'New Hardware Found' after est. modem connection

[kurt1]

After doing some manual configuring (removing a s/w app w/o the disk) I get the Windows 98 system message "New Hardware Found Unknown Device" after establishing a modem connection. This happens every time I connect even though I uninstalled two other USB apps.

Any clues? Thanks



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Kurt

[mjc]

I am guessing that you have a USB modem?

Post back with complete specs, including computer, operating system and modem...

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mjc
Computer Links (http://www.dreamwater.org/tech/mjc/index.htm)

Celts are the men that heaven made mad, For all their battles are merry and their songs are all sad.

[kurt1]

System info for a problem with incorrect hardware detection after boot up and establishing a modem connection. I don't have any USB cables plugged in and removed the USB apps. I am using a PCI modem, not a USB modem.

System Win98, 2nd Ed., 4.10.2222 A
AMD K-7 w/ 128 MB or RAM
Modem: Intel Ham Data Fax Voice (PCI)

Belarc Advisor additionally reports:
Drives:
17.40 Gigabytes Usable Hard Drive Capacity
10.88 Gigabytes Hard Drive Free Space

TOSHIBA DVD-ROM SD-M1212 [CD-ROM drive]
Generic IDE hard disk drive
Generic floppy disk drive (3.5")

Generic IDE hard disk drive (17.40 GB) -- drive 0
IOMEGA ZIP 100 [Hard drive] -- drive 255
Bus Adaptors:
Adaptec AHA-294X/AIC-78XX PCI SCSI Controller
VIA Tech 3038 PCI to USB Universal Host Controller
VIA Tech 3038 PCI to USB Universal Host Controller
Communications:
Intel HaM Data Fax Voice [Modem]
ASOUND 100/10M Ethernet PCI Adapter
Microsoft Virtual Private Networking Adapter
Network Card MAC Address: 00:02:2A:E3:01:F1
Main Circuit Board: Board: FIC SD11 1.x
Bus Clock: 100 megahertz
BIOS: American Megatrends Inc. 62710 07/15/97
Network Drives:
<blank>
Other Devices:
Standard 101/102-Key or Microsoft Natural Keyboard
USB Root Hub
USB Root Hub


By the way, the Hummingbird app I accidentally installed is not listed in Belarc's "Software Versions" section but pieces can be found in the registry. Also I am using a third party internet dialer (Hawk local v.9.0). Hope this helps.

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Kurt

[mjc]

Ok, first thing boot into Safe Mode and the go to Device Manager, once there look for and remove all multiple occurances of theings like you modem, USB etc...

Have the most up to date drivers handy for you modem (follow the manufacturer's install procedure... that may mean having to actually pull the modem and install the drivers first)

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mjc
Computer Links (http://www.dreamwater.org/tech/mjc/index.htm)

Celts are the men that heaven made mad, For all their battles are merry and their songs are all sad.

[kurt1]

I forgot to mention that I have dual boot Linux-Win98. I don't think I can go to safe mode with this as holding down Ctrl doesn't give me boot up options. I did find 3 duplicate devices which I deleted but they keep coming back (GENERIC IDE DISK TYPE 47, and 2 USB controllers). This makes sense since I get prompted for 3 new device detections.

Looks like I may have to reinstall Windoze! Arrggh. I was hoping I can maybe edit something in the registry for a quick fix.

Thanks for the help anyway.

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Kurt

[kurt1]

The problem of the computer detecting new hardware upon boot and upon establishing modem connection was solved simply by reloading Windows 98. This conflict got fixed without messing anything else up.