Spyware cookies

[tamster]

Hello folks,

For the last couple of days i've had two small windows pop up saying "Spyware cookies" one with 11 and the other with 2 spyware cookies.

What are these? this is the first time they have popped up and if they are to be deleted exactly how do i do it.

Thanks for any help.

[Laguna]

Well you could always try using CCleaner as it deletes all temp files from your internet browser and all cookies etc(Note you have to select what it removes)

http://www.filehippo.com/download/492d626bd596aa8c6a8ca885594ebc41/download/

But to be honest a notification like that could be the tell tale signs of something bigger.

Would you please download hijack this

http://www.merijn.org/files/hijackthis.zip

Do a scan and save a log file and post the contents of that log file into this thread for the experts to analyse.Post the log in more than one post if it will not all fit into a single post.

[tamster]

Logfile of HijackThis v1.99.1
Scan saved at 12:45:07, on 27/07/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ntl\ntl Netguard\fws.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Command Software\dvpapi.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9 CE.EXE
C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\ntl\ntl Netguard\RPS.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\ntl\broadband medic\bin\mpbtn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\THOMAS~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ntlworld.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\ntl\ntl Netguard\pkR.dll
O2 - BHO: Form Filler BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\ntl\ntl Netguard\FBHR.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll (file missing)
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo RX420 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9 CE.EXE /P31 "EPSON Stylus Photo RX420 Series" /O6 "USB001" /M "Stylus Photo RX420"
O4 - HKLM\..\Run: [EPSON Stylus Photo RX420 Series (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9 CE.EXE /P40 "EPSON Stylus Photo RX420 Series (Copy 1)" /O6 "USB001" /M "Stylus Photo RX420"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [ntl Netguard] "C:\Program Files\ntl\ntl Netguard\RPS.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: broadband medic.lnk = C:\Program Files\ntl\broadband medic\bin\matcli.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {5EC7C511-CD0F-42E6-830C-1BD9882F3458} (PowerPlayer Control) - [url]http://www.ppstream.com/bin/powerplayer.cab[/url]
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - [url]http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1147680091709[/url]
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: Radialpoint Service (FWS) - Radialpoint Inc. - C:\Program Files\ntl\ntl Netguard\fws.exe

[tamster]

Is this what you mean Laguna, i hope i've done this right, new to pc's

[Laguna]

Pefect.Now you just have to wait for the experts to analyse it.
Did you try running CCleaner to see if that got rid of the notification?
I can't stress enough to be careful what you select.I would suggest for now just ticking everything in Internet explorer and un-ticking every other option.
Just click analyse and then run CCleaner and then thats it.

You also have the WGA notification tool on there.
For more info check this topic out

http://www.pcguide.com/vb/showthread.php?t=47994

If you think you would be happier without that tool on your computer I would suggest running a tool recommended to me and everyone else by ErnieK

http://robbiemcgonigle.com/hostfiles/RemoveWGA.exe

[Budfred]

I suspect it is this program that is putting up the warning and it is probably okay to go ahead with deleting those cookies:

ntl Netguard

I suggest checking with your ISP to find out more details about Netguard...

Your log looks okay...

[Budfred]

Also, consider using FireFox or some other program with a good cookie blocker so this would not be an issue...

[tamster]

Budfred, Ntl is my isp and i ran a virus scan/ no infected files,but because as i've said i'm new to pc's when these windows popped up alarm bells started ringing so thanks for you help.

Laguna I'll read up on everything you've told me. many thanks.

[Budfred]

Budfred, Ntl is my isp and i ran a virus scan/ no infected files,but because as i've said i'm new to pc's when these windows popped up alarm bells started ringing so thanks for you help.

Laguna I'll read up on everything you've told me. many thanks.
I saw that ntl was your ISP and it appears to run and application on your computer that is screening for tracking cookies... That is why I said it is probably the cause of the warnings you received... If you don't mind those warnings, it is probably okay... If you don't want the warnings, use a program with a good cookie blocker to keep the cookies from even being installed...

Also, I advise caution about messing around with the WGA notification tool if you are new to computers... It is a complicated subject that even the experts are not really clear on yet...