Help my comp freezes randomly!

[pyro_man]

Hi,
this is my first thread hopefully it can help.
My computer has a abit kv7 motherboard,amd athlon xp 2800+ cpu, Nvidia geforce 5700 graphics card, 80gb 7200rpm seagate hd, 16x dvd drive, 1gb ddr ram. feel free to ask for more.

Right well my prob is that my computer freezes randomly, it could sometimes be as soon as i turn it on(and windows opens up), or after several hours. Most often happens when its in use, and when im going through enriched online documents i usually freeze. However, when i am playing a game of some sort i dont usually have a problem occur, like whne playing halo nothing happens computer runs smoothly. its usually when im on the internet. I use firefox.

I have no idea what is going on, please help.

thanks to however can help.

[classicsoftware]

I think you may be infected with some kind of spyware. I would perform the following steps:

Download, install, update and then perform a full system scan with Adaware (http://www.download.com/Ad-Aware-SE-Personal-Edition/3000-8022_4-10045910.html?part=dl-ad-aware&subj=dl&tag=top5). Fix all critical errors.
Re-boot
Download, install, update and then perform a full system scan with Spybot (http://www.safer-networking.org/en/download/index.html). Fix everything in red.
Re-boot
If you have Windows 2000 or Windows XP, Please download, install, and update the NEW free version of Ewido trojan scanner (http://www.ewido.net/en/download/):


When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".

When you run Ewido for the first time, you may get a warning "Database could not be found!". Click OK. We will fix this in a moment.

From the main Ewido screen, click on update in the left menu, then click the Start update button.

After the update finishes (the status bar at the bottom will display "Update successful")


Perform a full system scan and fix all that it finds.
Finally, download a copy of Hijackthis. (http://www.subratam.org/main/index.php?option=com_content&task=view&id=19&Itemid=41) Unzip into a permanent folder. Click on the icon and choose scan and create a log. Post the contents of the log here for review.

[pyro_man]

thanks classic(i think its ben),
well i did all the above and as you requested heres the log.

Logfile of HijackThis v1.99.1
Scan saved at 12:10:30 PM, on 12/30/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Shaw Secure\Common\FSM32.EXE
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\WINDOWS\TBPanel.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\SHAWSE~1\backweb\3875767\Program\SERVI C~1.EXE
C:\Program Files\Shaw Secure\backweb\3875767\Program\fspex.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Shaw Secure\Anti-Virus\fsgk32st.exe
C:\Program Files\Shaw Secure\backweb\3875767\program\fsbwsys.exe
C:\Program Files\Shaw Secure\Anti-Virus\FSGK32.EXE
C:\Program Files\Shaw Secure\Common\FSMA32.EXE
C:\Program Files\Shaw Secure\Anti-Virus\fssm32.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Shaw Secure\Common\FSMB32.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Shaw Secure\Common\FCH32.EXE
C:\Program Files\Shaw Secure\Common\FAMEH32.EXE
C:\Program Files\Shaw Secure\FSPC\fspc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Shaw Secure\FWES\Program\fsdfwd.exe
C:\Program Files\Shaw Secure\Anti-Virus\fsav32.exe
C:\Program Files\Shaw Secure\FSGUI\fsguiexe.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\lee\My Documents\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://start.shaw.ca/start/enca/addons/search/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://start.shaw.ca/start/enca/addons/search/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://runonce.msn.com/?v=msgrv75
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://start.shaw.ca/start/enca/addons/search/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.shaw.ca
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://start.shaw.ca/start/enca/addons/search/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://start.shaw.ca/start/enca/addons/search/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided by SHAW Internet
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\Shaw Secure\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\Shaw Secure\TNB\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [News Service] "C:\Program Files\Shaw Secure\FSGUI\ispnews.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [Gainward] C:\WINDOWS\TBPanel.exe /A
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [Lexmark X74-X75] "C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Web Filter - {200DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\Shaw Secure\FSPC\fspcmsie.dll
O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\Shaw Secure\FSPC\fspcmsie.dll
O9 - Extra 'Tools' menuitem: Show website &list - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\Shaw Secure\FSPC\fspcmsie.dll
O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F02} - C:\Program Files\Shaw Secure\FSPC\fspcmsie.dll
O9 - Extra 'Tools' menuitem: &Suspend Webpage Filter - {200DB664-75B5-47c0-8B45-A44ACCF73F02} - C:\Program Files\Shaw Secure\FSPC\fspcmsie.dll
O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F03} - C:\Program Files\Shaw Secure\FSPC\fspcmsie.dll
O9 - Extra 'Tools' menuitem: &Deny this website - {200DB664-75B5-47c0-8B45-A44ACCF73F03} - C:\Program Files\Shaw Secure\FSPC\fspcmsie.dll
O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F04} - C:\Program Files\Shaw Secure\FSPC\fspcmsie.dll
O9 - Extra 'Tools' menuitem: &Allow this website - {200DB664-75B5-47c0-8B45-A44ACCF73F04} - C:\Program Files\Shaw Secure\FSPC\fspcmsie.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Broken Internet access because of LSP provider 'winsflt.dll' missing
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - [url]http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1134941627437[/url]
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - [url]http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1134941617343[/url]
O16 - DPF: {8FCDF9D9-A28B-480F-8C3D-581F119A8AB8} - [url]http://static.zangocash.com/cab/Seekmo/ie/bridge-c266.cab[/url]
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: Shaw Secure (BackWeb Plug-in - 3875767) - Unknown owner - C:\PROGRA~1\SHAWSE~1\backweb\3875767\Program\SERVI C~1.EXE
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: F-Secure Gatekeeper Handler Starter - F-Secure Corp. - C:\Program Files\Shaw Secure\Anti-Virus\fsgk32st.exe
O23 - Service: fsbwsys - F-Secure Corp. - C:\Program Files\Shaw Secure\backweb\3875767\program\fsbwsys.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\Shaw Secure\FWES\Program\fsdfwd.exe
O23 - Service: F-Secure HTTP Server (fshttps) - F-Secure Corporation - C:\Program Files\Shaw Secure\FSPC\fshttps\fshttps.exe
O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\Shaw Secure\Common\FSMA32.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

[classicsoftware]

I have just a few more questions,

How many critical items were there in Adaware?

How many infected files with Ewido?

Is the system running any better yet?

What version of Lime-Wire do you have. The older versions can be a magnet for spyware. Unless it is the latest version I would get rid of it. Please advise...

[pyro_man]

63 with adaware,
and umm i cant remember with ewido, not too many.
my limewire is the newest version. and its pro.
my computer is still having problems though. Another thing i forgot to mention is that my computer sometimes restarts by giving me a system cristical error, usually blue with alot of white text. And ive been experiencing this problem often , because i jsut bought a mp3 player--which hooks up to my usb port--, but when i hook it up runs fine for awhile then shows that error screen and restarts.
Don't know if the problems are related, but maybe you can help.

[classicsoftware]

This is the only thing left to fix:

O16 - DPF: {8FCDF9D9-A28B-480F-8C3D-581F119A8AB8} - http://static.zangocash.com/cab/See...bridge-c266.cab

What happens if you take off the MP3 player and remove the software? does the system stabiluty improve?

[pyro_man]

no im pretty sure the system stability does not improve as it usually happens when i connect my mp3 player via usb.

[pyro_man]

O, i recently had my computer restart(by itself) and when it loaded again, the computer was going slow, and it was in 800x600, when i usually have it at 1024x768. Anyways i figured it was hte graphics card not loaded or something. So i went to the device manager and under my graphics card this error popped up under properties.

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Click Troubleshoot to start the troubleshooter for this device.

Hmmm, so now i wonder if it could have to do with the graphics card..., however i spoke to one of the other users and he had a similiar problem and all that he did was upgrade his usb from 1.1 to 2.0, and it worked for him. But my graphics card is worrying me now, and i dont really want to buy a new one.

[classicsoftware]

If it is the MP3 player having trouble with the USB port, then removing the MP3 players and the software and leaving it off for a few days should improve the problem, does it?

[pyro_man]

no, because this problem was happening before i even had the mp3 player. so im guessing that the answer is no. but ill try neways.

[pyro_man]

hey im still havin this problem any more ideas eagle? cuz it justt randomly freezes up. And for some reason when i try to open halo it hits the part where it says halo. then screen flashes black and closes halo. doesnt freeze. but comp will freeze randomly.