Sister gave my bro laptop and has UBer Viruses!

[Duerga]

Here's my log:

Logfile of HijackThis v1.99.1
Scan saved at 8:18:57 PM, on 9/5/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\Vongo\VongoService.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\System32\alg.exe
C:\windows\system32\lldsrngj.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\InstallShield Installation Information\mefenega22011.exe
C:\WINDOWS\system32\pwinmmdt.exe
C:\WINDOWS\retadpu1000106.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\WinAntiSpyware 2007\was7.exe
C:\Program Files\Common Files\WinAntiSpyware 2007\uwas7cw.exe
C:\Program Files\Common Files\WinAntiSpyware 2007\WAS7Mon.exe
C:\Program Files\Common Files\Update\dnse.exe
C:\Program Files\Vongo\Tray.exe
C:\PROGRA~1\HPQ\Shared\HPQTOA~1.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
c:\PROGRA~1\NORTON~1\NORTON~1\navw32.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q306&bd=presario&pf=laptop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q306&bd=presario&pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q306&bd=presario&pf=laptop
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe
O4 - HKLM\..\Run: [Reminder] C:\Windows\CREATOR\Remind_XP.exe
O4 - HKLM\..\Run: [{4B-B3-3E-E6-ZN}] C:\windows\system32\lldsrngj.exe CHD003
O4 - HKLM\..\Run: [mefenega] C:\Program Files\InstallShield Installation Information\mefenega22011.exe
O4 - HKLM\..\Run: [ExploreUpdSched] C:\WINDOWS\system32\pwinmmdt.exe CHD003
O4 - HKLM\..\Run: [runner1] C:\WINDOWS\retadpu1000106.exe 61A847B5BBF72813329B385772FF01F0B3E35B6638993F4661 AA4EBD86D67C56389B284534F310
O4 - HKLM\..\Run: [WinAntiSpyware 2007 Free] "C:\Program Files\WinAntiSpyware 2007\was7.exe" /min
O4 - HKLM\..\Run: [uwas7cw] "C:\Program Files\Common Files\WinAntiSpyware 2007\uwas7cw.exe" -c
O4 - HKLM\..\Run: [Salestart] "C:\Program Files\Common Files\WinAntiSpyware 2007\WAS7Mon.exe"
O4 - HKLM\..\Run: [dnse] "C:\Program Files\Common Files\Update\dnse.exe" -c -product=was
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\RunOnce: [Lusetup] C:\PROGRA~1\Symantec\LIVEUP~1\LUSetup.exe -s -a -q -log -version
O4 - Startup: TA_Start.lnk = C:\WINDOWS\system32\lldsrngj.exe
O4 - Startup: Think-Adz.lnk = C:\WINDOWS\system32\pwinmmdt.exe
O4 - Startup: Vongo Tray.lnk = C:\Program Files\Vongo\Tray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\Hp\Digital Imaging\bin\hpqthb08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q306&bd=presario&pf=laptop
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\UGF0cmljayAgS29wZWNreSBqci4\command.exe (file missing)
O23 - Service: COM Host (comHost) - Symantec Corporation - c:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing)
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Vongo Service - Starz Entertainment Group LLC - C:\Program Files\Vongo\VongoService.exe

[Duerga]

It prevents me from trying to erase some WINantispyware2007 she downloaded. I pretty much know these are fake and ruin your computer. There are so many high risk things that are trying to access the computer. The windows warnings from Norton just keep coming. Norton didn't seem to help since we are not subscribers. Only the main computer has access to Mcafee. She just gave this computer and its pretty much messed up! There's this does window that keeps popping each time I restart the computers. the >> _ << the underline keeps popping in random spots on the dos window that it loads. It won't allow me to turn off this icon. The icon only says when u hover on it "initializing realtime agents. I need the computer fixed. To whatever adult virus content she put on the computer must removed because I don't want my little bro's new personal computer popping nasty crap. this is the worst laptop i've ever experienced. Its worse than mine. Maybe the antispyware program jacked up her computer. Then other pops appear trying to force me to dowload. I even tried to fix it and it keeps preventing me from removing the spyware program. It will start popping stuff and make my internet program 'not responding". When I type the very words to remove it-it goes to a local search engine.
http://img.photobucket.com/albums/v230/Duerga/evilfake.jpg?t=1189039353

[mjc]

If this is a 'hand me down' why not just wipe it and reinstall?

[Duerga]

Forget the message before. can u fix it? i rebooted the whole system= reinstalled and its still the same. I do not have an option for destructive mode like my non laptop. No recovery disks...so how am i to reinstall it?

[classicsoftware]

Before we get into a million scans, Go to Add/Remove programs and ininstall Winantispyware. Then open Hijackthis and place a check next to:


O4 - HKLM\..\Run: [{4B-B3-3E-E6-ZN}] C:\windows\system32\lldsrngj.exe CHD003
O4 - HKLM\..\Run: [mefenega] C:\Program Files\InstallShield Installation Information\mefenega22011.exe
O4 - HKLM\..\Run: [ExploreUpdSched] C:\WINDOWS\system32\pwinmmdt.exe CHD003
O4 - HKLM\..\Run: [runner1] C:\WINDOWS\retadpu1000106.exe 61A847B5BBF72813329B385772FF01F0B3E35B6638993F4661 AA4EBD86D67C56389B284534F310
O4 - HKLM\..\Run: [WinAntiSpyware 2007 Free] "C:\Program Files\WinAntiSpyware 2007\was7.exe" /min
O4 - HKLM\..\Run: [uwas7cw] "C:\Program Files\Common Files\WinAntiSpyware 2007\uwas7cw.exe" -c
O4 - HKLM\..\Run: [Salestart] "C:\Program Files\Common Files\WinAntiSpyware 2007\WAS7Mon.exe"
O4 - HKLM\..\Run: [dnse] "C:\Program Files\Common Files\Update\dnse.exe" -c -product=was
O4 - Startup: TA_Start.lnk = C:\WINDOWS\system32\lldsrngj.exe
O4 - Startup: Think-Adz.lnk = C:\WINDOWS\system32\pwinmmdt.exe

O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\UGF0cmljayAgS29wZWNreSBqci4\command.exe (file missing)

Close all open windows and programs except for Hijackthis and click fix checked.

Re-boot and post a fresh log.

[Duerga]

everytime i load hijackthis its not responding. It freezes. It wont let me load it

[classicsoftware]

Try it in safe mode.....

[Budfred]

Sorry to intrude, but you are going to need ComboFix on this one...

1. Download this file - combofix.exe (http://download.bleepingcomputer.com/sUBs/ComboFix.exe)
2. Double click combofix.exe & follow the prompts.
3. When finished, it will produce a log for you. Post that log in your next reply

Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall...