enclosure problems

[adeyemirichard]

A quick help please, I have a 300gb HDD enclosed in a compartible hard disk enclosure. Whenever this is connected through the USB , the small green arrow on the status bar appears and afterwards the message, "your hardware is installed and ready to use" appears. but when I go to "my computer " to access the hard disk i dont get to see it. I dont see it as well in the disk management.

[saphalline]

Did you set the jumper on the hard drive to Master?

[Sylvander]

Has the HDD been partitioned and formatted with a file system that the OS is capable of seeing?
Windows 98 would not see an NTFS partition.

[adeyemirichard]

yes the jumper is set to master in the enclosure, and the partitions are NTFS as I have XP sp2 on a toshiba satellite a60 laptop.

[Sylvander]

Do you see it in Device Manager with devices viewed "By Connection" and the tree expanded [Numlock + *, Numlock]?

Is everything shown as working ok there?

Here's how mine looks.

[adeyemirichard]

yes i have checked it in the disk management with the connection view status .it is there and the status readsthat the device works properly. an attachment of the page is here for you to see

[Sylvander]

In which case I wonder if your hardware is faulty. :(

I had that happen when I'd only just bought my enclosure and USB2 "Smart Cable" [has the USB2 circuitry in the cable plug].
Everything of the drive was displayed by Windows as ok, but when I tried to actually move some data the operation failed.
Turned out the USB circuitry was faulty.
Replaced the cable and all was well. :)

By-the-way...
Gadwin PrintScreen (http://www.gadwin.com/) is free and allows you to specify an area of screen to save to an image file in a location of your choosing.

[adeyemirichard]

sylvander, that will be a good suggestion ...changing the cable! ... but come to think of it, the enclosure is a combo type and i have the option of using the firewire instead, in which case I have tried .... the computer only detects and reads that a PROLIFIC DEVICE IS ATTACHED. but getting into "my computer" I dont get to see the icon of my enclosed storage ,talk less of accessing it.

[Sylvander]

"good suggestion ...changing the cable!"
Ah, but...
Is your USB circuitry inside the cable plug, ot inside the enclosure on the circuit board?
The latter methinks, in which case you'd need to change the enclosure or its circuit board.
Best to have it tested.
The shop that sold me the one I have tested it when I took it back, found it [the cable, not the enclosure] faulty and replaced it at no cost.

My setup uses a SMART CABLE that has the USB circuitry in the plug on the cable.
That makes the cables more expensive, and the enclosures less expensive, so you can use one cable [USB, Firewire, or whatever] and many inexpensive enclosures.

[mjc]

Well, for starters, the device is NOT being read properly...

The ' in the name seem to indicate a cable/connection problem. Also doing a search on what is given as the model number for the drive comes up blank...

So, I'd say either the drive or the enclosre are faulty.

Have you tried directly connecting the drive to another computer (not in the enclosure)? Have you tried another drive in this enclosure?