PDA

View Full Version : hung document


kwerner0
08-25-2007, 08:15 AM
I have a document hung up in the spoolsv.exe and I can not get rid of it..I cant delete theprinter because of the hung up document. how do i clear it out??:confused:

classicsoftware
08-25-2007, 08:27 AM
Turn the printer off.
Re-boot the system.
The system should give you a message about one job to print. You should be able to kill the job from here.

mjc
08-25-2007, 10:14 AM
Also what flavor of Windows?

And do you have Explorer set to show all/hidden files?

Paul Komski
08-26-2007, 07:56 AM
Under the NT OSes you need to sequentially stop the printer service, delete any existing print jobs and restart the printer service.

You can do this from the command prompt with the following commands in succession:

Net stop spooler

del %windir%\system32\spool\printers\*.* /P

Net start spooler

Run cmd from the run box and then copy and paste the lines into the console one at a time and then press Enter.

You can make these into two batch files (line one and another with lines two and three) or (one file with a pause between the first and the last two commands) if this happens to you a lot. I have two friends that this happens to all the time and the batch files work just fine.

There is also a .vbs script from http://articles.techrepublic.com.com/5100-1035_11-5973740.html that might work for you but I find the command prompt more than adequate.