windows xp will not turn off my pc.....

[vix]

hi i hope someone can help me out, my computer will not shut down anymore using windows, the only way it turns off is on the socket, it use to but now it has just stopped doing it and i have uninstalled norton and tried to switch it off, but it still wont . So reinstalled norton and still no luck. I have also tried the help and surpport on windows done everything it has told me to do and it still wont turn off :o , it will restart and log off but not switch off. Hope you can help as it is getting annoying now.,.... :mad: thanx

[ski]

Did you try these:
http://support.microsoft.com/default.aspx?scid=kb;en-us;313290
http://support.microsoft.com/default.aspx?scid=kb;en-us;315664

[vix]

thanx for that tried them both and still no joy any other ideas :( .

[Bassmaster]

Not sure if this will help but may as well try. :)

http://aumha.org/win5/a/shtdwnxp.php

http://www.theeldergeek.com/shutdown_issues_in_xp.htm

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/russel_02may13.mspx

[vix]

thanx for the links, this is what it says on the link from help and support thanx for helping me, when ever you start the pc up it checks backup disk d then it boots up normally.


Details
Product: Windows Operating System
Event ID: 1002
Source: Application Hang
Version: 5.2
Symbolic Name: ER_HANG_LOG
Message: Hanging application %1, version %2, hang module %3, version %4, hang address 0x%5.

Explanation
The indicated program stopped responding. The message contains details on which program and module stopped responding. A matching event with EventID 1001 might also appear in the event log. This matching event displays information about the specific error that occurred.


User Action
No user action is required.