PDA

View Full Version : pc freezing whilst browsing



mikelenno
03-14-2002, 01:00 PM
Hello. p2 200mhz 64ram w98se Word 2000 freezing regularly whilst downloading some web pages, complete freeze (ctrl/alt/delete doesn't work) so have had to power off a good number of times so far. Downloaded ie v6 in case problem related to browser. pc had frozen a few times when first bought a couple of months ago but has been ok since when not on web, with one site it froze repeatedly at same point (loading a particular page). Only recent change that i'm aware of is new design of home page (www.eircom.net). Any suggestions please?

mikelenno

Paul Komski
03-14-2002, 06:57 PM
Hi mikelenno and welcome to the PCGuide.

First: by downloading webpages do you mean actually downloading them or just browsing them? and is this the only time that you are getting freezes?

Second: IE6 has of itself caused similar problems when upgraded-to but this had started beforehand in your case. I would still be inclined to go back to your previous version.

Third: if you haven't already done so, try (a) repairing IE and (b) clearing your cache.

Finally: let us know how you get on.



------------------
Take nice care of yourselves - Paul
"There are old pilots and bold pilots but there are no old bold pilots."

mikelenno
03-15-2002, 01:58 AM
Thanks Paul.

First: by downloading webpages do you mean actually downloading them or just browsing them? and is this the only time that you are getting freezes?

Just browsing and this is the only time it freezes, at the moment. It's my mum's pc, she's a beginner, only uses it for a small bit of word, mavis beacon and checking email. It did freeze a few times when she first bought it a few months ago and maybe that was after i installed word 2000 (sorry, can't remember exactly) but that seems to have sorted itself out. I've tried opening lots of apps/documents just to test it but it seems fine, only freezing on the web and before a page has completely downloaded.


Second: IE6 has of itself caused similar problems when upgraded-to but this had started beforehand in your case. I would still be inclined to go back to your previous version.

Third: if you haven't already done so, try (a) repairing IE and (b) clearing your cache.

Repair didn't show any problems, will try cache.


mikelenno

kayofcircles
03-15-2002, 10:52 AM
mikelenno: Just for curious...Word 2000 requirements were not above what your mom has? 64RAM and a 200 chip is a bit low for today's software..I know 2000 isn't a new program, but?

Secondly, if it's only one place that you're having trouble with..might be the place instead of the puter. In recent weeks, I have locked up my puter (98, IE5, 400Mhz, 128 RAM) several times..including a thread here on photo editing software where I locked up twice. Had a friend go and check it for me..he said there was a pic posted that was quite large (byte wise) and I think it just overloaded my system. Never figured why I locked up twice on a recent email..once in Hotmail, once in OE..but again, think just overwhelmed my system. My uncle's newer system with ME locked up the same way when I tried to share an animated gif file with him a couple of weeks ago...still baffled on that because file not that big byte wise, but am not gonna be sending animated files until I figure it out. Months ago, locked up every time I tried to get a pdf file from Maxtor's website...rest of website worked fine.

One final "clue" possibly. Yesterday was calling my ISP for a billing question, and listened to a recorded message that their website was not working with Netscape Navigator, and that the techs were working on the problem. Maybe your mom's ISP is not playing nice since they have "upgraded" it..??

mikelenno
03-15-2002, 02:44 PM
Paul/kayofcircles: deleted temp Internet files and cleared history and am aware that traces of these can remain on the system but will look for them later as time limited today. Had brief session browsing with no problems but hope to test further tommorrow.

Problem occurred at more than one site. System spec is a bit low for word 2000 and i was thinking of removing it as it's not really needed at the moment. Will keep you informed. Thanks again.

mikelenno

Dazman
03-15-2002, 04:39 PM
I love the advice at this forum so cool....

Could try restoring to previous version of explorer.
Sounds like a buggy updated script not being compatible with code on the web pages...who knows these things are like finding a needle in a hay stack....

Hard to solve, try running trial version of nortons utilities to clear up any basic conflicts. Try things like "file integrity checker", try another browser like "opera" (much better than explorer)
also what power supply are you using??, long shot but some of your hangs could be power supply probs, spikes dumps etc? sometimes these probs are mis-judged as software probs when really bad/poor quality power supply
hopw this helps


In my small experience, interent explorer has more bugs than my ex girlfriend....and thats a lot!

sorry couldn't be more of a help!

Paul Komski
03-15-2002, 09:42 PM
mikelenno If when you deleted your Temp Int Files and it took minutes to delete them all and if your browsing is now OK then that was probably your problem; "a stuffed-full cache". http://www.PCGuide.com/ubb/wink.gif

The other bits that are stored in "the super hidden index.dat files" have been the talked about in a recent thread (http://www.pcguide.com/ubb/Forum2/HTML/003089.html). These don't stuff-up your cache but they do take up (sometimes enormous) amounts of memory on your HDD since they store away all your history etc. until they are "got rid of".

One way to rid yourself of these is to download a utility program to do it for you. InternetCleanUp 2.0 (http://www.ontrack.com/internetcleanup/) can be got on trial (but is 15MB in size and was free) does this quite nicely and hunts out spyware too. Other peeps may have other suggestions.

Post back if you are still getting freezes since there are a few IE settings and other things that could be causing this on certain sites. http://www.PCGuide.com/ubb/rolleyes.gif


------------------
Take nice care of yourselves - Paul
"There are old pilots and bold pilots but there are no old bold pilots."

mikelenno
04-11-2002, 03:17 PM
Hello Paul and all. Sorry that I haven't been in touch in a while, I wasn't expecting to take this long to get back to the problem, due back in Ireland next week so hope to confirm then if problem still exists.

mikelenno

mikelenno
04-18-2002, 02:46 AM
Hello all. The pc has been used infrequently since first post, sometimes browsing for 1 to 2 hours with no problems, other times freezing within 10/15 minutes but apparantly sporadic. I spent a couple of hours browsing yesterday with no problems. I then went ahead and cleared history and temp files vie IE options and deleted same via DOS. Restarted, defragged hard drive, restarted, removed word 2000 (I assume it would have made more sense to do this before defrag), restarted again and opened IE. Froze after a few minutes (as usual, ctrl/alt/del not available), retried 3 more times with faster freezing at each attempt. Will try it today using applications other than IE just to make sure the problem is IE-related. Is it straightforward to remove IE6 and go back to IE5 or try other browser (assuming this is the problem)?

mikelenno

rahulkothari
04-18-2002, 03:30 AM
hi, even i face a similar problem (comp hangs suddenly while IE6 is running)



Is it straightforward to remove IE6 and go back to IE5 or try other browser (assuming this is the problem)?


yes u can remove IE6. start>control panel>add rem prgs> m$ ie and tools. click remove and then restore to previous version (i.e. IE 5)

u may also use Opeara 6. Its superb, and the new feature called "mouse gestures" are too good. u may download it from http://www.opera.com for free(adware). The only thing is, unlike IE , it cant store passwords, and takes a bit more time to load.... and it never hangs.
http://www.PCGuide.com/ubb/tongue.gif http://www.PCGuide.com/ubb/wink.gif

------------------
An eye for an eye makes the whole world blind.
-Mahatma Gandhi

mikelenno
04-18-2002, 05:18 PM
Thanks rahulkothari. I will change the version/browser at some point but it froze today when browser wasn't open. Just opened a few applications and it froze after a few minutes. Restarted and tried apps again,they worked fine, tested for an hour. Then opened IE to google (home page) and it froze after one search. Restarted, opened browser and just left it opened at home page, used apps for about 15 minutes then searched the net until it froze after a further 20 minutes. Restarted a couple of times but froze almost immediately after connecting to net. Programmes that show in Close Program at start are; explorer, mixer, hampanel (modem),wkcalrem, systray and cmmpu then rnaapp is added after connecting to Internet. Had a look at some settings and, among those that I'm not familiar with are some to do with QuickTime where 'mac file types' is checked under File Type Associations. Apart from changing the browser I would like to know what is causing the problem, if possible. I can reformat and reinstall W98 if I can just find that disk... http://www.PCGuide.com/ubb/wink.gif

mikelenno

mikelenno
05-21-2002, 06:55 AM
Well, I found the disk...

I thought I had the problem narrowed down to something in the win/sys.ini files but limited time prevented me from checking these out further so decided to reformat drive (created two 2gb partitions).

Reinstalled W98SE assuming that this would rectify the problem but it hasn't. Machine continues to freeze intermittently when browsing the Web. It sometimes freezes almost immediately (on first search from Google home page). It also has difficulty at times finding page from address toolbar, 'cannot find server' after connecting and there's been an errror message re page fault in urlmon.dll at 1067:77065552 (although info at MS website doesn't seem to apply in this case).

I'm assuming then that the cause is hardware related unless something on the W98 disk is corrupt. Using a Mentor Modem (IF56A-CL/UK) for which the recommended spec includes a 233mhz cpu so I'm wondering if the 200mhz is struggling with this modem even though it far exceeds the minimum requirements? Any ideas please?

mikelenno

Whyzman
05-21-2002, 10:37 AM
Sounds like your problem could be hardware related. If you're getting page faults it could be RAM related. If you have more than one stick of RAM you might want to try removing and swapping to find out if one of the sticks might be trying to pass into another life. http://www.PCGuide.com/ubb/rolleyes.gif

Also, as you get error messages...you might want to copy them down, exactly as they show up and then let us know.

Oops, if you're not familiar with the insides of your computer...there are some precautions to take when handling RAM...would you let us know if you are familiar?

------------------
May all your dealings in life be win/win!


Whyzman
----------------------
Reserved for Punishing Humor...A Pessimist's blood is always B-negative!

[This message has been edited by Whyzman (edited 05-21-2002).]

mikelenno
05-21-2002, 01:52 PM
Thanks Whyzman.

Re handling RAM: I just know about ESD and assume that sticks should only be held at the edges(?).

There are two sticks of 32Mb, don't know what type or even if they are SIMMs as opposed to DIMMs (will know in a couple of hours).


Error messages as follows:

'IE caused invalid page fault in URLMON.DLL at 1067:77065552'
(just after connecting to the Internet).

'cannot find server'
('res://C:\Windows\System\shdoclc.dll\dnserror.htm' in title bar of window).

'IE could not open search page'
(after trying to browse to another site).

At other times, it just freezes after varying lengths of time with no error message.

Another thing - I occasionaly get the same error message re urlmon.dll on my own machine since recently using the same W98 disk for a reinstall (although no freeze problems).

I'll try using alternate sticks of RAM. Thanks again.

mikelenno

YODA74
05-21-2002, 02:32 PM
Urlmon.dll controlls URL Download To CacheFile function. First you need to make sure that your IE cache is not damaged.

IT can also occur if there are multiple entries for QuickView Plus in the registry.


Have you got multiple copies of Wsock32.dll check to see??
this sounds an awful lot like you have a DNS prob.?



------------------
YODA74@windows-sucks.com
CCMR (http://www.dreamwater.net/tech/yoda74/index.html)

PUSH TO TEST. RELEASE TO DETONATE.
[Closed captioned for the thinking impaired.]

mikelenno
05-21-2002, 03:20 PM
I can only see one entry for QuickView (not QuickView Plus) in Registry, found (via search) at
local_machine/software/microsoft/windows/currentVersion/setup/optionalComp.

Is there another location where I should be looking directly?

Just one copy of Wsock32.dll in Windows/System.

How can I make sure that IE cache is not damaged? Thanks.

mikelenno

mikelenno
05-21-2002, 03:24 PM
Sorry forgot also to say that whilst I was searching registry I got following message re IE:

'IE cannot open site msn.co.uk (had signed out from hotmail), operation timed out.'

mikelenno

Whyzman
05-21-2002, 04:17 PM
mikelenno,

When handling RAM you would want to make sure that you have touched a ground to discharge any static build up. If you have a anti-static bag from one of your components lying around, they work great to set the RAM on whilst you go a "messin" under the hood! http://www.PCGuide.com/ubb/biggrin.gif

You might have some conflicts going on with programs running in the background. Have a look HERE (http://www.answersthatwork.com/Tasklist_pages/tasklist.htm) for great help with understanding what you need and don't! Some sites dealing with background programs merely tell you what they do...this one gets pretty concise on whether you absolutely need what they do!

Also, you might want to have a look at this ARTICLE (http://www.tweak3d.net/tweak/cleanup/) for assistance with a healthy "Registry Enema!" http://www.PCGuide.com/ubb/rolleyes.gif http://www.PCGuide.com/ubb/biggrin.gif

------------------
May all your dealings in life be win/win!


Whyzman
----------------------
Reserved for Punishing Humor...A Pessimist's blood is always B-negative!

[This message has been edited by Whyzman (edited 05-21-2002).]

mikelenno
05-22-2002, 12:51 PM
Thanks a lot for the useful links Whyzman http://www.PCGuide.com/ubb/cool.gif.

Visible background programs seem necessary/ok (explorer, hampanel(modem), systray and rnaapp). Alternate removal and swapping of both sticks of RAM resulted in same behaviour. Machine didn't freeze when DNS errors came up, I was able to reopen IE or restart ok and reconnect (DNS errors are also infrequent). It will refreeze at the exact same point if I return after a restart, I don't know if this is relevant or not.

I can't think of anything obvious at the moment and I'm feeling fairly incompetent because I can't fix it. Should I be checking other hardware, anything else on the motherboard that could be contributing? http://www.PCGuide.com/ubb/confused.gif

------------------
mikelenno

Whyzman
05-22-2002, 11:24 PM
www.jv16.org (http://www.jv16.org) would be my first visit. TOOLS>Registry Cleanup>Automatic Registry cleanup.

Also, HERE'S (http://www.aumha.org/kbeipfz.htm) what appears to be an article headed in the right direction! http://www.PCGuide.com/ubb/wink.gif

------------------
May all your dealings in life be win/win!


Whyzman
----------------------
Reserved for Punishing Humor...A Pessimist's blood is always B-negative!


[This message has been edited by Whyzman (edited 05-22-2002).]

mikelenno
05-24-2002, 06:11 PM
Whyzman: There doesn't seem to be much in the registry (although I'm no expert), there was only the OS up until today, no other apps.

Tried computer today over a 3 hour stint with continuous freezing/restarts at varying stages of browsing including when viewing history offline. I've used a utility, Sisoft Sandra, to get some further info some of which I'm pasting here in the hope that it provides a clue to someone else at least as I'm not familiar with a lot of it.

The system is a Dell OptiPlex Gn+ 5200L EM that I looks like it began life in an office. It has an onboard Ethernet adapter which is disabled (I assume, as the only reference in BIOS that I recognise is 'Wake on LAN: Off'). Startup settings show 'network drivers enabled'. There are 2 DIMMS that each hold a 32MB stick of EDO DRAM.


Here is other info from Sisoft Sandra:

Under 'DOS Memory Information', XMS Driver shows as having 2MB/3% of free memory out of 64MB.

Disabled Host Controllers are present.

C:\WINDOWS\TEMPOR~1\CONTENT.IE5\DKQXQT7S\HELPPA~1. JS
incorrect size

C:\WINDOWS\TEMPOR~1\CONTENT.IE5\C7FOC5C9\SPACER~2. GIF
invalid FAT chain

C:\WINDOWS\TEMPOR~1\CONTENT.IE5\FI12HVFM\MENU_D~1. GIF
invalid FAT chain
(Plus more like these from other runs of Scandisk)

File system
There were 3 lost clusters in 2 chains.
ScanDisk reclaimed the lost clusters as free space

File Information for C:\WINDOWS\SYSTEM\WINSOCK.DLL
File not found
Vxd\Winsock\IrSockets=wsirda.vxd
File Information for C:\WINDOWS\SYSTEM\wsirda.vxd
File not found

Looks like there's just 2MB of video memory.

MS article re urlmon.dll says to delete multiple or single copy of QuickView Plus from registry but that doesn't exist at location given in article, there is an entry for QuickView in Windows\Settings\OptionalComponents but I should probably post re this at a different part of the site.

Thank you.

------------------
mikelenno

Whyzman
05-24-2002, 08:09 PM
When you press Ctrl+Alt+Delete....what shows up in the Task Menu? You appear to have quite a drought going on with your RAM!

------------------
May all your dealings in life be win/win!


Whyzman
----------------------
Reserved for Punishing Humor...A Pessimist's blood is always B-negative!

mikelenno
05-25-2002, 03:05 PM
The following are listed with ctrl/alt/del:

Internet Explorer, Explorer, Hampanel (modem), Systray and Rnaapp.

PC is now freezing every time and almost immediately after connecting to Net. Ctrl/alt/del doesn't work when freeze occurs, have to use reset button. Do continual restarts in this way, invoking Scandisk to run each time, cause any longterm damage to Hardrive?

I'm about to reformat C: again and reinstall W98 although I don't expect this to cure problem.

------------------
mikelenno

mikelenno
05-27-2002, 02:42 AM
Ok, I've reformatted Hardrive to give one C: drive of just over 4GB using FAT32 and reinstalled W98SE but problem still occurring with no other software on machine.

Before that I'd used a couple of utilities to try to get further info. TaskInfo2002 showed what I assume to be normal use of resources before freeze (cpu at 80%+ idle most of the time, plenty of free memory). If I can figure out how to paste screenshot from Paint to here I will http://www.PCGuide.com/ubb/redface.gif .

The only difference noticeable to me when recreating freeze (going back to same page in history) was IE sometimes up to between 20% and 30% of cpu time.

Used TuffTest to check basic hardware including memory with everything showing as passed or ok.

I know the system spec is relatively low but shouldn't it manage to browse the Net ok? Anyone know if the 2MB of video memory would cause the problem? I've tried searching MS site but no luck there so far.

------------------
mikelenno

iisbob
05-27-2002, 02:59 AM
Someone in a previous post asked you about the power supply, and i don't believe you ever responded.

From the symptoms you've been describing, a bad or inadequate power supply would be my thought.

You should have at least a 250w if not higher in there.

try switching out PS with another one if you can.



------------------
iisbob

Clothes make the man. Naked people have little or no influence on society.-Mark Twain

Paul Komski
05-27-2002, 07:48 PM
Hi. Just to be sure; this a newish 2nd hand pc so warranty is not involved?

Presume you are not networking the pc even though it has a network card installed from the previous owner. If the card is still attached then I would remove it and thus one other possible source of problems/conflicts.

It is not yet obvious if this is a hardware of software related problem even though you have reinstalled windows; but is it possible that the modem is a problem? Are you using uptodate drivers for it and is it possible to borrow another modem to exclude this as a problem?

Good Luck.

Post Edit:-
Just a thought - seeing you have an Eircom website. Are you using their version of IE from their CD and could it be corrupting things. I hate the way they install their software and make you re-register etc etc with a reinstall. It is very easy to setup their DUN manually and install another version of IE instead of using their defaults, Quicktime etc. Just eMail me if you want any help in this area.

[This message has been edited by Paul Komski (edited 05-27-2002).]

mikelenno
05-28-2002, 12:56 PM
You're right iisbob, I didn't respond to previous post re power supply so apologies to Dazman. Just trying to get my hands on a AT supply to test, existing is a 145w unit.


Paul:

no warranty but I could contact seller to see if he had similar problems.

I'm not networking the pc, it has onboard 10/100 ethernet to which the only reference I can see in bios is 'Wakeup on LAN: Off'.

I will try a different modem but I'd like to check first - freeze will occur when browsing offline - would this rule out modem?
It's a Mentor modem, the only drivers that I could find on the web are dated from April of last year (linden-computech.com).

Using the version of IE that comes with the W98SE. Thanks a lot for your offer.

------------------
mikelenno

mikelenno
05-28-2002, 01:08 PM
Something I'd overlooked that may be important- the modem is in what I assume to be a PCI slot in an expansion card. I don't know if the expansion slot is ISA or a different type of slot, however, from what I've read on the Net the modem needs to use a PCI slot so - is it possible this setup would effect things?

------------------
mikelenno

mikelenno
05-28-2002, 03:39 PM
I think I should have said Riser as opposed to expansion card.

------------------
mikelenno

carl58
05-28-2002, 04:10 PM
you have 2megs of vidio ram , and 64 megs of system ram , Today that just wont work , you will get constant frezzes up no matter what you do.

------------------
this is a nice place you have here

mikelenno
05-28-2002, 04:41 PM
carl58 - is that due to content of web sites? Does the OS only use the 2megs or will it access other memory if it needs it? From looking at use of resources, there seems to be plenty of unused memory although I won't claim to be expert at interpreting this (used TaskInfo2002). I know it's low spec by current standards but there's only the OS on it at the moment and I was hoping that it would be ok for it's main use of accessing the Internet. I thought it was fine for that although the 2megs for video does sound low ...could I have been so wrong http://www.PCGuide.com/ubb/biggrin.gif ?

------------------
mikelenno

Paul Komski
05-28-2002, 08:43 PM
Please someone correct me if I am wrong but (even though small by today's specs) 2MB of video memory should be fine for a pc NOT running 3D games; I had thought that less than 1MB should be more than enough for even high resolution using 256 colors.

Also 64MB RAM on a 200MHz CPU should be quite adequate to run Win98.

MikeL' it seem that you have an AT or Baby AT form factor with the expansion slots sitting in a riser. Put simply ISA slots are larger and grey and come in two sizes (full and half size for 16 and 8 bit) and PCI ones are smaller and usually white. Sometimes both are available for any given slot or there may be only one sort or the other. The card should only fit in its appropriate type so this shouldn't be any cause of confusion.

145Watt PS isn't very impressive but could be quite adequate for your system if the supply is a good one and you are not running many peripherals.

Don't like to see the scandisk errors after a clean install though.

------------------
Take nice care of yourselves - Paul
"People in glasshouses ..... shouldn't undress during daylight!"

Paleo Pete
05-29-2002, 12:26 AM
Couple of comments and corrections...

First, I think this sounds a lot like a hardware problem, especially since it happens after a fresh reinstall with nothing but Windows installed. My guess is a weak power supply, or possibly heat and power supply combined. If the inside is dirty, coated with dust, heat is probably at least contributing, but I suspect power supply.

I don't see complete system specs, but a 145W power supply would only be sufficient for a very basic system, one hard drive, floppy, CD rom and video, modem amd sound cards. If you add in a case fan and second hard drive, it's going to be pushing that power supply...it's also used, so the power supply could be weak, and getting hot as well...I would try for a known good 250W power supply and go from there.

Until you can test it with a different power supply, leave it alone and don't change software or format again, it hasn't worked so far and probably won't work even if you try reinstalling 43 times...just the fact that reinstalling hasn't made a difference has me convinced this is a hardware problem. If it was software, a format and reinstall should have done the trick.

If Quick View only shows up once in the registry that's normal, shouldn't be a problem. It's only something to worry about if it is listed twice at the location given on the MS site.

ISA slots are black and have two sections, about 6" long total, PCI white about 4" long, AGP grey a bit under 4" long. None will fit in the wrong slot without destroying the card. PCI and AGP are both single section slots.

Carl58 the RAM and video should be completely sufficient for the rest of the machine. This is a P-200, not a new P4-1600. 64MB RAM and a 2MB video card were pretty standard for machines of that class. I used one for 3 years with no problems at all, P-233MMX with 32MB RAM and 1MB video. (Later added a lot more RAM) It handled Internet, Quake, QuakeII, Descent, Unreal, scanner, picture editing, word processing...whatever I threw at it. A P-200 with 64MB and 2MB video should be fine for Internet and occasional word processing.

mikelenno Give us more detailed system specs, and if possible try a different power supply, as iisbob stated earlier a 250 watt power supply should work great. I think if you don't have it loaded down with hardware a 200 watt might work fine. And when you open the case, make sure and clean out the dust. Pay close attention to the CPU heatsink, if it's dirty it can't transfer heat as well, it needs to be clean. I use a camera brush...

And I'll repeat one caution already posted...always make sure you ground yourself on the chassis before touching any internal components. Make sure it's plugged in but TURNED OFF when you do that...and never unplug a PS/2 mouse or keyboard while powered on.

------------------
If your nose runs and your feet smell...
You're built upside down!
Note: Please post your questions on the forums, not in my email.

Computer Information Links (http://www.dreamwater.com/paleopete/computer.htm) has been moved, please update your bookmarks.

mikelenno
05-29-2002, 08:19 AM
Thanks a lot for the replies and info folks.


A more detailed spec:

Dell OptiPlex Gn+ 5200L EM
200 megahertz Intel Pentium w/MMX
32 kilobyte primary memory cache
512 kilobyte secondary memory cache
Intel 430TX Chipset
Bus Clock: 66 megahertz
64MB EDO RAM (32MB * 2)
BIOS: Dell Computer Corporation A06 12/18/97
4.30 Gigabyte Maxtor IDE Hard Drive (March '98)
4.07 Gigabytes Hard Drive Free Space
Display adapter: S3 Trio64V2-DX/GX (775/785)
Intel HaM Data Fax Voice Modem
Jetway Artis Sound Card (738SI)
Dell 145w AT Power Supply
1 Floppy Drive
1 CD Drive
W98SE

I don't have keyboard/mouse details with me at the moment. The modem and sound cards sit in two PCI slots on a Riser that has two free ISA slots.

I used aerosol cleaner a couple of weeks ago but there was very little visible dust or dirt. I'm unsure about how to clean around cpu further although it looks clean. Should I be releasing it from it's socket? No peripherals connected at the moment but will be connecting a Canon BJC printer.

I will try with a different power supply as soon as I can locate one and get back to you. Another thing is that modem uses IRQ 10 which is shared. I would need to get back to you re what else shares it if this is relevant.

------------------
mikelenno

[This message has been edited by mikelenno (edited 05-29-2002).]

mikelenno
07-13-2002, 08:17 AM
I'm going to risk 'jumping the gun' here as I want to update. Initial difficulty in locating a replacement power supply coupled with the availability of a borrowed pc enabled me to put things on the long finger.

Problem with finding a replacement PS was that original seemed to be unique/specific to Dell (had 20pin and 6pin power connectors to board) and had to fit the low profile case. The only one I could locate was via a Dell-recommended supplier in the UK but they would only supply a direct replacement with a 145w output, nothing higher. I wondered if there was some kind of adapter I could get to allow a new PS work with this m'board but didn't get that far.

I'd tried a different modem as Paul suggested, then someone suggested trying a different PCI slot so I did this yesterday and, fingers and everything crossed, it's been great since, not one freeze. I know it's early to be saying this but it had got to the stage where it was locking almost immediately and every time.

There are only two PCI slots on the machine (both on Riser), just removed sound card and put modem in that slot. Haven't uninstalled sound card. I've had the modem in and out of original slot a few times and have had to remove/replace Riser, also a few times, so I guess it's unlikely that either was just poorly seated. Also, when reinstalling the original modem I had to skip when unable to find Ambienth.cat.

So, if the problem is now rectified then it was possibly the PCI slot, or a conflict with using the modem in that slot (plan to use the sound card in that slot if things stay settled)? Going to stick with existing PS for now as the system is v. basic and even CD/Floppy drives aren't used much. Will try it for another week or so before, hopefully, posting back with final good news.

Thanks a lot everyone for your help.:cool:

Paleo Pete
07-13-2002, 10:19 AM
OK, I'm glad to see you hve made progress. I'm also glad it was you that brought this topic back up, sometimes newcomers will revive topics a couple of months old and it tends to be a nuisance sometimes...but when it's the original poster, that's cool...

Two things I notice that I think need to be considered...

1. The system specs you posted say you have the Intel 430TX chipset. That's the same chipset used in the P-233MMX I referred to earlier in this thread. (It had S3 Trio 64UV+ video as well, close to yours).

Don't try to put more than 64MB RAM in that machine, the i430TX can only cache 64MB and more will slow it down to about the same performance as a 386. Been there, done that...

2. The system does not meet requirements for the modem, as has already been mentioned, and is also a winmodem. That means it uses the CPU to do its work instead of a controller chip on the modem card. It also means the CPU has a hard time keeping up with it, being below requirements for it.

I would seriously consider a hardware based modem, which will free up the CPU cycles now being used. Since the PCI slot seems to be related to yur troubles, I would suggest either a modem that uses an ISA slot, or an external one. External modems are more expensive, but generally preferred by most of the folks that frequent the forums.

Also see if you can find a motherboard manual, the onboard network adapter probably needs to be disabled by use of a jumper on the motherboard. Being a Dell, they might not display a BIOS ID String, but check during the memory count, press the [Pause] key (Far right beside the F keys) during the memory count, and if you see a long number at bottom left, write it down.

Take that number to Wim's BIOS (http://www.wimsbios.com/) and see if you can look it up and get a manual for it. The jumper may also be labeled on the motherboard, look for something related to LAN enable/disable or NIC enable/disable.

NOTE: DO NOT change any jumpers unless you are positive you know what will happen...

Sorry I didn't think of some of this earlier, the brain sometimes gets muddled after trying to deal with too much info at once...

mikelenno
07-13-2002, 04:09 PM
Thanks Paleo Pete, going to check out re external modem and motherboard. As a beginner, I've learned a lot already from this problem and all the suggestions. I felt frustrated at not knowing what the problem was but that's just my impatience. Hope to post with final confirmation soon. Thanks again.