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needhelp
05-03-2001, 02:30 PM
Hi, my computer does not allow me to install any programs using Installshield. It always hangs up when the initial process starts, "please wait...". But everything else is fine with the computer. I can still uninstall programs. I guess probably there is something wrong with the dll file somewhere. Does anyone know this problem and can help me out? Thanks a lot

Reid
05-03-2001, 10:25 PM
Some recommendations are: Empty the C:\windows\temp directory, Run Scandisk and defrag, and end background tasks, before trying an installation. This link (http://www.ina-support.com/general_troubleshooting/install.asp) has more detail.

I prefer to use EndItAll (http://www.zdnet.com/downloads/stories/info/0,,0011NB,.html) for shutting down non-essential program tasks.

Let us know if you have some success.

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reido@my-deja.com

Friends don't let friends install Windows ME


[This message has been edited by Reid (edited 05-03-2001).]

needhelp
05-04-2001, 02:56 AM
Sorry, it's still not working. But i didn't try the Enditall thing, because I can't installl anything at all. It looks like I'll have to reinstall windows.

sea69
05-04-2001, 08:20 AM
hello??

please try what Reid suggested.

End it All, comes with it's own self installer, which may also fix your initial problem.. do not assume something until you try it.. there are reasons for why we suggest things.. and we don't always give them as well.

try this and if it doesn't work, then we can try something else.
http://www.PCGuide.com/ubb/smile.gif

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sea1_69@hotmail.com

homepage (http://www.seanweb1.homestead.com/3.html)



[This message has been edited by sea69 (edited 05-04-2001).]

needhelp
05-04-2001, 04:45 PM
Thanks a lot. I gave it a try just now. As you said, I didn't have problems installing it, but my problems are not solved after I used it to end all unneccessary tasks.

mjc
05-04-2001, 04:57 PM
Because these problems are usually system related, the best way to solve them is to try to eliminate each of the possible causes one at a time until the installation initializes correctly. Below is a summary of the common causes of Setup initialization errors:
A conflict with a concurrently running program such as a screen saver or virus scanning program.
Support directory (SUPPORTDIR) related problems.
User does not have write privileges to the Windows directory or Temp directory.
Uninstaller executable file is read-only.
Problem with _Isdel.exe.
Problem with 32-bit disk/file accessing.
Problem with installing Ctl3dxx.dll.
A corrupt Setup.ins or other installation file caused by a media related problem such as a corrupt diskette or hard disk.
A corrupt Setup.ins or other installation file caused by a non-media related problem such as a compiler failure.
Problems with a network drive or CD-ROM drive.
A problem with a custom resource used by the installation.
A conflict with an installed driver.
A conflict with the system's hardware.


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mjc
Links list:Computer Links (http://www.fortunecity.com/skyscraper/highrise/11/index.htm)

[This message has been edited by mjc (edited 05-04-2001).]

sea69
05-04-2001, 04:59 PM
excellent!!!

that's what I wanted to know.

Now that we know that works........ go HERE (http://www.speedbit.com/), and get download accelerator plus..install it, and make it your default download application.

Then you should be ok.

edit: mjc got in before me.. but still try what I posted.. should work.

http://www.PCGuide.com/ubb/wink.gif

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sea1_69@hotmail.com

homepage (http://www.seanweb1.homestead.com/3.html)

[This message has been edited by sea69 (edited 05-04-2001).]

mjc
05-04-2001, 05:02 PM
From my previous post you can see the checklist, from a technote on how to troubleshoot problems with Installshield, you go through the list and eliminate each possible source, one of which is the conflict with background programs....

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mjc
Links list:Computer Links (http://www.fortunecity.com/skyscraper/highrise/11/index.htm)

needhelp
05-05-2001, 12:39 AM
Thanks a lot guys. I think it's probably some thing wrong with ins files. When the system hangs up, if I press the magic 3 keys, I can see the"_ins0432(not responding)". So, how can I fix it? Thanks.

mjc
05-05-2001, 01:52 AM
You could clean out the c:\windows\temp directory. One of the things about Installshield is that each application that uses it is supposed to contain the files needed to install (the parts of it that aren't the actual application and of course an uninstall). Most often the temp directory is where the files are put during the install, often there is a clean-up associated with the install that is supposed to clean up after it is finished, but....

Ususually each goes to its own folder in the temp directory, but a poorly written app can just dump the files into the temp directory and instead of using the proper install routine just use the first one it finds....

If you are getting the exact same error (insxxxx not responding) for several different apps then (I think that each install should have a unique number, I just can't remember for sure, though) you are probably getting the "first found" running and not the proper one for that app.

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mjc
Links list:Computer Links (http://www.fortunecity.com/skyscraper/highrise/11/index.htm)

Reid
05-05-2001, 02:15 AM
A search of _ins0432 and InstallShield shows that this is a common installation problem and one solution is along the lines of what MJC suggested.

Extraction errors indicate a problem in the first step of installation. The self-extracting program is not able to restore the files needed to run the InstallShield setup. Please check the following things on your system:

1. Make sure you have at least 2-3 MB of free disk space.
2. Remove all files from c:\temp, c:\windows\temp or whatever TEMP directory your system is set up for. Some temp files may have been left on your system from installing a previous application. It may even store these files in cache, meaning you have to clear your cache (reboot) before the install can proceed. These files may cause a conflict:

_istmp0.dir
_ins0432._mp
_inst32i.ex_
_inz0432._mp
_isdel.exe
_setup.dll
_setup.lib
_wutl95.dll
~ins0363.~mp
~ins0463.~mp
Plugset.bmp
Data.z
Disk1.id
License.txt
Setup.bmp
Setup.exe
Setup.ins
Setup.pkg


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reido@my-deja.com

Friends don't let friends install Windows ME

[This message has been edited by Reid (edited 05-05-2001).]

sea69
05-05-2001, 07:21 AM
REID!!!!!!!!!

u da man !!.. hehe http://www.PCGuide.com/ubb/smile.gif

mjc!!!!!!!!!

u da man (standin next to ) da man. http://www.PCGuide.com/ubb/smile.gif http://www.PCGuide.com/ubb/smile.gif hehe

------------------
sea1_69@hotmail.com

homepage (http://www.seanweb1.homestead.com/3.html)

[This message has been edited by sea69 (edited 05-05-2001).]

Reid
05-06-2001, 05:51 PM
It is kind of discouraging to follow a thread, only to have it go dead without knowing if something helped.
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reido@my-deja.com

Friends don't let friends install Windows ME

[This message has been edited by Reid (edited 05-06-2001).]

sea69
05-06-2001, 07:17 PM
I agree Reid..................

makes you wonder sometimes doesn't it?????

I recall when I have asked for help on things, and I always stayed with the people trying to help me, and at least let them know if it worked or not!!!!!!!!!!!!

------------------
sea1_69@hotmail.com

homepage (http://www.seanweb1.homestead.com/3.html)

needhelp
05-06-2001, 09:39 PM
Sorry for not being able to response sooner guys.I was not able to get online for a while. I just finished reconfiguring the dail-up network so that I can get online agian. Reid is probably right. There was some kind of files left by other programms. After I got rid of all those files listed by reid, the setup process went a little bit further, but still gave me "000...(not responding)". I guess there was a smilar problem. I am not sure how many those problems are. So, I decided to format the disk and reinstall everything back. That was what has kept me off the net for the past two days. I am really sorry for not being able to get back to you guys sooner. Thank you guys very much. I certainly appreciate your help.

Right now I am still having problems with my computer, can't stay online for too long. My windows didn't ask my for username and password the first time started. I don't really care because it's used just by me. But the problem is that the "save password" option box for my dail-up is disabled, which is to say I'll have to type password each time I log on line. That's really not my favourite. I check the "password" in control panel. It only gives me "user profile" tab, no "change password" tab that's usually there. The logoff on start menu shows "log off..". I tried to log off and log on as myself. Then everything is fine. If I restart the computer, it goes back to "log off..." again. I'll have to looking into that after dinner. By the way, I am using win98

Again, thank you guys very much.

Reid
05-06-2001, 09:56 PM
Glad to hear you made some progress. I should have skipped my last comment since not much time had passed after all and I have to realize that most people do not hang around the computer as much as I do.

I think I had the same password problem with 98, but it was OK with 98SE. I'll look around to see if there is a fix.

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reido@my-deja.com

Friends don't let friends install Windows ME

sea69
05-06-2001, 10:41 PM
hey !!

glad you came back.. do you mean that you don't live, sleep, and eat in front of your pc ???? lol http://www.PCGuide.com/ubb/wink.gif

X-teq set up, is the most Powerful, 'tweaking' application out there.

It can take care of your password problems, (if everything else is ok) and is FREE.

You can get it HERE (http://www.uksystech.com/articles/octwg.htm)

be careful to set it on 'Safe'.. this way it does not apply ANY changes until you click again.

very nice options in windoze that are not commonly known.

------------------
sea1_69@hotmail.com

homepage (http://www.seanweb1.homestead.com/3.html)



[This message has been edited by sea69 (edited 05-06-2001).]