Unable to access mail client OE

[korky45]

I have recently had sky wireless broadband installed. It came with McAfee software - I have removed this using the the tool from McAfee's web site, and installed free AVG 7.5. The problem is that when I access the mail client "Outlook Express" I get the following message:

"The pop3 server responded with an error server responce:
err avg pop3 proxy server,: cannot connect to the mail server! (account: 'sky.com,' pop3 server 'sky,com,error number: ox800 ccc90)

I also have zone alarm installed. I would be gratefull for any help with this. Its got me beat!

Thanks everyone
:confused:

[david eaton]

account: 'sky.com,' pop3 server 'sky,com
Just as a thought, check the setting in OE for this account, under the servers tab. It looks as if the entry should be sky.com but it is actually sky,com. Comma not a period It's happened to me

[Paul Komski]

NB that the pop server is pop.sky.com and the smtp is smtp.sky.com and that you must enable the box for the server requiring authentication.


http://www.sky.com/portal/site/skycom/support/broadband/email?contentid=324110
1. Open Outlook Express, click Tools then select Accounts
2. Click the Mail tab, then click Add and select Mail
3. The wizard will start. Type in your name then click Next
4. Enter your email address then click Next
5. Leave the My Incoming Mail Server is a POP3 Server drop down box as POP3. In Incoming Mail Server enter: pop.sky.com (all lowercase, no spaces). In Outgoing Mail (SMTP) Server enter: smtp.sky.com (all lowercase, no spaces).
6. In the Account Name Box enter the first part of your @sky.com email address (everything before the @ sign). In the Password Box, enter the password for your @sky.com email account, then click Next.
7. Click Finish
8. To complete the acount creation process click Tools then select Accounts
9. Click the Mail tab, then click Properties
10. Click the My server requires authentication box to place a tick inside. Click OK
11. Repeat the above process for each mail account you want to set up, including sub accounts. Each sub account will have a different email address and password. If you're having trouble sending email from Outlook Express (or other email software), it may mean you need to switch on SMTP authentication.

[korky45]

Thanks Guys, I am indebted for your help. Your instructions, Paul, worked a treat.

Thanks again.