i need a hero!!!!

[grantclaire]

hi

im trying to fix a friends laptop who has never used firewall, anti virus scanners cleaned cookies or anything..........anyway
it was knackered 3 trojans and 1 virus after a 3 minute scan then it crashed so i managed 2 get it back on in safe mode and i cleaned the recycle bin (which had never been done) and turned off system restore.....the aim was to clear up the system before i went on line and downloaded scanners etc
but.... now the monitors just blank
i can hear it load up but nothing

any suggestions would be gratefully received

windows xp sp2
aol

[grantclaire]

right i managed 2 overcome that problem by restoring the defalts in system configuration then i cleared up msconfig, add and remove programs and cookies temp files history etc.
i blocked pop ups and sorted out the diallers on connections tab
when going into sys info from aol tray icon to clear cache it crashed and there was all funny colours on screen
now they keep coming back

any suggestions please!!!

[Budfred]

Welcome to http://www.pcguide.com/ubb/pcgubb.gif

You will need to post a HijackThis log so we can see what is going on...

To run HJT, extract it to a permanent folder such as one
you create like C:\HJT. Close all open windows and
browsers and make sure that all programs are enabled if
you use msconfig. Run it and Scan, then Save the log.
When the log window appears, Right click to Copy it, open
your browser and come here to Paste the entire log. Do
not make any changes until it is checked since most items
are either benign or essential to the computer.

http://www.downloads.subratam.org/hijackthis.zip

It may also be worthwhile to see if you can run an Ewido scan since it will get a lot of the garbage out there now:

Please download, install, and update the NEW free version of Ewido trojan scanner (http://www.ewido.net/en/download/):

When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".

When you run ewido for the first time, you may get a warning "Database could not be found!". Click OK. We will fix this in a moment.

From the main ewido screen, click on update in the left menu, then click the Start update button.

After the update finishes (the status bar at the bottom will display "Update successful")

Click on the Scanner button in the left menu, then click on Complete System Scan. This scan can take quite a while to run.

If ewido finds anything, it will pop up a notification. We have been finding some cases of false positives with the new version of Ewido, so we need to step through the fixes one-by-one. If Ewido finds something that you KNOW is legitimate (for example, parts of AVG Antivirus, pcAnywhere and the game "Risk" have been flagged), select "none" as the action. DO NOT check "Perform action with all infections". If you are unsure of an entry, select "none" for the time being. I'll see that in the log you will post later and let you know if ewido needs to be run again.

When the scan finishes, click on "Save Report". This will create a text file. Make sure you know where to find this file again.


When you post back, please use normal English... I don't really understand chatspeak and I need to understand you to help with this...

[grantclaire]

i cant get online, i get so far and it just crashes with colours all over the screen

[Budfred]

You can download HJT with another computer and move it to the bad computer on floppy disk, CD or flash drive... Try running the bad computer in Safe Mode if you can't run it in Normal mode... Get to Safe Mode by pressing F8 before Windows starts loading and select Safe Mode from the menu... If you can get the log, it won't be complete, but it will give us an idea of what is going on...