Networking Problem.

[Weldmark]

Hi,
I've got a problem with my local network connection.I have two PCs connected via a wired router which is fed from a cable modem but I can only accsess the internet from one PC at a time,if ones on the internet cannot accsess on the other PC,have run the wizard to no avail.I'm running Windows XP Home Ed so any help or advice would be great,all the wires are connected correctly so any advice regarding setup would be great.
Cheers
Mark

[Joel Paraguya]

Hi Mark,

First off, configure your 2 PCs as DHCP client (obtain IP address automatically from LAN properties). Then configure the router as a DHCP server. Lastly, configure your router to authenticate with your ISP (or verify with your ISP what type of configuration is needed) so you can have Internet connection. Note that your router should support NAT (Network Address Translation) for your 2 PCs to access the web simultaneously. I hope this helps.

Regards,
Joel

[Erik]

What are you doing when you try to connect to the internet? With a router all you should be doing is opening a browser window. Make sure that neither of the PCs is attempting to make a connection on its own, that could potnetially disrupt the routers connection.

[Weldmark]

Hi Joel,
Thanks for your response,sorry I'm not sure what I need to do to configure the PC'S as you've explained I've got limited knowledge when it comes to computers,if you could talk me through what I need to do that would be a great help.
Thanks Again
Mark

[Weldmark]

Hi Eric,
I'm just trying to connect to the internet but what I find is that server can't be found.Also if my Daughter used the internet last the only way I can get on the internet is if I unplug the Cable Modem and the router for a couple of minutes plug back in and I then get internet accsess but my daughters PC cannot,I think it's not configured correctly but I'm not sure what to do ,any help would be great.
Regards
Mark

[classicsoftware]

You will need to contact your cable company to see how they support routers. It appears you are using some kind of software to establish a connection. The router instructions should be able to help you. For now I would:


Configure each NIC to obtain an IP address automatically.

Rt click on My Network Places and Choose Properties
Rt Click On Local Area Connection and Choose Properties
Rt click TCP/IP and click on Properties
Make sure the radio button "Obtain IP address automatically is selected

Turn of both PC's
Turn off the router
Un plug the cable modem and count to 10
Plug in the cable modem
When the lights on the modem indicate a connection, please turn on the router.
When all of the lights are lit on the router, turn on BOTH PC's
From Each PC Click Start-->Run and type CMD and press enter.
At the command prompt type IPconfig and press enter
Report the results.

[Weldmark]

Hi Ben,
Did what you suggested and the results where as follows:

First PC's IP Config results were:
Ethernet Adapter Local Area Connection

Connection-specific DNS Suffix: Blank
IP Address: 82.10.159.214
Subnet Mask: 255.255.255.0
Default Gateway: 82.10.159.254

Second PC's Config Results were:
Ethernet Adapter Local Area Connection 3

Connection-specific DNS suffix: Blank
Autoconfiguration IP Address: 169.254.77.252
Subnet Mask: 255.255.0.0
Default Gateway: Blank

Hope you understand this,if there's a problem with these settings would appreciate your help in correcting them.
Thanks again
Mark

[classicsoftware]

What kind of router are you using and what kind of cables to connect them. It appears the IP address is from the cable modem and NOT a private IP address from the router. It appears your router is mis-configured. Please tell me exactly why type of router you have and how you configured it.

[Weldmark]

Hi Ben,
The router is a D Link DI 604 and when I first set up the network I ran the network wizard and it was working fine,so I don't think it will be the cables but the cable that joins the PC's is a Cat 5 and the cables from the cable modem to the router and my PC to the router are cat 5E Patch Ethernet cables.
I have tried typing in 192.168.0.1 which the manual states but get nothing other than the browser 'timing out' and the D LINK Website isn't very useful.
I've noticed that when my daughter is on the internet and I run ipconfig on my computer my ip address changes from 82.10.159.214 to 169.254.229.110.
I think that the configuration is all wrong but don't know if I need to configure it manually,or really what I should do.
I also can find no mention of the router in network settings I have no cd rom driver for the router and there are no available drivers on the D link Website,but like I said everything as been working fine up to recently.
If you need any further info just let me know
Regards
Mark

[PrntRhd]

Your address of 82.10.159.214 is the address assigned by the ISP, not the LAN address the router should be assigning automatically.
Was there a special Cat5 cable that came with the router? If so you want to use that one from the cable modem to the Port1 on the router.

Classicsoftware's name is not Ben. Ben is the author of the signature quote he uses.

[Weldmark]

Hi,
The router wasn't bought new and there was no cable with it I had to purchase a new one,and like I've said it was working fine up to recently.Apologies to Classicsoftware.
Regards
Weldmark.

[PrntRhd]

It sure sounds like a bad router to me. Cannot get into web control page and does not assign LAN addresses.

[Weldmark]

So it's looking like a new Router rather than just a config problem.And there's nothing else I could try?
Weldmark

[Joel Paraguya]

Hi Mark,

On your DLink router, please reset the configuration to factory default. In other routers, normally there is a reset button that you need to press for about 20 seconds to revert to factory default. You can read the manual on how to do that. Then, configure the router using the wizard you mentioned earlier. See how it goes.

Regards,
Joel

[PrntRhd]

Joel Paraguya:
please reset the configuration to factory default

I agree with Joel on this one, and it costs nothing to try.

I found a link for the manual, note it says you may have various manuals and firmware so look at the details to get the correct information:
http://www.dlink.com/products/support.asp?pid=62&sec=0#manual

[Erik]

Also if you are trying to get to the routers web access page (192.168.0.1) from your PC when the IP is 82.10.159.214 it SHOULD time out. Make sure that you are trying to access this when your PC has an IP address in the 192.168.0.x range. This should happen automatically if you turn everything off, and then connect and turn on as classicsoftware advised.

If resetting the router doesn't help it would seem that a new one would be in order.

[Weldmark]

Thanks for all your help guys,had tried re setting the router to no avail,I'm going to replace it with a new one.
Again thanks for your time and all your help and advice,catch you again sometime.
thanks
Mark

[FastLearner]

Have you tried just replacing the router cable?

Also, I probably missed it but how does everyone know that the default IP address for this router is 192.168.0.x?

This sounds like a misconfigured router to me according to all of the symptoms, and not a broken one. But to verify this, we first need connectivity of some sort - preferably http but any connectivity between it and your router will do. According to your user manual, can you use any other protocols (such as TELNET) to hook into your router? Is there by any chance a serial port on your router (probably not but worth asking)?

Before forking out hundreds of dollars on a new router, I would be very sure that this one is really kaputt ...:)

[PrntRhd]

Also, I probably missed it but how does everyone know that the default IP address for this router is 192.168.0.x?
See Post 9.

If the router has been reset and still gives no configuration web page, and no DHCP addresses it is probably toast. If it is a normal home router it would be about $50 US, more in the UK as usual.

[FastLearner]

See Post 9.

Thanks PrntRhd. I missed that one the first time I read through the thread....

Can we be sure it was correctly reset? I used to have a Siemens Gigaset router that would only correctly reset if the power cord was physically removed from the wall, plugged back in, and then when the Reset button was pressed with a pin. Just following the directions, in my case, was not good enough...

If it was in fact properly reset, then I agree that the router is probably hosed.