Broon
08-04-2007, 12:11 PM
My computer has recently developed a fault I was hoping someone out there could help with. The computer keeps either restarting itself or completely freezing so that I have to turn power off at the wall to get it going again. When I log back in the computer says that windows has recoverd from a serious error and sends an error report to microsoft. The error report reply says the following:
Microsoft is unable to determine the exact cause of this error. However, this problem was most likely caused by an error in your computer’s random access memory (RAM). RAM is the main internal storage area the computer uses to run programs and store data.
During the crash analysis, we noticed the basic input/output (BIOS) system version on this computer does not match the specifications for the central processing unit (CPU), also known as a processor, that is installed on your computer. This can occur when a newer processor is installed on an older system board or older BIOS. Using a BIOS that does not support the installed processor can result in Windows system crashes. Contact your computer manufacturer or motherboard manufacturer for an updated version of BIOS for your computer's processor.
Additional information
Important: Upgrading the BIOS version may require moderate to advanced troubleshooting skills. If you are uncomfortable with performing these steps, you might want to consider consulting with paid technical support.
If your computer contains an Intel processor, you can use special utilities to identify your specific processor. Click the following link to go online for more information:
I don't think I have a virus because ive done a scan using mcafee which was all clear, and ive used my recovery disc to reinstall windows with no joy, and im doubtfull that the BIOS is the problem as this computer is unmodified since I bought it from PC world.
any help would be much appreciated
Dave
Microsoft is unable to determine the exact cause of this error. However, this problem was most likely caused by an error in your computer’s random access memory (RAM). RAM is the main internal storage area the computer uses to run programs and store data.
During the crash analysis, we noticed the basic input/output (BIOS) system version on this computer does not match the specifications for the central processing unit (CPU), also known as a processor, that is installed on your computer. This can occur when a newer processor is installed on an older system board or older BIOS. Using a BIOS that does not support the installed processor can result in Windows system crashes. Contact your computer manufacturer or motherboard manufacturer for an updated version of BIOS for your computer's processor.
Additional information
Important: Upgrading the BIOS version may require moderate to advanced troubleshooting skills. If you are uncomfortable with performing these steps, you might want to consider consulting with paid technical support.
If your computer contains an Intel processor, you can use special utilities to identify your specific processor. Click the following link to go online for more information:
I don't think I have a virus because ive done a scan using mcafee which was all clear, and ive used my recovery disc to reinstall windows with no joy, and im doubtfull that the BIOS is the problem as this computer is unmodified since I bought it from PC world.
any help would be much appreciated
Dave