Laptop has all but stopped....HELP!!!!Please!!

[scubagal]

I hope I get some feedback from anyone here. I have a laptop that is running XP Home SP2, which I understand is a problem in itself, but the dern thing has started taking 5+ minutes to boot. Then when you do finally get past the login for the user, it takes another 5 minutes to load, then if you try to open anything it takes forever to respond and open. I think the owner tried to edit the registry when for some reason he lost his printer driver. So has anyone else experienced this situation before? Can anyone point me in the direction to find out what the problem is? Anyone, please, this is playing havoc with my nerves. :eek:

[Whyzman]

Welcome to thehttp://www.pcguide.com/ubb/pcgubb.gif Forums!

Is this unit Internet capable? If so, I would suggest doing an on line anti-virus scan: http://housecall.trendmicro.com/

Do you have the XP disk?

[scubagal]

I am trying to get it out on the Internet but so far have been unable to. I ran the AV software that is installed on the pc and it was clean. I ran Spybot and it was clean, but when I was glancing in the registry I saw Cydoor listed. Then I ctrl-alt-del and found CashBack and MediaGateway in the processes. So far I haven't gotten anything resolved because the pc is moving so slow it is crippling everything. I went back into the registry to look at the Cydoor entry again and now I can't find it. Fill me with the knowledge cause know I fear I need to tell my friend that the pc is too far gone to fix.

[david eaton]

We need a closer look at what's happening.
Please download http://www.merijn.org/files/hijackthis.zip
Copy it into its own folder, doubleclick HijackThis.exe, and hit "Scan and save log".
If you cannot get net access, then use an other computer, and tranfer the file using a floppy. use the same procedure to save the log.

When the scan is finished, the log will open in Notepad. Do Ctrl-A to Select All, and copy its contents here. Most of what it lists will be harmless or even essential, don't fix anything yet.

[scubagal]

Ok, here it is. I hope you find something that helps. Thanks for the feedback.

Logfile of HijackThis v1.99.1
Scan saved at 4:50:19 PM, on 10/16/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\System32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\RioMSC.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
C:\WINDOWS\System32\imapi.exe
C:\WINDOWS\System32\00THotkey.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\WINDOWS\system32\TFNF5.exe
C:\WINDOWS\system32\TPWRTRAY.EXE
C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\toshiba\ivp\ism\pinger.exe
C:\quickenw\QAGENT.EXE
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe
C:\WINDOWS\system32\mrtMngr.EXE
C:\Program Files\Apoint2K\Apntex.exe
C:\Updater.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 My Custom Edition\CalCheck.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\DOCUME~1\Chris\LOCALS~1\Temp\Temporary Directory 1 for hijackthis_199.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS13
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp_adbe/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/ymsgr/*http://www.yahoo.com/ext/search/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr*http://my.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr6/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1
R3 - Default URLSearchHook is missing
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csea rchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Chris\Application Data\Mozilla\Profiles\default\u2upq8m9.slt\prefs.j s)
O1 - Hosts: comments (such as these) may be inserted on individual
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0. dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: OpenSite.CBrowserHelper - {30A56549-9D5B-4D34-AFA7-440A7F0538A9} - C:\Program Files\Open Site\opnste.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0. dll
O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\System32\00THotkey.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /nodetect /keeploaded
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [TFNF5] TFNF5.exe
O4 - HKLM\..\Run: [Tpwrtray] TPWRTRAY.EXE
O4 - HKLM\..\Run: [TouchED] C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
O4 - HKLM\..\Run: [QAGENT] C:\quickenw\QAGENT.EXE
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WinPatrol] "C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\CA\ETRUST~1\ETRUST~3\ca.exe
O4 - HKLM\..\Run: [iRiver Updater] \Updater.exe
O4 - HKLM\..\Run: [t324g588] C:\WINDOWS\system32\t324g588.exe
O4 - HKLM\..\Run: [Media Gateway] C:\Program Files\Media Gateway\MediaGateway.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Ulead Photo Express Calendar Checker For My Custom Edition.lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 My Custom Edition\CalCheck.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Hijacked Internet access by New.Net
O12 - Plugin for .UVR: C:\Program Files\Internet Explorer\Plugins\NPUPano.dll
O16 - DPF: ppctlcab - [url]http://ppupdates.ca.com/downloads/scanner/ppctlcab.cab[/url]
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - [url]http://static.windupdates.com/cab/WebsiteAccess/ie/bridge-c282.cab[/url]
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - [url]http://h20270.www2.hp.com/ediags/gmn/install/hpobjinstaller_gmn.cab[/url]
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - [url]http://ppupdates.ca.com/downloads/scanner/axscanner.cab[/url]
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - [url]http://appldnld.m7z.net/content.info.apple.com/iTunes4/WW/win/019-0312.20050111.MmVrT/iTunesSetup.exe[/url]
O16 - DPF: {9B17FE0E-51F2-4692-8B32-8EFB805FC0E7} (HPObjectInstaller Class) - [url]http://h30155.www3.hp.com/ediags/gs/install/guidedsolutions.cab[/url]
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - [url]http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab[/url]
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - [url]http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?326[/url]
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Rio MSC Manager (RioMSC) - Digital Networks North America, Inc. - C:\WINDOWS\system32\RioMSC.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

[david eaton]

First, from Add/Remove Programs, uninstall Newnet/newdotnet. If there is no entry for it, an uninstaller can be found on the newnet website (http://www.newdotnet.com/removal.html).
Also uninstall P2P networking.If/when asked whether you also want to remove Altnet components, say 'Yes'.
P2P Networking is a totally useless Kazaa add-on, and it's been reported to be responsible for serious system slowdowns.

Have Hijack This fix all of the following by placing a check in the appropriate boxes and hitting fix checked. Make sure all browser and all Windows Explorer windows are closed before fixing.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/yc...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus...rch/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/cus...://my.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cus...//www.yahoo.com

R3 - Default URLSearchHook is missing

O2 - BHO: OpenSite.CBrowserHelper - {30A56549-9D5B-4D34-AFA7-440A7F0538A9} - C:\Program Files\Open Site\opnste.dll (file missing)

O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART

O4 - HKLM\..\Run: [t324g588] C:\WINDOWS\system32\t324g588.exe
O4 - HKLM\..\Run: [Media Gateway] C:\Program Files\Media Gateway\MediaGateway.exe

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/W...bridge-c282.cab

Reboot and delete

files
C:\WINDOWS\system32\t324g588.exe
folder
C:\Program Files\Media Gateway

Please post a followup Hijack this log, and say if your problems persist.

[scubagal]

Thanks David, I will do all steps as soon as I get home. I appreciate your help and will post back results asap. Should I do this in safe mode or normal?

[david eaton]

Normal mode should do it, but we shall see when you post your followup Hijack this log.

[scubagal]

I haven't posted the Hijack log yet, but will asap. Evidently the things I deleted didn't help since the laptop is still creeping by. When I try to open My Computer, it actually has to look for it. You know, the whole flashlight thing. I will get back on it this evening and try to post back tomorrow. Don't forget about me please.