verachion
08-22-2005, 02:23 PM
The details below are from my friends laptop computer. My friend is having so many problems.
Specs
Pentium 111
128.0 Mb ram
Win me
First of all he has the w32.sobig virus.
Secondly he has been hijacked by an internet search programme that dials out at £2.50 an hour (he knows this cos he has just received his bill :()
Thirdly he tried to install Norton Internet security 2005 however it didnt finish installing and is causing havoc on this machine. he keeps getting error messages that flash up when trying to install programmes "no dynamic link libary or something to this effect" can you help remove Norton so we can install it again please.
I would really appreciate some help please anyone :)
Logfile of HijackThis v1.99.1
Scan saved at 18:24:54, on 22/08/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPLPR.EXE
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPENH.EXE
C:\PROGRAM FILES\INTERNET OPTIMIZER\OPTIMIZE.EXE
C:\WINDOWS\SYSTEM\ENSWEG.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\WCESCOMM.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\SAMSUNG\MAGICKEYBOARD\MAGICKBD.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OSA.EXE
A:\HIJACKTHIS.EXE
R1 - HKCU\Software\Microsoft\Internet Explorer,Search = http://acc.count-all.com/--/?ydtfs (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://acc.count-all.com/--/?ydtfs (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer,Search = http://acc.count-all.com/--/?ydtfs (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acc.count-all.com/-/?ydtfs (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://acc.count-all.com/--/?ydtfs (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://acc.count-all.com/---/?ydtfs (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://acc.count-all.com/--/?ydtfs (obfuscated)
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.tiscali.co.uk/products/startup_code.html?PopSelected=0845-08456630221
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.netbreeze.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://acc.count-all.com/--/?ydtfs (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://acc.count-all.com/--/?ydtfs (obfuscated)
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://acc.count-all.com/-/?ydtfs about:blank (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://acc.count-all.com/---/?ydtfs (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://acc.count-all.com/--/?ydtfs (obfuscated)
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://acc.count-all.com/---/?ydtfs (obfuscated)
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://acc.count-all.com/--/?ydtfs (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by netbreeze
O1 - Hosts: 3510794918 auto.search.msn.com
O2 - BHO: SDWin32 Class - {5FA6752A-C4A0-4222-88C2-928AE5AB4966} - C:\WINDOWS\SYSTEM\SWIN32.DLL
O2 - BHO: BHObj Class - {F7F808F0-6F7D-442C-93E3-4A4827C2E4C8} - C:\WINDOWS\NEM218.DLL
O2 - BHO: twaintecObj Class - {000020DD-C72E-4113-AF77-DD56626C6C42} - C:\WINDOWS\TWAINTEC.DLL
O2 - BHO: BHObj Class - {8F4E5661-F99E-4B3E-8D85-0EA71C0748E4} - C:\WINDOWS\WSEM300.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ESS Daemon] C:\WINDOWS\ESSD.exe
O4 - HKLM\..\Run: [Adstartup] C:\WINDOWS\SYSTEM\automove.exe
O4 - HKLM\..\Run: [Internet Optimizer] "C:\Program Files\Internet Optimizer\optimize.exe"
O4 - HKLM\..\Run: [rwfxhxxanao] C:\WINDOWS\SYSTEM\ensweg.exe
O4 - HKLM\..\Run: [satmat] C:\WINDOWS\SATMAT.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKCU\..\Run: [Microsoft Works Update Detection] ?\WkDetect.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\WCESCOMM.EXE"
O4 - Startup: MagicKeyboard.lnk = C:\Program Files\Samsung\MagicKeyboard\MagicKBD.exe
O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: MSN Messenger Service - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\EROProj.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\INETREPL.DLL
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\INETREPL.DLL
O14 - IERESET.INF: START_PAGE_URL=http://www.netbreeze.co.uk/
O19 - User stylesheet: C:\WINDOWS\Web\win.def
O19 - User stylesheet: C:\WINDOWS\default.css (HKLM)
Many thanks for your help inadvance
Specs
Pentium 111
128.0 Mb ram
Win me
First of all he has the w32.sobig virus.
Secondly he has been hijacked by an internet search programme that dials out at £2.50 an hour (he knows this cos he has just received his bill :()
Thirdly he tried to install Norton Internet security 2005 however it didnt finish installing and is causing havoc on this machine. he keeps getting error messages that flash up when trying to install programmes "no dynamic link libary or something to this effect" can you help remove Norton so we can install it again please.
I would really appreciate some help please anyone :)
Logfile of HijackThis v1.99.1
Scan saved at 18:24:54, on 22/08/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPLPR.EXE
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPENH.EXE
C:\PROGRAM FILES\INTERNET OPTIMIZER\OPTIMIZE.EXE
C:\WINDOWS\SYSTEM\ENSWEG.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\WCESCOMM.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\SAMSUNG\MAGICKEYBOARD\MAGICKBD.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OSA.EXE
A:\HIJACKTHIS.EXE
R1 - HKCU\Software\Microsoft\Internet Explorer,Search = http://acc.count-all.com/--/?ydtfs (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://acc.count-all.com/--/?ydtfs (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer,Search = http://acc.count-all.com/--/?ydtfs (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acc.count-all.com/-/?ydtfs (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://acc.count-all.com/--/?ydtfs (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://acc.count-all.com/---/?ydtfs (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://acc.count-all.com/--/?ydtfs (obfuscated)
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.tiscali.co.uk/products/startup_code.html?PopSelected=0845-08456630221
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.netbreeze.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://acc.count-all.com/--/?ydtfs (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://acc.count-all.com/--/?ydtfs (obfuscated)
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://acc.count-all.com/-/?ydtfs about:blank (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://acc.count-all.com/---/?ydtfs (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://acc.count-all.com/--/?ydtfs (obfuscated)
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://acc.count-all.com/---/?ydtfs (obfuscated)
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://acc.count-all.com/--/?ydtfs (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by netbreeze
O1 - Hosts: 3510794918 auto.search.msn.com
O2 - BHO: SDWin32 Class - {5FA6752A-C4A0-4222-88C2-928AE5AB4966} - C:\WINDOWS\SYSTEM\SWIN32.DLL
O2 - BHO: BHObj Class - {F7F808F0-6F7D-442C-93E3-4A4827C2E4C8} - C:\WINDOWS\NEM218.DLL
O2 - BHO: twaintecObj Class - {000020DD-C72E-4113-AF77-DD56626C6C42} - C:\WINDOWS\TWAINTEC.DLL
O2 - BHO: BHObj Class - {8F4E5661-F99E-4B3E-8D85-0EA71C0748E4} - C:\WINDOWS\WSEM300.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ESS Daemon] C:\WINDOWS\ESSD.exe
O4 - HKLM\..\Run: [Adstartup] C:\WINDOWS\SYSTEM\automove.exe
O4 - HKLM\..\Run: [Internet Optimizer] "C:\Program Files\Internet Optimizer\optimize.exe"
O4 - HKLM\..\Run: [rwfxhxxanao] C:\WINDOWS\SYSTEM\ensweg.exe
O4 - HKLM\..\Run: [satmat] C:\WINDOWS\SATMAT.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKCU\..\Run: [Microsoft Works Update Detection] ?\WkDetect.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\WCESCOMM.EXE"
O4 - Startup: MagicKeyboard.lnk = C:\Program Files\Samsung\MagicKeyboard\MagicKBD.exe
O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: MSN Messenger Service - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\EROProj.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\INETREPL.DLL
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRAM FILES\MICROSOFT ACTIVESYNC\INETREPL.DLL
O14 - IERESET.INF: START_PAGE_URL=http://www.netbreeze.co.uk/
O19 - User stylesheet: C:\WINDOWS\Web\win.def
O19 - User stylesheet: C:\WINDOWS\default.css (HKLM)
Many thanks for your help inadvance