help with Word

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Every time I try to open a Word document my computer freezes and says Warning? System is running dangerously low on resources

HELP

Excel works fine, email and internet OK.
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[FastLearner]

Open MS Excel (no this is not a typo). Go to Tools | Detect and Repair. You may need your Office CD to complete the process. Then reboot and see if it (MS Word) works. If not, try using Repair from Start | Control Panel | Software, Add/Remove Programs. If that still doesn't work, try uininstalling and reinstalling Word. If still no dice, you may have a hardware problem...

Please try the steps above and report back what happens...

Edit. Sorry. Detect and Repair is an option under the Help Menu (?), not the Tools menu.

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Thank you for your reply. I did the first thing you suggested and when I rebooted it wouldn't open. I didn't find Repair on the next set of instructions. I went to Start but there isn't any control panel on that. There is Control Panel if I open My Computer. From there I went to Add/Remove programs (no Software first?). That has 3 tabs: Windows Setup/Startup Disk/Install-uninstall. I scrolled through the Install-uninstall list and looked through the other tabs but don't see any Repair. Am I in the right place?
Thank you so much!

[FastLearner]

When you click Start | Control Panel from your desktop, do you have an option called Software or Add/RemovePrograms?

Edit: or it may even be under Start | Settings | Control Panel depending on your Operating System...

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Yes, I have add/remove programs under control panel.

I'll give you a little update:
On the Office 2000 CD when I open it there is an icon marked setup (picture of a computer)
I clicked on that and it comes up with 3 choices. Repair / Remove /(can't remember the 3rd one) anyway I did the Repair from there. It re-installed Office. When I rebooted at the end, Word is still not working. When I open it, I get the first screen that says info about Word and the little timer is showing. Then it freezes right there and doesn't go any further no matter how long you wait.

I have saved my documents to a floppy for the time being, but I can't use Word.
Thanks so much for reading this long story!
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[map]

FastLearner:
I wanted you to know that someone sent me this and it worked like a charm.
Thank you for your help. Everyone here is always so nice.

You receive an "System is dangerously low on resources" error message in Word
View products that this article applies to.
Article ID : 307814
Last Review : October 29, 2004
Revision : 1.0
This article was previously published under Q307814
SYMPTOMS
When you use Microsoft Word or another program that uses Word as the default editor, Microsoft Word may stop responding (hang), or you may receive one of the following error messages:
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.


If you were in the middle of something, the information you were working on might be lost.

Restart Microsoft Word

Please tell Microsoft about this problem.

We have created an error report that you can send to help us improve Microsoft Word. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.
-or-
Microsoft Word has generated errors and will be closed by Windows. You will need to restart the program.

An error log is being created.
To view the error log in Microsoft Windows 2000, follow these steps:
1. Click Start, point to Search, and then click For Files or Folders.
2. In the Search for files or folders named box, type Drwtsn32.log.
3. Click Search Now.
4. Right-click the file, and then click Open.By default, the Drwtsn32.log file is located in the following folder: C:\Documents and Settings\All Users\Documents\DrWatson
-or-
This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.
When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message:
WINWORD caused an invalid page fault in WINWORD.EXE at address.
NOTE: The actual memory address may vary. Followed by the following error message:
System is dangerously low on resources.
This behavior may occur under any of the following circumstances:
• You open Word.
• You try to print a document.
• Word appears to stop responding (hangs), and you press CTRL+ALT+DELETE to quit Winword.exe through the Task Manager.
CAUSE
This behavior can occur if the default Word template (Normal.dot) is damaged.
RESOLUTION
NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

To resolve this problem, rename your global template (Normal.dot). To do this, follow the steps for your version of Microsoft Windows.

Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows NT 4.0:
1. Quit all instances of Word. If you use Word as your e-mail editor, be sure to quit Microsoft Outlook also.
2. Click Start, point to Find, and then click Files or Folders.
3. In the Named box, type Normal.dot.
4. In the Look in box, select your local hard disk (or an alternate user template location if you are running Word from a network server).
5. Click Find Now to search for the file.
6. For each occurrence of Normal.dot that appears in the Find dialog box, right-click the file, and then click Rename on the menu that appears. Type a new name for the file, such as OldNormal.dot or Normal-1.dot, and then press ENTER.
7. Close the Find dialog box. Restart Word normally (without using the /a switch).
If Word starts correctly, you have resolved the problem. In this case, the problem is a damaged Normal.dot template. You may need to change a few settings to restore your favorite options.

[FastLearner]

Cool. I'm glad that worked out for you...:)