DELL or OCuK ??

[newconsumer_000]

Please help me with this one, Im stuck in abit of a ... Well just read this :D

Ive recently purchased

"Ultima Extreme SLi 8800 GTX" Intel Core 2 Quadro QX6850 3.00GHz Quad Core SILENT DDR2 System

OPTION 1: (CURRENTLY OWN/WANT TO REFUND)

With the following specs:

- Intel Core 2 Quadro Extreme QX6850 3.00GHz processor
- Intel Approved Cooler
- Asus Striker Extreme 680 nForce SLi (Socket LGA775) PCI-Express DDR2 Motherboard
- OCZ 2GB PC2-8500 1066MHz (2x1GB) CAS5 Dual Channel Kit
- 2 x Western Digital RaptorX 150GB 16MB cache SATA Hard Drives configured in RAID 0
- GeForce 8800 GTX 768MB GDDR3 AVIVO HDTV/Dual DVI (PCI-Express) (SLI Configured)
- GeForce 8800 GTX 768MB GDDR3 AVIVO HDTV/Dual DVI (PCI-Express) (SLI Configured)
- NEC 7170A 18x DVD±RW Dual Layer ReWriter (Black)
- Creative Sound Blaster X-Fi Fatal1ty Professional Sound Card
- Sony Black Floppy Drive
- Antec NINE HUNDRED Gamers ATX Case (200mm fan)
- Enermax Galaxy 1000W Next Generation ATX PSU

(From www.overclockers.co.uk)


For £2680. And When I got it, it was broken had to be sent back and theyve had it for 2 weeks and it doesnt seems that im gonna get it back anytime soon. Im gonna wait 2 more day if they havent made ne progress im gonna refund it and go with:

OPTION 2: THINKING OF BUYING

Dimension TM XPS 720 H2C from Dell

with the following specs:

Intel® Core™ 2 Quad-Core QX6800 Extreme Processor (2.93GHz,1066MHz,8MB cache)
2048MB 800MHz Dual Channel DDR2 SDRAM [2x1024]
Video Card DUAL 768MB NVIDIA® GeForce® 8800GTX graphics cards
Hard Drive 320GB Serial ATA RAID 0 Stripe [2x160GB 10000rpm drives with DataBurst™ cache]
Floppy Drives and Additional Storage Devices Internal 13-in-1 Media Card Reader
16x DVD+/-RW & 16x DVD Drives
Sound Blaster® X-Fi Xtreme Music PCI Soundcard
Additional Hard Drive 320GB (7200rpm) Serial ATA/100 Hard Drive with 16MB DataBurst™ cache
Physics PCI card 128MB Ageia™ PhysX™ physics accelerator PCI card




I do realize there are some loss of performance here but Im willing to pay good money for good customer support(so money doesnt matter that much as long as its under £3K/$6K) but what I wanna know is:

1. realisticly how much performance loss is there from OCuK to Dell desktop (doesnt seem like that much, is it)??

2. Is there any other options/ (making it my self is not an option :( as im starting uni soon(3rd year) and i just want the comfort of a good customer support to fix it asap when **** goes wrong with the hardware?

Thanks for the Help and sorry for the long message!!

[saphalline]

1 - No, the performance loss is negligible. Some of the components are a bit dated (for that budget) but other than that...

2 - One of the other UK members could shed more light on that. I live in the US with Bush :( so I wouldn't know.

[Ajmukon]

1) NOT MUCH (probably none ;) )

2) Dell has got some good customer support for the XPS line (it is in Arizona i believe)
So does HP (for its top of the line) http://h20435.www2.hp.com/
Vodoo makes some good PCs, but i am not sure of the support ( www.vodoopc.com )
Or you can choose Alienware (www.alienware.com ) (Dell owned)

i am not sure of the UK, but this is the list for The US- i assume it will be close for the Uk

However:
in my opinion:
the 720 H2C is over-priced- just go for the regular 720 and a better processor....

[saphalline]

Vodoo makes some good PCs, but i am not sure of the supportVoodoo PC was bought by HP. Did you miss that one? :p ;)

[Ajmukon]

ummm... Apparently i did :D ;)

well, i am once again able to edit posts...
(not sure what was wrong.. had to restart browser)

Saph, do you know any other Computer manufacturers?

[newconsumer_000]

Woah!! Awesome people, thanx alot for ur comments. But tbh the money doesnt matter, i just want a game system with the best customer support i can get... as long as its under the budget. H2C here i come ;)!!

[George Hallam]

newconsumer_000 i feel quite bad for recommending www.overclockers.co.uk for buying your PC well i hope your new pc turns out better

[newconsumer_000]

Hey guys,

Just wanted to get everyone/anyones opinion on this.

If money didnt matter. I know dell would cost more :P...

Which one would you go for Dell or OCuK!?

Thanks

[Ajmukon]

For customer support, i would go with the DELL. since you want costomer service, go with the dell

For price, i would go with overclockers.net

[Rick]

For customer support, i would go with the DELL. since you want costomer service, go with the dell

For price, i would go with overclockers.net


Dell Support ???????????????????????????????????????
Customer service Dell ??????????????????????????????

If you live in India maybe
Or at least speak their language

[Ajmukon]

the XPS line actually have US assistance, but only for the XPS.

the last 15(give or take) times i called them, i got someone in Arizona for technical help! (not counting the routing from the Philippines (the "operator") to Arizona as an out of US call)

[Rick]

the XPS line actually have US assistance, but only for the XPS.


I think if you check
It costs extra for that service
extra above the normal extra charge for extended warranty

[Rick]

the last 15(give or take) times i called them,

15 calls to tech support ???????????
I'd have to start thinking about getting an RMA and refund after the first 2 or maybe 3

[Ajmukon]

15 calls to tech support ???????????
I'd have to start thinking about getting an RMA and refund after the first 2 or maybe 3

15 calls were all my fault- i installed a PCI slot video card that disabled several key features on my Mobo (PCIe Video, Internet, etc) and they replaced the mobo, HD, drivers, (and if they were considering replacing the PSU). I never got charged for ANY of the replaced parts (even if they were not at error).

So, while i was considering getting an RMA, they finally tracked it down to the Video Card drivers (which were the newest for that card) (PCi x1600 256 Mb). I ended up buying the x1950 256 PCIe card as a replacement for that bogus card

[Whyzman]

15 calls to tech support ???????????That provides job security for someone! ;)