Some Companies Get It Right

[pop pop]

I just wanted to pass along some good stuff...

All of the software on my systems is purchased or free. In my quest to back up my HDD, I found that my version/build of Acronis True Image would not write to DVD. I was told I needed to update the build. My original purchase was for version 8, which I registered. I upgraded to version 9 later online and failed to register. Update within versions are free. Since I did not register V9, I could not update. I also did not have the key for V9, but did have it for V8. I contacted Acronis online, gave them all my info and they sent me they V9 key and instructions for updating.

That's good business.

BTW--I am not affiliated in any way with Acronis.

[saphalline]

Bravo to them! They didn't have to do that (M$ would have left you out in the cold) but I'm glad they took a chance on you! ;) Sure does make it easy to recommend them and buy a t-shirt and post on the forums and be affiliated with them, doesn't it? :D

Oh wait, you're not affiliated... nevermind... :p

[pop pop]

I gotta tell ya, I'm surprised...and impressed. Burning back up to DVD right now...nice. BTW--the original purchase was 4 years ago...good IT department, good records, good support...something you don't hear often.

[TheTree718]

4 years?!? i called dell about a month after i bought the system about the norton antivirus cd they sent with my system that was scratched and wouldnt run. the indian guy was kind enough to say that they wouldnt suplly me with another cd. its nice to see companies that give good support to their users

[Ajmukon]

Well.. i just call DELL again and hope you get the Phoenix Arizona Help desk- they are 10 times more helpful than the "Brazilian" who i talked to 10 minutes before.

they replaced my motherboard, and HDD even when they were not sure what the problem was. (the problem was my fault)...

[pop pop]

hold on guys...don't be talking "Brazilain" and "Indian"...there is one race on this planet...the human race.

[mjc]

hold on guys...don't be talking "Brazilain" and "Indian"...there is one race on this planet...the human race.

But there are countries...and someone who lives and works in Outer Podunk is still, most definitely, an Outer Podunkian.

[Variable]

If you buy a dell computer as a consumer and you want a super cheap machine then you should not complain if the support is from Outer Podunk - where the pay is considerably less. If you want to pay US Americans :p to answer your support phone calls, the PC's will cost more. I think a smart move would be a two tiered support agreement. Allow the consumer to pick what they want to pay for. If you have ever done tech support for the public you quickly come to realize many of these folks shouldn't be touching anything with so many buttons in the first place.

[mjc]

If you have ever done tech support for the public you quickly come to realize many of these folks shouldn't be touching anything with so many buttons in the first place.

Ain't that the truth...

[Fruss Tray Ted]

many of these folks (men) shouldn't be touching anything with so many buttons (http://greggsutter.com/mt/archives/manWomanControlPanel.jpg) in the first place
If that were adhered to there would no longer be a human race and it would have happened long ago...

Popop,
We're not hijacking your thread. It's just evolving... ;)

[Ajmukon]

I did not meant to start this disccusion.

I only meant that some places give you great Customer support (like Newegg) no matter what, and others, you have to "pay" mucho dinero to get anywhere.

Either that, or start yelling and screaming...

[pop pop]

someone who lives and works in Outer Podunk is still, most definitely, an Outer Podunkian.

Now, that was funny! :D

Please...evolve on...

[Whyzman]

"Outer Podunkian!" They've been around for a long long time...I saw one on a snipe hunt when I was in the Boy Scouts in the early 60's.

[pop pop]

Snipe hunt? I haven't heard that since I was in the Boy Scouts. Back then, we got sent looking for left handed smoke shifters! :p

[Whyzman]

I thought Snipe hunts were uniquely a Boy Scout "sport." Wasn't there a merit badge or something? :rolleyes:

The most interesting Snipe hunt I was ever on was one we did for fraternity initiation. We were instructed that it was required we bring back a "Snipe." Each pledge's Snipe was then described before a panel of judges who evaluated each Snipe's "uniqueness" and determined each one's nurturing responsibilities and care. One of the pledges had a very difficult time "capturing" a Snipe but was eventually successful in containing what appeared to the rest of us to be a 7 foot long tree branch.

The judges were quite concerned about the Snipe's welfare in that it appeared to be quite frightened as it could not stop "trembling" as he showed it to them. He was instructed to reassure the poor thing that it was in no danger and keep it as a constant companion in his daily movements about campus.

It was quite hillarious as the pledge toted his new found friend into the bathroom stall, classrooms, shower, etc. Of course, at night when it was dark the poor thing would really shake and only calmed down when it was gently tucked into bed.

The thread is definitely evolving... :D

[192837]

:confused: you mean their is no such thing as a left hand smoke shifter ??

[pop pop]

As Homer Simspon would say, "Doh!" :eek:

[PrntRhd]

Where I grew up the snipe was a mysterious critter that you had to catch in a burlap bag at night.
The catcher was taken to a wooded area and given the bag, and told the rest of the party would herd the snipe towards the catcher and to get the snipe into the bag when it came at him. Of course the group all went far away, but a heavy cord had been rigged to make a branch shake and make some noises, and you pulled the cord at 10 minute intervals to keep the attention level just high enough.
This may be where the phrase "left holding the bag" originated.
:)

[Whyzman]

Bringing our strayed, wandering, evolving thread full circle... :)

Some, indeed, do get it right! Perhaps you've heard of those fraternity initiations that get out of hand and are "designed" to humiliate and degrade the pledges. Usually, moving it up one notch from the humilation the former initiates had to endure. In our fraternity the initiation was designed to assist us with the art of "self-discipline." It was to be an instructive learning scenario...

The opening salvo was all the pledges in the fraternity lounge being read to from one of the absolutely worst joke books I've ever heard. We were instructed "not to laugh!" The brothers were of course constantly in our faces watching for any signs of an upturned lip or what might be construed as any hint that our funny bones had been tweaked.

I was reminded in a thread the other day about instructions to "not push buttons," or the Edenic mandate, "Don't eat from this tree," and what would be the obvious result... :rolleyes: Well, that's what happened. These jokes were so bad, I don't mean raunchy, just stupid! And, of course they were being read to us by one of the pledge "class clowns" who was absolutely enjoying his role of taunting us to get us into trouble. A smile, laugh, or outburst (the build-up of laughing inwardly) would erupt resulting in some push-ups or duck-walking the hallway.

One pledge had great difficulty containing himself, and of course, that was like a spigot in the dyke! Eventually, he was instructed to overturn the softpadded lounge chair and place it onto his head. This resulted in his laughs being telegraphed by the "bobbing" chair... The whole self-control "test" was excruciatingly painful! My stomach muscles were knotted so tightly that I was getting Charley Horses and the more we were instructed not to laugh the funnier the stupid jokes became... :D

So, here's the seque... Those companies driven by their bottom line are very much like the unfunny, stupid joke book. We're not laughing at their antics! Then, along comes a company that takes care of our needs in what appears to be opposition to a bottom line mentality, and we are challenged to not laugh at the obsurdity...which then puts a smile onto our faces, we tell others of our good fortune, and pull out our wallets for more of the same... :) And, the "nurturing" company gets the last laugh...all the way to the bank! :D