Browsers won't work!?

[ajcook]

Hi,

I have a computer here with some peculiar problems. I can ping websites, but my browsers (IE and Mozilla) won't open them. Neither will they access my router's web-based setup. Also can't get any return info on a tracert.

In addition, the Windows firewall is off and its corresponding ICS service can't be restarted. When attempting to restart the service via services.msc I get "error 10047: An address incompatible with the requested protocal was used."

I've performed virus and spyware scans that turned up no viruses and a handful of "medium-risk" spyware. All have been removed.

Any help is much appreciated. I've read several post on the firewall issue, but have gotten nowhere.

[classicsoftware]

Welcome to http://www.pcguide.com/ubb/pcgubb.gif forums....


Download a copy of Hijackthis (http://www.subratam.org/main/index.php?option=com_content&task=view&id=19&Itemid=41)

Unzip the program to a permanent folder.

Run the program.

Choose the option to scan and create a log.

Post the contents of the log here for review.

[ajcook]

Actually, I've just found a solution.

http://www.jakeludington.com/ask_jake/20050508_windows_firewall_error_10047.html

Reseting the Windows LSP (Layered Service Provider). This worked. Now my firewall is back up and my browsers work.

Thanks

[classicsoftware]

I'm sure it did. But the main reason the LSP stack is disrupted is spyware. My original recommendation stands. Unless you are 100000% sure you are spyware free, and HJT log is still indicated.

[ajcook]

Once I regained internet access, I was able to further update my anti-spyware and remove even more spyware. Everything seems to be working fine.

Thanks

[classicsoftware]

Whatever. You do as you please. If you want to know if you rid yourself of the problem, post a log, otherwise you are wasting our time.

[Variable]

Classic is right, if you don't fix the underlying problem it will happen again.