0
Scan saved at 1:15:58 PM, on 3/22/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\WINNT\system32\nvsvc32.exe
C:\WINNT\system32\PGPserv.exe
C:\WINNT\system32\regsvc.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\WINNT\system32\MSTask.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\DELL\AccessDirect\dadapp.exe
C:\Program Files\GIANT Company Software\Spam Inspector\siService.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\Program Files\Pinnacle\Shared Files\InstantCDDVD\PCLETray.exe
C:\Program Files\Pinnacle\InstantCDDVD\InstantWrite\iwctrl.ex e
C:\Program Files\Dell TrueMobile 1150\Client Manager\CmDEL.exe
C:\Program Files\Mouse\Mouse Control\Panel.exe
C:\Program Files\GIANT Company Software\Spam Inspector\siMailProxyServer.exe
C:\Program Files\PGP Corporation\PGP for Windows 2000\PGPtray.exe
C:\Program Files\GIANT Company Software\Spam Inspector\siSpamFilterEngine.exe
C:\WINNT\system32\wuauclt.exe
C:\Program Files\ClipMate5\ClipMate5\ClipMt52.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\unzipped\hijackthis\HijackThis.exe

O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0. dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Bugnosis - {3A6514CD-A457-11D4-8AF3-000102686B79} - C:\Program Files\Bugnosis\WebBug.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O2 - BHO: Guard-IE - {D2F719F3-106A-402B-9996-3A5B12ACA564} - C:\Program Files\Failsafe\GuardIE\PnIE.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0. dll
O3 - Toolbar: Bugnosis - {930E4DE1-973D-42D6-BF6E-6788E06BD003} - C:\Program Files\Bugnosis\WebBug.dll
O3 - Toolbar: Guard-IE - {37C8204D-97C3-4127-BB28-1BFF3FA2F7DA} - C:\Program Files\Failsafe\GuardIE\PnIE.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\MSDXM.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [DadApp] C:\Program Files\DELL\AccessDirect\dadapp.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [siService.exe] "C:\Program Files\GIANT Company Software\Spam Inspector\siService.exe"
O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [EmsaBandwidthMonitor] C:\unzipped\BandwidthMonitor\BandwidthMonitor\Band widthMonitor.exe
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINNT\system32\PSDrvCheck.exe
O4 - HKLM\..\Run: [madeSafe ControlPad] C:\Program Files\solarSoft\madeSafe\ControlPad.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [InstantTray] C:\Program Files\Pinnacle\Shared Files\InstantCDDVD\PCLETray.exe
O4 - HKCU\..\Run: [IW_Drop_Icon] C:\Program Files\Pinnacle\InstantCDDVD\InstantWrite\iwctrl.ex e /DropDisc
O4 - HKCU\..\Run: [Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID {DA9935BA-22F7-44ee-BD12-BD8B87700BEA}
O4 - Global Startup: TrueMobile 1150 Client Manager.lnk = C:\Program Files\Dell TrueMobile 1150\Client Manager\CmDEL.exe
O4 - Global Startup: Mouse Control Center.lnk = C:\Program Files\Mouse\Mouse Control\Panel.exe
O4 - Global Startup: Event Reminder.lnk = C:\Program Files\Broderbund\PrintMaster\PMREMIND.EXE
O4 - Global Startup: PGPtray.lnk = C:\Program Files\PGP Corporation\PGP for Windows 2000\PGPtray.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\system32\msjava.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra button: @C:\Program Files\Failsafe\GuardIE\PnIE.dll,-100 - {BDD75188-2FC0-4099-909F-AA8D432BE037} - C:\Program Files\Failsafe\GuardIE\PnIE.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Failsafe\GuardIE\PnIE.dll,-100 - {BDD75188-2FC0-4099-909F-AA8D432BE037} - C:\Program Files\Failsafe\GuardIE\PnIE.dll
O12 - Plugin for .bat: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin2.dll
O12 - Plugin for .mp3: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll
O12 - Plugin for .mpg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for @/a6™`c: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll
O12 - Plugin for `ž`6™`c: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll
O12 - Plugin for �ׯ6™`c: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - [url]http://support.dell.com/systemprofiler/SysPro.cab[/url]
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - [url]http://download.zonelabs.com/bin/free/cm/ICSCM.cab[/url]
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - [url]http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab[/url]
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - [url]http://www.pestscan.com/scanner/axscanner.cab[/url]
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - [url]https://webchat.dell.com/Media/VisitorChat/TLIEFlash.CAB[/url]
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - [url]http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yse/ymmapi_416.dll[/url]
O16 - DPF: {B41059F3-1704-45E3-88F2-6A297F7153FC} (XLoader Control) - [url]http://www.testout.com/portal/AllUsers/XLoader.ocx[/url]
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - [url]http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab[/url]

(continued in next post due to length)

[Scarlett]

O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Logical Disk Manager Administrative Service - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: EPSON Printer Status Agent2 - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINNT\system32\nvsvc32.exe
O23 - Service: PGPserv - PGP Corporation - C:\WINNT\system32\PGPserv.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor - Unknown - C:\WINNT\system32\ZONELABS\vsmon.exe (file missing)

I might also point out that I have attempted to remove all Zone Alarm and Zonelabs files. There appear to be a few relics.

Thanks for your help!

Scarlett

[igardea]

try to intall the Microsoft antispyware, these should help you take out all the spywares from your computer

[bassman]

Scarlett, please wait for the HJT Pros to respond before doing anything ;)

igardea, MS Antispyware is still in beta. It is not a good idea to recommend ANY Beta prog to someone who may not be computer savy enough to understand the ramifications of using a beta prog. Scarlett needs help removing a serious spyware problem, not getting involved in another program issue here. ;) :cool:

[igardea]

i already take out that virus from a client's computer, using the ms antispyware, laters

[bassman]

I'm glad to hear that igardea ;) keep up the good work. I do believe this would be classified as "Spyware" but as long as it is wiped out......

[Scarlett]

Igardea, thanks for the suggestion. I am not familiar with the Microsoft antispyware software, and I am reluctant to try anything new on my own. I generally get excellent advice from the HJT experts, and I feel that I should wait for their response to my current problem. I do appreciate your taking the time to post a possible solution.

Bassman, thank you also for your response. I will be waiting to hear from the HJT experts before trying to "fix" anything. I did not allow Spybot S&D to attempt a fix for this problem, but I found it odd that HJT did not report any MyWebSearch keys. I have not run AdAware yet. Perhaps I will do that and report back what, if anything, it finds.

I may have other problems as well. I have noticed a lag time between typing a character and its appearance on the screen. My first thought was a keystroke logger, but I don't really know what those symptoms are, so I will just wait patiently to learn what my next step should be.

Many thanks!

Scarlett

[pop pop]

Scarlett,

I always defer to the HJT experts here however, let me ask you a question. Is there more than one user account on this computer? The reason I ask is that HJT scans are not entirely global in nature. That is, lets say there are two user accounts and you are logged in and run HJT, it can miss things that are specific to the other account. So HJT has to be run for each user account on the PC.

Finally, I see you are using PestPatrol and some flavor of Norton (System Works?). I don't know how Spybot works "after" PestPatrol. Where on the PC did Spybot find the bugs? Is it possible that they are something that PestPatrol had in quarranteen? Meaning they were previously "fixed" but not deleted and Spybot sees the remnants. If they were files, Spybot should tell you the path, the location on your PC where the bugs or their remnants are.

[bassman]

A thurough antivirus, adware, spyware scan and allowing them to fix anything they find would be in order at this point. ;)

[Budfred]

The best way to remove MyWebSearch is to uninstall it... It is possible that there are just bits of it left on your system... HJT does NOT do a thorough cleaning, it just removes the Registry entries for the program in question... I would go ahead and clean those hits out with Spybot and/or Ad-Aware and/or MS Antispyware...

Your log looks clean, but you still could have something that is not being picked up by HJT... If you still have problems after the scans, post back and there are a couple of other scans you can try to see if anything else is lurking...