Help Please... Belkin USB not card not working

[BigDan]

I am new here and hope that I put this in the right place. but I just had my laptop wiped and the XP operating system re-installed a day ago. my problem is that now I am trying to re-install my USB 2.0 card and my sony dvd DRX 800UL drive to my laptop but it is not working properly. it does recognize that the dvd drive is hooked up but it says it is not operating at the high speed 2.0? there is also the safley remove hardware icon in the system tray. any sugestions please help. thanks.

[Sylvander]

If you go to "Device Manager" and "View Devices by Connection" and expand the tree do you see anything like this or not?
Is the USB version 2.0?

[BigDan]

bellow is what it says. I have used this card for over 1 year with no problems. I just started having trouble now trying to install it.

[BigDan]

Here is the device manager.

[BigDan]

I messed around with it a little and updated the drivers through device manager and here's what it says now.

[BigDan]

Here is what the remove hardware icon reads.

[BigDan]

well I keep messing around with it trying to fix it myself until I get some advice. so here is what I got now. it seems the 2.0 USB is working now but I cant get the remove hardware icon to go away? Any suggestions?

[BigDan]

here is the remove hardware.

[Sylvander]

I assume that you do not have 2 PCI to USB cards.

In which case the NEC drivers are incorrect and the newly installed Belkin drivers are correct.
Puzzles me why Device Manager is displaying both.
Try [in safe mode] removing all the NEC USB devices listed "By Connection" and restart.
If that doesn't work well, try [in safe mode] removing ALL USB devices and restart.

[BigDan]

I am new to this lingo, so please explain what you mean by, "[in safe mode] removing all the NEC USB devices listed "By Connection" and restart.
If that doesn't work well, try [in safe mode] removing ALL USB devices and restart."?

I did go into safemode but I dont want to remove anything I shouldnt.

[Sylvander]

What I say now is based upon my experience of Win98, so bear that in mind whilst you deal with WinXP.
I expect XP will be very similar to 98.

If you are in "Safe Mode->Device Manager" I assume you can view the devices "By Connection" [I showed that above]. You can expand the whole tree in one go by highlighting "Computer" and hitting "Numlock *" on the keyboard. [Hit Numlock again to switch it back on (the above has switched it off)]
The tree should now be expanded and you can scroll down to your Sony DVD on the "Belkin USB 2.0 High Speed Host Controller".
Leave that untouched.
Highlight one of the "NEC PCI to USB Open Host Controller" and click "Stop" [I assume that's the WinXP version of Win98 "Remove"].
Repeat for all such "NEC PCI to USB Open Host Controller" instances.
This should remove from the registry, these conflicting and spurious settings.
As far as your PC is concerned, those "devices" no longer exist.
When you reboot the PC back into normal Windows mode, all hardware will be detected [including the "Belkin USB 2.0 High Speed Host Controller" hardware].
The Windows hardware wizard will respond to finding hardware for which there are no settings in the registry [though there should be none such because the Belkin drivers are installed and not removed] by searching for a suitable driver ".inf" file, and if it finds it, then it will follow the instructions within that file to place suitable settings in the registry, and the card should now work just fine.

What I'm hoping is that it will not try to re-install the [what I assume to be incorrect] NEC settings.

To play safe, make a restore point just before doing the above.

[BigDan]

when I go into safemode and into device manager it doesnt show the belkin or DVD burner. it just has a list like the pic above. except it doesnt show the belkin or DVD burner. also there is no stop option. it only lets you disable or unistall. I might be doing it wrong? I really wish they made windows to work the way it is supposed to.

[Sylvander]

"it doesnt show the belkin or DVD burner"
Ah, because [in Safe Mode] the devices can only be displayed "By Type" rather than "By Connection", the various connected items are separated out.
They should be there somewhere though.
Your DVD burner [if connected and detected] should be listed under "CDROM" or similar and your Belkin card under "Universal Serial Bus Controllers".

See if there are any duplicate devices [device multiple copies that shouldn't be there].
If not, that's good. If there are, then these [all related USB devices] need to be "removed" ["uninstall" in your case?] right there in Safe mode.
If there are no duplicates you might decide you'd rather reboot into normal Windows mode, view "By Connection" and "Uninstall" there, uninstalling all except the Belkin branch.
Take a look at the setup and decide which you think best.
You can afford to err on the side of uninstalling more than necessary, because when you reboot then the connected hardware will all be detected and settings put back in the registry using the ".inf" files from the installed driver files.