Security issue - Split again from another thread...

[archavald]

My computer has been restarting by random lately. Even as it is loading it will sometimes restart, this happens well playing games doing virus scans ect.. Could this be a problem with the computer or is it a virus of some kind? I read that it could be overheating but it happens right when i turn on the computer sometimes.
If this is any help:
Logfile of HijackThis v1.99.1
Scan saved at 10:09:39 PM, on 12/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\ALCMTR.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\SEC\MagicTune 2.5\GammaTray.exe
C:\Program Files\Logitech\SetPoint\KEM.exe
C:\Program Files\SEC\Natural Color\NaturalColorLoad.exe
C:\Program Files\Logitech\SetPoint\KHALMNPR.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Son\Desktop\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SBDrvDet] C:\Program Files\Creative\SB Drive Det\SBDrvDet.exe /r
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Color Calibration.lnk = ?
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\KEM.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: NaturalColorLoad.lnk = ?
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1119719781337
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

[Budfred]

There is only a minor bit of corporate malware in this log... You can fix it if you wish... Open and HJT scan and put a check by:

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

Close all open windows except HJT and press Fix checked...

Find and delete:

C:\WINDOWS\ALCMTR.EXE

As for the restart problem... It is probably a heat issue if your system shuts down during games and running your virus scan... Post your system specs here and we can look at what options you can use to address that...

[archavald]

The computer is about 4 mouths old. Its a bcom computer custom built by my dad's friend it has a 3 GHz intel pentium 4 processor with 1GB of ram. It's mother board is intel desktop board D915GAG. My video caed is NVIDIA Geforce 6600GT.
you say it could be a heat problem but it restarts when i first turn it on.

[Budfred]

If it was built by someone who doesn't have much experience, it is possible that the builder didn't get the heatsink on the CPU installed properly with the heat transfer pad... This could cause the Pentium chip to shut down when it gets too hot and it would start up again pretty quickly since it cools down quickly... It might even run for a while at a low load, but a game or virus scan puts a heavy load on and it will heat up again...

It is also possible that it is just gunked up with dust... I would open it up and check that out... Get some canned air and blow it out if it is... If not, it may need some more fans or it may need for the heatsink to be reinstalled...

You can check in your BIOS to see if it gives the temperatures and post them here... There are some programs you can use to check temps if they are available in the BIOS...

[archavald]

i opened it up it was clean. the guy who built the computer is a engineer for some computer company. but the temps are:
processor zone temperature: 50ºc/122ºF
zone1: 35ºc/95ºf
zone2: 35ºc/95ºF

[archavald]

i also changed it so that it wouldn't reset and then blue stop screens come up with error messages.
*** STOP: 0x00000050 (0xc204570D,0x00000000,0x805F6756,0X00000000)
and
*** STOP: 0x0000008E (0xc0000005,0xBF804996,0xB995FB20,0x00000000)

*** win32k.sys - address BF804996 base at BF800000, DateStamp 43446a58

[classicsoftware]

I would open the case and re-seat the ram. If that fails I would have the ram tested or replace it with know working RAM and see what happens.

[Budfred]

I don't remember the exact numbers, but I am pretty sure that 50 degrees C is well over the recommended operating temps for Intel chips... If that reading is in BIOS, it would be much higher when the chip is under load... I think you have a heat problem...

Try this... If you have a small desk fan, open the case and blow the fan directly into the computer... Run a game that usually crashes it and see if it does again... If it doesn't, you will probably need to improve cooling in that box...

[jlreich]

Those errors are usually caused by bad ram. As Classic suggested reseat the ram and test it with memtest. One stick at a time if you have more than one.http://www.memtest86.com/

50C idle is hotter than is recommended. Check the BIOS temps to confirm those readings. Budfred's suggestion of putting a fan blowing in is a very good way to find out if heat is the issue.

you say it could be a heat problem but it restarts when i first turn it on.
CPU's heat very quickly. If there is a heat issue it can definitely show up at boot.

However I do think it is a ram problem in this case. But if the temp readings are confirmed in BIOS I would take steps to improve cooling. If nothing else it will shorten the life of the system.

[archavald]

I took out one stick and it ran fine. put it back in and got the error so it is proably that stick. would you recomend just replacing that stick? what should i be looking for when buying ram?

[Budfred]

CPU's heat very quickly. If there is a heat issue it can definitely show up at boot.
It will only show up at boot if the thermal pad/paste is ineffective completely... If it is working enough to maintain temps at idle below the shutdown point, it can still shut it down when the cpu is under load, like playing a game or running a virus scan...

[jlreich]

Right, I wasn't disagreeing with you. :) I just wanted archavald to understand that the CPU can heat up enough at boot to cause problems. Even if it is running ok after boot sometimes, doesn't mean there isn't a overheating issue. A fan going bad that acts up intermittently for example.

[archavald]

so if i get a new stick of ram does it have to be the same make and model of the other stick?

[jlreich]

Not necessarily, but it is best to have the same model to make sure to there are no problems with dual channel ram compatibility. And definitely the same size to keep dual channel.

You might want to run the memtest on both sticks anyway though. Just to make sure there is nothing wrong with the other stick, and to make sure there is nothing wrong with the memory slot. Chances are the one stick is bad, but worth verifying IMHO.

[archavald]

For that memtest do you have to have a floopy drive? or how does ut work.

[classicsoftware]

You can make a bootable floppy or a bootable CD

[jlreich]

Download the ISO file to make a bootable CD. Then burn it as an "Image" using whatever CD burning software you have. Then reboot with the CD in the drive. :)