Motherboard problems

[ComputerMan]

I bought a Soyo 5EAS5 motherboard and cannot get the mouse to work. I have the com ports set to default, no mouse in windows???? Tried different configurations (adresses and IRQ's) for the ports, all to no avail. Tried changing the mouse and the serial cable and connector, nothing! Took out the sound card and modem, nothing!! This is a refurbished board. Could the com ports be bad or am I missing something. I had to enable the com ports in the bios, and I had a mouse for a few minutes, I had to reboot for something or other and when windows came back up, I lost the mouse again????? Please help, have been working on puters for 16 years, this is a new one on me. These forums are spectacular and the regulars here are extremely knowledgable. Please help!!

------------------
Who? Me?

computerMan

[Paleo Pete]

Check the cable going from the board to the case housing. Two types were made, it's difficult to tell them apart, sounds like you need the other type, otherwise I would think the board has a problem.

I don't know how to tell one from the other, they look the same. Check with a computer shop, someone may know.

------------------
Eagles may soar, but weasels don't get sucked into jet engines!
Note: Please post your questions on the forums, not in my email.

Computer Information Links (http://www.geocities.com/paleopete/)

[Randy_tx]

I know this sounds kinda dumb......but you might try a different mouse on it....if you havent already.

------------------
When all else fails...start parts swapping!

[Wannabee A+]

Hey computerman,
Notice the titles bestowed upon Pete and Randy and totaly ignore if my reply sounds stupid http://www.PCGuide.com/ubb/biggrin.gif.
Have u checked the inside of the com port. I say this cause recently i read about someone who had the same problem. Ultimately he found that one of the pins in the port was fried as in the pin was black and a thin aluminium like foil was lose (????)
(You guys may have noticed that my Dutch is much, much better than my english, hi, hi)

------------------
It's not my fault!?
Blame IT on ME

[ComputerMan]

I have tried a new mouse, several actually, and I have tried several different kinds of com ports (they have numbers on the black connector) and I have enabled the com ports in the bios, nothing. I looked the mobo over for defects and see nothing (at least visable in my eyes). I have talked to the distributor and they are giving me a hard time about replacing it because they say it was new and pre tested before sent and I've got a "customer" wondering why they dont have their system yet. I honestly think its a mobo problem but was wondering if anybody had heard of this before, its new to me and I've been doing this a long time. Thanks for all the responses. This forum is spectacular, I'm glad I surfed in on it, now I'm here every day, usually 2 or 3 times.

------------------
Who? Me?

computerMan

[Paleo Pete]

From what you've posted I'd say it could be the motherboard, especially with a refurbished one. I had the same problem on my mother's computer, had to use the 25 pin serial port with an adapter, the 9 pin port sat there useless. Never figured out why, and we tried everything you have tried, that's how I found out about the different cables.

I think it's possible either static electricity, lightning strike or power surge may have knocked out the port, I have a better board sitting here for this computer that refuses to use LPT 1 after lightning got to it through the phone line. Had the power cord unplugged, never thought about the phone line...

I think your best bet it to try and convince them to take the board back, it apparently has a bad COM port. And it's very possible it happened before it was shipped out and sold, and wasn't found by QA testers, or by careless handling during packaging for shipment. You can create enough static electricity to damage computer components by turning in your chair, and never feel it. 100v can damage components, you won't feel less than about 2000v.

------------------
Eagles may soar, but weasels don't get sucked into jet engines!
Note: Please post your questions on the forums, not in my email.

Computer Information Links (http://www.geocities.com/paleopete/)

[Randy_tx]

If it's a computer shop that you bought it from......take it to them and see if THEY can get a mouse to work http://www.PCGuide.com/ubb/biggrin.gif

------------------
When all else fails...I'm a heck of a parts swapper!