damn you BSOD

[march_boy]

hi all,

im currently running windows XP service pack 2.

just recently, i reinstalled windows due to a virus and trojan attack.

now i've just got all the settings back to the way i wanted them, and again my computer starts to act up again.

in the last hour i've had more than 5 BSODS. and the all have the same details.

it says something about BAD_POOL_HEADER

stop: 0X00000019 ( 0X 00000020; 0X FF908c80; 0X FF908EE0, 0X 0A4C0054)

anyone know what i can do to remedy the situation?

[Sylvander]

You connect a scanner or a digital camera to a computer that is running Microsoft Windows XP Service Pack 2 (SP2). The scanner or the digital camera loads the Serial Scanner driver (Serscan.sys). In this scenario, Windows XP may crash. Additionally, you may receive the following error message on a blue screen:
BAD_POOL_HEADER STOP: 0x00000019 (http://support.microsoft.com/kb/934177/en-us)

[march_boy]

where did you find that?

i guess it is possible...if my eyetoy counted as a digital cam..

coz its using hacked drivers atm..and has been known to be a big buggy..

so i guess it it possible..

dont know bout the scanner thing though. my scanner isnt hooked up to this computer. :P

i think it may be an issue with my msn plus?

i think it was a script error it said. i have visual basic . net installed and evertime i lauched msn it would ask me to debug. the first time i tried to debug, it showed there was an error in the script i just dl'ed off the msnliveplus page..so i deleted that scipt and tried to log into msn. after taht though..like 10 seconds later, another "do you want to debug?" dialog came up. i ignored and log in..then up came the BSOD.

well.. i deleted msn and msn plus. reinstalled and seems fine for now...

i'll post here again if i get another BSOD

[Sylvander]

"where did you find that?"
http://support.microsoft.com/search/?adv=1

"i guess it is possible...if my eyetoy counted as a digital cam...seems fine for now..."
Is Serscan.sys among your files?
The problem happens when this is loaded.
You could install the hotfix [if it resurfaces], or wait for the next service pack to fix it.

[Budfred]

If you are using "hacked" anything, it is likely that your computer is infected again and that could account for your problems... People who hack/crack programs often like to include a little gift on the side that will try to spy or otherwise abuse your trust... Cleaning a system and then reinstalling a hack/crack is likely a waste of time...

[march_boy]

does this help?

BCCode : 19 BCP1 : 00000020 BCP2 : FEE75AD0 BCP3 : FEE75D30
BCP4 : 0A4C0002 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

[march_boy]

Serscan.sys wasnt in the files either...

im thinking it could be my msn..im using the latest one..but if i delete it..the system runs fine...

and then reinstall msn ...and the comp runs fine..i mean..i had the comp on the whole day yesterday doing my linux based IT asssignments for uni and there wasnt any problems..

just seems my comp is very tempremental as too when it does and doesnt want to throw a BSOD at me :(

[Sylvander]

By uninstalling then reinstalling MSN you may have eliminated the cause of the problem. :)

In any case it would be wise to give your PC some insurance against the introduction of software chaos by doing the following:

1. Move all data files C: to make C: "lean and mean".

2. As your software [and possibly hardware] moves forward from day to day with changes being introduced [not always for the better], make image backups of at least the C: partition [good idea to backup the other (data?) partitions too].
You should aim to do this when all is well with the system [no suspicion of chaos or infection in the software, and the software matches the hardware].
To do this use an imaging program that loads from a bootable disk [floppy or CD?][therefore works outside of Windows].

3. If at any time you so much as suspect that all is not well with the working of your PC, just restore your latest image of C:.
If that doesn't fix the problem, then it probably isn't a software problem and you can begin looking elsewhere [hardware and BIOS].
The idea is to be capable of making your software go backwards to a previous [good?] arrangement...
As well as the normal business of going forward software-wise.

4. Go to the "Application and Security" forum and ask for help in finding and eliminating any possible infection [no point in keeping backups of an infected system].
Decide whether you want to do this before or after making an image backup.
If you do it after making a backup, and infection is found, that backup will be infected and should be eliminated and not used.
If none is found the backup is at least uninfected.